Operational Technology release notes Release version: Zurich Updated July 31, 2025 1 minute to readOperational Technology has new and updated features in the Zurich release. Industrial Process Manager release notesThe ServiceNow® Industrial Process Manager application enables your teams to map and visualize the industrial equipment models and associated production processes at individual facilities. Industrial Process Manager was enhanced and updated in the Zurich release.Now Assist for Operational Technology Manager (OTM) release notesThe ServiceNow® Now Assist for Operational Technology Manager (OTM) application helps streamline processes in the Industrial Workspace related to your Operational Technology (OT) device data. Now Assist for Operational Technology Manager (OTM) is a new application in the Zurich release.Now Assist for Operational Technology Service Management (OTSM) release notesThe ServiceNow® Now Assist for Operational Technology Service Management (OTSM) application enables you to summarize Operational Technology (OT) incident information and generate incident resolution notes. Now Assist for OTSM is a new application in the Zurich release.Operational Technology Incident Management release notesThe ServiceNow® Operational Technology Incident Management application enables engineers to resolve Operational Technology (OT) device and production process issues. Operational Technology Incident Management was enhanced and updated in the Zurich release.Operational Technology Manager release notesThe ServiceNow® Operational Technology Manager application enables you to aggregate Operational Technology device data from multiple sources so you can build foundational data relationships in the Industrial solution. Operational Technology Manager was enhanced and updated in the Zurich release.Operational Technology Vulnerability Response release notesThe ServiceNow® Operational Technology Vulnerability Response (OTVR) application enables you to prioritize Operational Technology (OT) vulnerabilities at a site level. Operational Technology Vulnerability Response was enhanced and updated in the Zurich release.Recommended Actions for Operational Technology Service Management (OTSM) release notesThe ServiceNow® Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triage process and resolving issues quickly across various records in the Industrial Workspace, including Operational Technology (OT) incidents. Recommended Actions for OTSM is a new feature in the Zurich release.Service Graph Connector for Microsoft Defender for IoT (Azure) release notesThe ServiceNow® Service Graph Connector for Microsoft Defender for IoT (Azure) application automates the import of devices and sensor appliances. Service Graph Connector for Microsoft Defender for IoT (Azure) was enhanced and updated in the Zurich release.
Operational Technology release notes Release version: Zurich Updated July 31, 2025 1 minute to readOperational Technology has new and updated features in the Zurich release. Industrial Process Manager release notesThe ServiceNow® Industrial Process Manager application enables your teams to map and visualize the industrial equipment models and associated production processes at individual facilities. Industrial Process Manager was enhanced and updated in the Zurich release.Now Assist for Operational Technology Manager (OTM) release notesThe ServiceNow® Now Assist for Operational Technology Manager (OTM) application helps streamline processes in the Industrial Workspace related to your Operational Technology (OT) device data. Now Assist for Operational Technology Manager (OTM) is a new application in the Zurich release.Now Assist for Operational Technology Service Management (OTSM) release notesThe ServiceNow® Now Assist for Operational Technology Service Management (OTSM) application enables you to summarize Operational Technology (OT) incident information and generate incident resolution notes. Now Assist for OTSM is a new application in the Zurich release.Operational Technology Incident Management release notesThe ServiceNow® Operational Technology Incident Management application enables engineers to resolve Operational Technology (OT) device and production process issues. Operational Technology Incident Management was enhanced and updated in the Zurich release.Operational Technology Manager release notesThe ServiceNow® Operational Technology Manager application enables you to aggregate Operational Technology device data from multiple sources so you can build foundational data relationships in the Industrial solution. Operational Technology Manager was enhanced and updated in the Zurich release.Operational Technology Vulnerability Response release notesThe ServiceNow® Operational Technology Vulnerability Response (OTVR) application enables you to prioritize Operational Technology (OT) vulnerabilities at a site level. Operational Technology Vulnerability Response was enhanced and updated in the Zurich release.Recommended Actions for Operational Technology Service Management (OTSM) release notesThe ServiceNow® Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triage process and resolving issues quickly across various records in the Industrial Workspace, including Operational Technology (OT) incidents. Recommended Actions for OTSM is a new feature in the Zurich release.Service Graph Connector for Microsoft Defender for IoT (Azure) release notesThe ServiceNow® Service Graph Connector for Microsoft Defender for IoT (Azure) application automates the import of devices and sensor appliances. Service Graph Connector for Microsoft Defender for IoT (Azure) was enhanced and updated in the Zurich release.