Change Management release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Change Management Release Notes

    The ServiceNow® Change Management application has been enhanced in the Zurich release, providing a structured approach to manage the life cycle of changes with minimal disruption to IT services. This update introduces several key features and improvements aimed at optimizing the change management process.

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    Key Features

    • Change Advisory Board (CAB) Workbench: Review and authorize change requests, as well as recently implemented changes, directly in the Service Operations Workspace (SOW).
    • Conflict Detection Tracking: Utilize the new Change - Conflict Detection flow and Change Management Worker table for monitoring conflicts, replacing Progress Workers.
    • System Properties: Control conflict detection behavior and limit maximum conflict records through the change.conflict.maxcount system property.
    • New UI Enhancements: The Coral theme is now the default for Next Experience and Core UI, offering a modern interface with a dark theme option.
    • CAB Meeting Control: Manage CAB meeting openings from the CAB Meeting calendar in both SOW and Core UI using the snchangecab.com.snc.changemanagement.cab.usesowmeeting property.
    • Standard Change Template Proposal: Users with the itil role can propose standard change templates within the Service Operations Workspace.

    Key Outcomes

    ServiceNow customers can expect improved efficiency in managing changes through streamlined conflict detection and enhanced user experience with the Coral theme. The ability to control CAB meetings and propose standard change templates adds flexibility and responsiveness to the change management process. Overall, these enhancements help organizations implement beneficial changes while minimizing disruptions to IT services.

    The ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. Change Management was enhanced and updated in the Zurich release.

    Change Management highlights for the Zurich release

    • Review and authorize change requests and review recently implemented changes in the Change Advisory Board Workbench in the Service Operations Workspace (SOW).
    • Track conflict detection using the Change - Conflict Detection flow and the Change Management Worker table instead of Progress Workers.
    • Limit the number of conflict records for each conflict type through the change.conflict.max_count system property.

    • Coral is the new default theme for Next Experience and Core UI, offering a more modern experience.

    See Change Management for more information.

    Important information for upgrading Change Management to Zurich

    As part of the update to use Flow instead of Progress Workers for conflict detection, the Conflict Checker Progress UI Formatter record references a new UI macro, change_conflict_worker_progress_gate. This macro checks the change.conflict.useprogressworker system property to determine the conflict detection mechanism and then displays the corresponding UI macro to work with either Progress Workers or the Change Management Worker table. For more information, see Conflict detection.

    New in the Zurich release

    Control opening of CAB meetings
    Control the opening of a CAB meeting from the CAB Meeting calendar in the CAB Meeting workbench in Service Operations Workspace or in the Core UI through the sn_change_cab.com.snc.change_management.cab.use_sow_meeting system property. For more information, see Change Management properties.
    Track conflict detection
    Track the progress of conflict detection using the Change - Conflict Detection flow (that runs as a system user) and the Change Management Worker table instead of Progress Workers. You can choose between the Flow and Progress Worker options by updating the change.conflict.useprogressworker system property.
    A new UI formatter change_conflict_worker_progress_gate.xml has been introduced to the change request form to replace the existing change_request_conflict_progress.xml . This update supports the change.conflict.useprogressworker system property when you upgrade to Zurich. The new formatter displays the same Conflict tab but selects the macro version to render the form according to the value of the new system property.
    Define the maximum records for conflict detection
    Limit the maximum number of conflict records that can be generated for each conflict type when conflict detection runs through the change.conflict.max_count system property; create this system property if it is not already present.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Changed in this release

    Propose a standard change template in Service Operations Workspace
    As a user with the itil role, you can create a standard change template proposal in Service Operations Workspace.

    Activation information

    Change Management is a ServiceNow AI Platform feature that is active by default.

    Accessibility information

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.