Journey designer release notes
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Summary of Journey designer release notes
The ServiceNow® Journey designer application enables managers and employees to create, customize, and track employee transition journeys such as onboarding, offboarding, promotions, and role changes. The Zurich release introduces significant usability improvements, new AI-driven workflows, UI enhancements, and integration updates to streamline journey management.
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Key Features
- Usability Enhancements: Journey Accelerator journeys can now be canceled via the Employee Center portal instead of deleted, improving control and flexibility for journey owners.
- Journey Overview Page Configuration: Administrators can customize the journey overview page by hiding or showing widgets such as Task Templates and Create a Journey for Your Team, allowing tailored user experiences.
- Pre-hire Onboarding Experience: Supports a seamless transition from onboarding pre-hire applicants to full-time employees, enhancing continuity in employee journeys.
- Agentic Workflow - Generate Onboarding Ramp-up Plan: An AI-driven workflow that creates personalized onboarding plans to efficiently ramp up new employees’ knowledge and skills.
- Expanded AI Model Support: Now Assist applications and AI agents support additional third-party AI providers, including Google Gemini and AWS Claude, alongside existing Now LLM Service and Azure OpenAI options.
- UI Updates: The new default Coral theme offers a fresh, brand-neutral look across portal, web, and mobile experiences with Next Experience or Core UI enabled. A dark theme option is also available for web and mobile.
- Deprecations: Learning Posts capabilities have been fully integrated into Journey designer, and Listening Posts have been deprecated to streamline features.
- Availability and Activation: Journey designer is available via the ServiceNow Store. Customers need to request installation from the store to activate the application.
Key Outcomes
- Enhanced ability to manage and track complex employee transition plans with greater usability and customization.
- Improved onboarding experiences through AI-generated personalized ramp-up plans, increasing new hire productivity.
- More flexible and user-friendly portal interactions, including the ability to cancel journeys and tailored overview page layouts.
- Access to a broader range of AI capabilities through multiple third-party providers, enabling more intelligent journey automation.
- Modernized user interfaces via the Coral theme and dark mode options for a better experience across devices.
- Simplified feature set by consolidating Learning Posts into Journey designer and retiring Listening Posts.
The ServiceNow® Journey designer application enables managers and employees to create and track journeys. Journeys include transition plans, such as promotions, offboarding, onboarding, and role changes for employees. Journey designer was enhanced and updated in the Zurich release.
Journey designer highlights for the Zurich release
- Usability enhancements:
- Use the option to cancel Journey Accelerator journeys from the portal.
- See higher performance in sync between the Opened for and Journey Owner fields.
- Configure the Journey overview page using the widgets option to hide or show Task Templates and Create a Journey for Your Team widgets.
- The pre-hire onboarding experience enables a seamless journey for an applicant transitioning from an onboarding pre-hire to a full-time employee.
See Journey Designer for more information.
Important:
Journey designer is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Zurich release
Zurich Patch 1
- Generate onboarding ramp-up agentic workflow
- Use the Generate onboarding ramp-up plan agentic workflow to establish an efficient process for generating onboarding plans that are personalized for each new employee joining your organization.
Table 1. Agentic workflows Agentic workflow name Description Generate onboarding ramp-up plan AI agents work together to generate personalized plans that are designed to ramp up the knowledge and skills of new employees who are beginning to embark on their onboarding journey. - New third-party AI model provider options available for all Now Assist applications
- Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
- Configure the journey overview page
- As an admin, you can now configure the journey overview page and hide the Task Templates and Create a Journey for Your Team widgets.
UI changes
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
- Cancel Journey Accelerator Journeys
- Journey owners having access to Journey Accelerator only journeys now have a Cancel option instead of the Delete option in the Employee Center portal.
Deprecations
- Learning Posts. All Learning Posts capabilities are now integrated within Journey designer. For more information, see Learning Posts release notes.
- Listening Posts. For more information, see Listening Posts release notes.
Activation information
Install Journey designer by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.