Service Portal release notes
The ServiceNow® Service Portal application enables you to build mobile-friendly self-service experiences for your customers and employees with a simple-to-use modular portal framework. Service Portal was enhanced and updated in the Zurich release.
Service Portal highlights for the Zurich release
- Use the support for Service Portal in the iOS Google App.
- As an admin, configure the widget load order on Service Portal pages.
- As an admin, defer the loading of AI Search assets to enhance page performance.
See Service Portal for more information.
New in the Zurich release
- Approval Info Record widget
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The Service Portal Approval Info Record widget shows details about the approval request and a full record for an approval including the activity stream.
The Approval Info Record widget and the new Now Assist Approval Assistance AI agent maintain parity. To use the new Approval Info Record widget, activate the Approval Details Page Route Map, and uptake the Approval Info Record widget in your custom page.
The new Now Assist Approval Assistance AI agent allows you to see your pending approvals, as well as the details about your pending approvals. For more information, see Platform Approval assistance AI agent.
- Configure Service Portal Approval Configuration record
- Configure the Service Portal Approval Configuration record to make the Approval Assistance AI agent and Approval Info Record widget work better for your specific use case.
- Configure widget loading order in Service Portal
- As an admin, configure the widget loading order to defer their loading. This feature enables faster loading of the page and makes the widgets available for interaction as they load, thus improving the user experience.
- Deferred loading of AI Search assets in Service Portal
- Enable deferred loading of AI Search assets on the Service Portal page until the main content is loaded. This feature helps the page load faster and improves user experience.
UI changes
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
Activation information
Service Portal is a ServiceNow AI Platform feature that is active by default.
Accessibility information
- Dark theme
- The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.