Purchase Order Management release notes
Summarize
Summary of Purchase Order Management release notes
The ServiceNow® Purchase Order Management application, introduced in the Zurich release, streamlines the identification, tracking, and resolution of anomalies or irregularities in the purchase order execution process. It is designed to enhance collaboration between buyers and suppliers, improve workflow visibility, and accelerate issue resolution.
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Purchase Order Management is available for installation through the ServiceNow Store upon request.
Key Features
- Collaborative Workspace: Enables simultaneous coordination with suppliers and stakeholders, facilitating smoother communication and quicker responses to purchase order issues.
- Automatic Notifications and Prioritization: Users receive automated alerts that are prioritized and assigned to the appropriate personnel for timely action.
- Resolution Tools: Buyers can automatically update orders and review related order plans for affected materials and locations, streamlining the correction process.
- Supplier Reporting via Portal: Suppliers can report delivery plan issues through the Supplier Collaboration Portal, ensuring buyers have prompt visibility into exceptions for faster collaboration within Supplier Lifecycle Operations.
- Centralized Exception Interface: The Purchase Order Management page offers buyers a unified view to monitor exceptions, identify urgent issues, review recent tasks, and perform approval actions, enhancing operational efficiency.
- Exception Resolution: Buyers can resolve exceptions directly on the exception page by accepting supplier proposals, making custom edits, finding alternative suppliers with open orders for the same material, and requesting order expediting or quantity increases.
Activation and Integration
To activate Purchase Order Management, customers must request installation through the ServiceNow Store. The plugin identifier is com.snc.snpoemcore.
This application complements related ServiceNow solutions:
- Source-to-Pay Operations: Unifies sourcing, procurement, and payment processes, integrating with ERP systems to optimize spend, reduce risk, and support sustainable sourcing goals.
- Supplier Lifecycle Operations: Provides supplier self-service capabilities to simplify supplier management, enhance collaboration, and monitor risk and compliance throughout the supplier lifecycle.
The ServiceNow® Purchase Order Management application helps identifying, tracking, and resolving anomalies or irregularities in the purchase order execution process. Purchase Order Management is a new application in the Zurich release.
Purchase Order Management highlights for the Zurich release
- Use a collaborative workspace to coordinate with suppliers and relevant stakeholders simultaneously.
- Receive automatic notifications, automatically prioritize them, and assign them to the appropriate person.
- Utilize resolution tools to automatically update orders and review order plans for the affected material and location.
See Purchase Order Management for more information.
Purchase Order Management features
- Reporting delivery plan issues
- Suppliers can report delivery plan issues related to purchase order line through the Supplier Collaboration Portal, ensuring prompt visibility for the appropriate buyer. Suppliers can also track and collaborate with the buyers on the purchase order exception on the related record in Supplier Lifecycle Operations.
- Centralized interface for purchase order exceptions
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The Purchase Order Management page provides operational buyers with a centralized interface to monitor and review purchase order exceptions. Users can quickly identify urgent issues, view recent tasks, and take approval actions, improving workflow visibility and exception handling.
- Resolving purchase order exceptions
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Enables buyers to resolve purchase order exceptions directly from the exception page, with options to accept supplier proposals or make custom edits. It also allows buyers to find alternative suppliers with open orders for the same materials and request order expediting or increased quantities.
Activation information
Install Purchase Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
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The following plugins are new in Zurich:
Purchase Order Management (com.snc.sn_poem_core): Purchase Order Management is a plugin that identifies, tracks, and resolves anomalies or irregularities in the purchase order process.