Career Conversations release notes
Summarize
Summary of Career Conversations Release Notes
The ServiceNow® Career Conversations application is designed to facilitate career growth through structured conversations, feedback tracking, and resource recommendations. The Zurich release enhances this application with new features that streamline feedback processes and improve manager capabilities.
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Key Features
- Feedback Templates: Admins can create reusable feedback templates using the AI Platform Surveys tool, allowing managers to easily select and preview templates for feedback requests.
- AI Model Providers: Integration of Google Gemini and Anthropic Claude as additional AI model providers for Now Assist skills, enhancing functionality alongside Azure OpenAI.
- Growth Conversations Workflow: Managers can utilize an AI agent to initiate and track growth conversations, supported by data-driven talking points and summaries of employee activities.
- Edit and End Series: Managers can now edit ongoing conversation series and specify end dates, improving the management of career discussions.
- UI Enhancements: Introduction of the Coral theme as the default look for new interfaces, plus a dark theme option for enhanced user experience.
- Conversation Filters: The Conversations page now defaults to showing upcoming conversations and allows filtering based on their status.
Key Outcomes
The enhancements in the Zurich release empower ServiceNow customers to conduct more meaningful career conversations, streamline feedback collection, and effectively manage employee growth discussions. By leveraging AI tools and improved UI features, managers can foster a supportive environment for professional development, ultimately leading to enhanced employee engagement and career mobility.
Activation Information
Career Conversations can be installed by requesting it from the ServiceNow Store. For additional details on available applications and submission requests, customers should refer to the ServiceNow Store website.
The ServiceNow® Career Conversations application supports career growth through created conversations, talking points, and ongoing development tracking. Career Conversations was enhanced and updated in the Zurich release.
Career Conversations highlights for the Zurich release
- As an admin, create reusable feedback templates using the ServiceNow AI Platform Surveys tool.
- As a manager, select and preview feedback templates when requesting feedback.
- As a manager, review a summarized view of an employee's recent feedback on the feedback page in Manager Hub.
- Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
- Make career conversations easy to create and track using the growth conversations agentic workflow.
- As a manager, find and share relevant resources to conduct meaningful conversations using the Manager resource recommendation AI agent.
- As a manager, you can now edit a series, and also specify when a series should end while creating the growth conversation.
See Career Conversations for more information.
New in the Zurich release
- New third-party AI model provider options available for all Now Assist applications
- Google Gemini and AWS Claude are available for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.
- Streamline feedback collection and review using the Employee feedback collection AI agent
- As an admin, create reusable feedback templates using the Platform Surveys tool allowing managers to select and preview templates when requesting feedback, and help them quickly view a summarized snapshot of a reportee’s recent feedback with easy navigation to the feedback page in Manager Hub.
- Create a growth conversation with the help of an agent in Now Assist
- As a manager, use the growth conversations preparation AI agent to schedule and prepare for employee growth discussions. The agent provides a clear summary of employee activity and career journey, with data-driven talking
points to make conversations more focused and impactful.Note:This feature is available when you have both Now Assist for HR Service Delivery (HRSD), which will install Now Assist for Talent and HR Talent AI Agent Collection
- Edit a conversation series
- As a manager, you can now edit a conversation series based on your requirements.
- End a conversation series
- As a manager, you can now specify a date on which a growth conversation series should end.
- View upcoming conversations based on status
- As a manager, you can now filter upcoming conversations based on the status of the conversation.
UI changes
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
- AI Agents button to create a growth conversation using Now Assist
- A Plan conversation with AI button is added to the Career Conversations home page.
- Edit series button
- A new Edit series button has been added to edit conversations on the conversations screen.
- Filters on the Conversations page
- The filter on the Conversations page now shows upcoming conversations by default and allows filtering based on conversation state.
Activation information
Install Career Conversations by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.