MCP Server Console release notes
Summarize
Summary of MCP Server Console release notes
The ServiceNow® MCP Server Console application, introduced in the Zurich release, enables secure and governed access to ServiceNow instance functionality for AI applications using Model Context Protocol (MCP) servers. MCP servers extend ServiceNow AI Platform® capabilities to external MCP clients and employee experiences through a standardized protocol.
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This application is available via the ServiceNow Store and requires activation through the Now Assist application. It facilitates connections between MCP Server Console clients and servers using OAuth 2.0 authentication.
Key Features
- Preconfigured Quickstart Server: Provides tools for looking up and summarizing incident and case records, helping customers quickly pilot MCP Server Console functionality.
- Server and Tool Creation: Allows creation of MCP Server Console servers tailored for various use cases such as HR or IT workflows, exposing different tools to different clients.
- Tool Integration: Supports creating tools from Now Assist skills and additional capabilities including Knowledge graphs, Subflow, Actions, scripted REST APIs, and REST APIs to expand use cases.
- OAuth Inbound Integration: Enables secure client-server connections through OAuth 2.0, managed via Machine Identity Console for identity and access control.
- Licensing Tiers: Offers three AI Platform licensing tiers—Foundation, Advanced, and Prime—providing escalating AI agent capabilities from insights delivery to autonomous actions and custom agent creation.
- Integration with ServiceNow AI Platform: Works alongside AI Control Tower for governance, observability, and metrics collection of MCP Server Console servers and their tools.
Activation and Plugin Information
Activation of MCP Server Console requires the Now Assist application and related plugins such as the Model Context Protocol Server (snmcpserver). Additional components like AI Control Tower and Model Context Protocol Client complement the console by enabling governance and external tool access.
Practical Benefits for ServiceNow Customers
- Quickly deploy AI-enabled interactions with ServiceNow records through prebuilt tools.
- Extend AI functionality securely to custom employee or external MCP clients using standardized protocols.
- Customize AI toolsets for specific business workflows leveraging Now Assist skills and additional capabilities.
- Manage and monitor AI investments effectively with integrated governance and metrics tools.
- Implement secure client-server authentication with OAuth 2.0 integration managed within the ServiceNow ecosystem.
The ServiceNow® MCP Server Console application enables secure and governed access to functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers. MCP servers extend ServiceNow AI Platform® functionality into any external MCP client and employee experience over the Model Context Protocol. MCP Server Console is a new application in the Zurich release.
MCP Server Console highlights for the Zurich release
- Get started with the preconfigured Quickstart Server for looking up and summarizing incident and case records.
- Create MCP Server Console servers and tools based on various categories including Now Assist skills for different use cases.
- Connect to any MCP Server Console client using OAuth 2.0 authentication.
See MCP Server Console for more information.
MCP Server Console features
- The ServiceNow AI Platform now brings you an AI native experience with three licensing tiers available:
- Foundation: AI agents and skills to deliver insights
- Advanced: AI agents and skills to boost productivity across relevant use cases
- Prime: Act autonomously with all AI agents and skills, and create your own
- Version 1.3
- Create tools from additional capabilities for use with ServiceNow MCP clients
- With this release, you can now create tools from additional categories like, Knowledge graphs, Subflow, Action, and REST APIs and Now Assist skills.
- Version 1.2
- Create tools from additional capabilities for use with ServiceNow MCP clients
- With this release, Moveworks is shipping a Moveworks Quickstart Server. This server allows users to pilot access to upcoming capabilities like Knowledge graph, Subflow, Action, and scripted REST APIs for use with Moveworks MCP client, and ServiceNow Model Context Protocol Client application. These tools can only be added to Moveworks Quickstart Server.
- Version 1.0
- Get started with the preconfigured Quickstart Server
- Learn about MCP Server Console and connecting MCP Server Console clients to a ServiceNow instance with the preconfigured Quickstart Server. The Quickstart Server includes tools for looking up and summarizing incident and case records.
- Create MCP servers
- Create MCP Server Console servers that expose different tools for different use cases, such as for HR or IT workflows, or for different MCP Server Console clients.
- Create tools from Now Assist skills
- Create tools for MCP Server Console servers from Now Assist skills and configure which fields are exposed as tool inputs.
- Connect to MCP clients using an OAuth inbound integration
- Create an OAuth inbound integration to use when configuring MCP Server Console clients to connect to an MCP Server Console server.
Activation information
MCP Server Console is available with activation of a Now Assist application. For more information, see Installing Generative AI Controller and Install Now Assist plugins.
Plugin information
- New plugins
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The following plugins are new in Zurich:
Model Context Protocol Server (sn_mcp_server): MCP Server Console enables secure and governed access to functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers.