Operational Technology (OT) Manager Foundation release notes
Summarize
Summary of Operational Technology (OT) Manager Foundation release notes
The ServiceNow Operational Technology (OT) Manager Foundation application, introduced in the Zurich release, streamlines management of OT device data within the Industrial Workspace. It integrates AI capabilities through Now Assist and ServiceNow Otto®, a conversational AI platform designed to support multimodal interactions and autonomous workflow orchestration across ServiceNow environments.
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Key Features
- OT CMDB Search: Quickly locate OT configuration items and device information using the OT CMDB search function.
- Agentic Workflow for Device Data Import: Simplify uploading, validating, and importing OT device inventory spreadsheets with the "Import OT device spreadsheet into OT CMDB" agentic workflow.
- AI Integration and Updates: Some generative AI skills, agents, and workflows are enabled by default for appropriate roles, improving user access and automation within OT Manager Foundation.
- Now LLM Service Deprecation: From Zurich Patch 11, the Now LLM Service is no longer the default AI model provider for new or inactive AI assets; a third-party large language model is selected by default, though manual selection of Now LLM remains available.
- UI Enhancements: The new Coral theme is the default for portals and mobile experiences, offering a refreshed look with brand-neutral illustrations and a dark theme option to improve readability and reduce eye strain.
- Role-Based Access Control: Agentic workflows and AI agents enforce role masking to control user access, requiring configuration of security controls to assign appropriate roles.
Activation and Plugin Information
OT Manager Foundation is available as a ServiceNow AI Platform feature activated via the Operational Technology Manager plugin (com.snotfoundation). The related new plugin (com.snotmgenai) provides the AI agents and workflows specific to OT Manager Foundation.
Practical Benefits for ServiceNow Customers
- Enhances operational efficiency in managing OT device data through AI-powered automation and streamlined data import processes.
- Improves user experience with updated UI themes and integrated AI capabilities that are accessible based on defined roles.
- Supports better control and security by enforcing role-based access to AI workflows.
- Enables customers to leverage third-party large language models by default, with flexibility to retain Now LLM if desired.
The ServiceNow® OT Manager Foundation application helps streamline processes in the Industrial Workspace related to your OT device data. Operational Technology (OT) Manager Foundation is a new application in the Zurich release.
Now Assist > ServiceNow Otto announcement
Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
OT Manager Foundation highlights for the Zurich release
- The Now LLM Service is no longer the default model provider for new or inactive AI assets.
- Review changes to Now Assist usage measurement.
- Some Now Assist skills, agents, and agentic workflows are now turned on by default.
- Find OT Configuration Management Database (CMDB) records more quickly by using the OT CMDB search function.
- Simplify the upload, validation, and import of your OT device data by using the Import OT device spreadsheet into OT CMDB agentic workflow.
See Now Assist for Operational Technology Manager (OTM) for more information.
OT Manager Foundation features
- Zurich Patch 11
- Now LLM service deprecation
- The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
- Zurich Patch 4
- Search for related records in an OT CMDB table
- Use the OT CMDB search function to find an OT configuration item (CI) and OT device information in an OT CMDB table.
- Upload, validate, and import your OT device inventory spreadsheet using the Import OT device spreadsheet into OT CMDB agentic workflow
- Use the Import OT device spreadsheet into OT CMDB agentic workflow to begin the process for uploading, validating, and importing your OT device inventory into ServiceNow.
UI changes
- Zurich Patch 1
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
Changed in this release
- Zurich Patch 8
- Now Assist for OTM was renamed to OT Manager Foundation
- Now Assist for Operational Technology Manager (OTM) was renamed to Operational Technology (OT) Manager Foundation.
- Zurich Patch 5
- Changes to Now Assist usage measurement
- Starting with Australia Early Access, AI usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: AI Usage - Overview & New Measurement Logic.
- Zurich Patch 4
- Some generative AI skills, AI agents, and agentic workflows are turned on by default
- The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be
needed to use the skill. The new default behavior works as follows:
- New customers: When you install an AI product, designated skills and agentic workflows are turned on automatically.
- Existing customers who are upgrading (starting with Australia Early Access): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
- Role masking
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Agentic workflows and their AI agents use role masking to determine which users can access them. Ones installed with your applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.
Activation information
Operational Technology (OT) Manager Foundation is a ServiceNow AI Platform feature that is available with activation of the Operational Technology Manager (com.sn_ot_foundation). For details, see Install Operational Technology Manager.
Plugin information
- New plugins
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The following plugins are new in Zurich:
OT Manager Foundation (com.sn_otm_gen_ai): Contains the features, AI agents, and agentic workflows for OT Manager Foundation.
Accessibility information
- Zurich Patch 1
- Dark theme
- The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.