ITOM Cloud Accelerate release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of ITOM Cloud Accelerate release notes

    The ServiceNow ITOM Cloud Accelerate solution streamlines the provisioning and management of cloud and on-premise virtual infrastructure through integrated workflows. It leverages ServiceNow Orchestration and automation tools such as Ansible, Azure DevOps, and Terraform. The Zurich release introduces enhancements that improve cloud asset monitoring, compliance visibility, and workflow modernization to help organizations govern cloud environments more effectively.

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    Key Features

    • Cloud Account Management Enhancements: Enables monitoring, tracking, and analysis of cloud assets across multiple providers including AWS, Azure, Google Cloud Platform (GCP), and OCI.
    • Compliance Visibility: Centralized compliance dashboards provide insights into account compliance status and asset-level details for audit readiness.
    • Improved Asset Filtering and Visualization: Enhanced filtering and visualization capabilities within Cloud Account Management facilitate detailed examination of configuration items (CIs) associated with cloud assets.
    • Custom Catalog Configuration: Administrators with the cwadmin role can specify a custom catalog ID for Cloud Account Management account requests via the snitomcam.camcatalogid system property, allowing tailored request processes.
    • Cloud Account Management Dashboards: Access to Compliance, Overview, and Cloud Assets dashboards through the Monitor and Track tab offers centralized views of asset counts, compliance data, and account activity trends. Filters such as cloud provider and business unit enable customized insights.
    • Home Page Enhancements: Visualization tools display cloud account growth trends over time and provide direct navigation to Cloud Discovery Workspace and Cloud Cost Management.
    • Cloud Provisioning and Governance Workflow Modernization: Legacy workflows are deprecated with the Zurich release. Existing custom workflows remain supported, but new provisioning and governance requests utilize updated base system Flows and subflows for improved maintainability and functionality.

    Activation and Procurement

    ITOM Cloud Accelerate is available as an application via the ServiceNow Store. Customers should contact their ServiceNow sales representative to obtain the necessary entitlements. Additional details and activation guidance are available through the Cloud Provisioning and Governance application request process.

    Related Applications and Features

    • Cloud Account Management: Automates cloud account lifecycle tasks including requests, approvals, provisioning, suspension, reactivation, and certification through predefined policies.
    • Cloud Configuration Governance: Provides ready-to-use policies to detect and manage configuration violations across cloud resources.
    • Cloud Action Library: Offers a simplified catalog interface to publish, manage, and oversee cloud resource usage and lifecycle, integrating with major cloud providers and CI/CD tools.

    The ServiceNow® ITOM Cloud Accelerate provides workflows to govern the provisioning and management of your cloud and on-premise virtual infrastructure. It leverages ServiceNow Orchestration and integrations with automation tools such as Ansible, Azure DevOps, and Terraform. ITOM Cloud Accelerate was enhanced and updated in the Zurich release.

    Features and highlights delivered in the Zurich release are listed here. For information about ServiceNow Store-specific updates, see the ServiceNow Store- ITOM Cloud Accelerate release notes.

    ITOM Cloud Accelerate highlights for the Zurich release

    • Ability to monitor, track, and analyze cloud assets across providers in Cloud Account Management.
    • Compliance visibility and account insights in Cloud Account Management.
    • Improved asset-level filtering and visualization in Cloud Account Management.
    • Ability to view cloud assets and access detailed information about associated configuration items (CIs).
    • Migrated legacy workflows to subflows in Cloud Provisioning and Governance.

    See Cloud Governance for more information.

    New in the Zurich release

    Configure a custom catalog ID in Cloud Account Management account request

    Users with the cw_admin role can set which catalog to use for Cloud Account Management (CAM) requests by updating the sn_itom_cam.cam_catalog_id system property. This property is set by default to the base system CAM catalog.

    Viewing Cloud Account Management dashboards
    Access the Compliance dashboard, Overview page, and Cloud assets dashboard through the Cloud Asset Explorer section in the new Monitor and Track tab.
    • Compliance dashboard: View data across AWS, Azure, Google Cloud Platform (GCP), and OCI accounts in one centralized location.
    • Overview page:
      • View total discovered assets, grouped by cloud provider and categorized into Compute, Databases, Virtual Machines, and Storage categories on the Overview page.
      • Monitor total accounts by provider, with change tracking since the last update.
    • Cloud assets dashboard:
      • Governance and operations teams can monitor, track, and act on compliance and asset details through the Cloud assets dashboard.
      • Identify missing ownership information for accounts to support accountability and audit readiness.
      • Asset viewers can drill down to view detailed information for each configuration item (CI).
    Viewing the home page in Cloud Account Management
    • Visualize growth trends across cloud providers with a time-based graph showing account activity.
    • Leverage direct access to Cloud Discovery Workspace and Cloud Cost Management from the dashboard.
    • Use filters like cloud provider and business unit to refine the dashboard view for tailored insights.
    Cloud Provisioning and Governance
    The legacy workflows are no longer supported starting with the Zurich release. You can continue using existing custom workflows and deprecated base system workflows but use the new base system Flows for all future needs. In the Zurich release, the Cloud resource operation request and Blueprint request workflows have been migrated to subflows.

    Activation information

    The ITOM Cloud Accelerate features are available as an application at Cloud Accelerate, on the ServiceNow Store. Contact your ServiceNow sales representative to procure the ITOM Cloud Accelerate entitlement. For details, see Request the Cloud Provisioning and Governance application.

    Related ServiceNow applications and features

    Exploring Cloud Account Management
    The Cloud Account Management application simplifies account management and reducing provisioning time by automating requests, approvals, and setups and tasks like creation and provisioning. Suspension, reactivation, and certification are possible using the predefined policies
    Cloud Configuration Governance
    The Cloud Configuration Governance application provides a set of ready-to-use policies that enable you to check the configuration settings of cloud resources in your organization identify configuration violations.
    Cloud Action Library

    The Cloud Services Catalog app makes it easy to access and manage cloud resources through a simplified interface. You can publish cloud offerings to a catalog and oversee their usage and life cycle. It integrates with major cloud providers like AWS, Azure, and Google Cloud Platform, and supports tools like Azure DevOps and CICD pipelines.