Zurich Patch 5 Hotfix 1

  • Release version: Zurich
  • Updated February 10, 2026
  • 2 minutes to read
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    Summary of Zurich Patch 5 Hotfix 1

    The Zurich Patch 5 Hotfix 1, released on February 10, 2026, addresses several issues related to analytics and data visualization in ServiceNow. This update is significant for users in Regulated Market environments and enhances instance stability and functionality.

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    Key Features

    • Build Information:
      • Build Date: 02-05-2026
      • Build Tag: glide-zurich-07-01-2025patch5-hotfix1-02-03-2026
    • Fixed Problems:
      • Incident SLA Widget Issue: Resolves translation errors in the Service Operations Workspace when changing languages.
      • Data Visualization Scheduling Error: Fixes the issue preventing users from scheduling data visualizations as PPT or PDF.
      • Column Filter Problem: Corrects the 'Does Not Contain' filter functionality in the Data Visualization library for the 'Owner' column.

    Key Outcomes

    Customers can expect improved functionality in analytics and data visualization tools after applying this hotfix. Users should upgrade to this release to benefit from the fixes and ensure optimal performance of their ServiceNow instance.

    The Zurich Patch 5 Hotfix 1 release contains fixes to these problems.

    Build information:
    Build date: 02-05-2026_1831
    Build tag: glide-zurich-07-01-2025__patch5-hotfix1-02-03-2026
    Important:
    For more information about how to upgrade an instance, see ServiceNow upgrades.

    For more information about the release cycle, see the ServiceNow Release Cycle.

    Note:
    This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

    Fixed problem

    Problem Short description Description Steps to reproduce

    Analytics Data API

    PRB1931476

    		 Issue with Incident SLA donut translation in Service Operations Workspace (SOW) After changing the language in SOW, the Incident SLA widget appears as 'Breached'. After clearing the cache, it then appears as 'undefined'.
    1. Impersonate a user.
    2. Open SOW.

      Notice that the Incident SLA widget label appears as 'Breached'.

    3. Change the language to any language.

      Notice that the label still appears as 'Breached'.

    4. Clear the cache by cache.do.

    Notice that the label now appears as 'undefined' while the translation is already added in the sys_ui_message table.

    Analytics Export API

    PRB1977069

    		 Users are unable to schedule data visualizations This issue occurs when the user is attempting to schedule and sent data visualizations as a PPT or PDF file. The mail is not generated after entering the reoccurrence, recipients and subject and selecting Save and Send Now. An error is observed in the syslog.
    1. Open any visualization.
    2. Select Schedule.
    3. Select the file type as PPT or PDF.
    4. Fill the Reoccurrence, Recipients and Subject.
    5. Select Save and Send Now.

    Observe that the mail is not generated, and that there is an error displayed in the syslog.

    Platform Analytics Component API

    PRB1984668

    		 Column filter issue in the Data Visualization library page, in which the 'Does Not contain' is not working on the 'Owner' column Applying the 'Does not contain' filter on the 'Owned by' column does not filter the records properly.
    1. Navigate to the Data visualization library page.
    2. Apply the 'Does not contain' filter on the 'Owned by' column.

    Expected behavior: All the records should be filtered by the applied filter value.

    Actual behavior: It is not filtered properly when there are multiple values.

    Fixes included

    Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.