Product localization information in Zurich

  • Release version: Zurich
  • Updated June 10, 2026
  • 2 minutes to read

    • Cumulative release notes summary on new Zurich features and products.

    Some products may have specific localization requirements or behavior in Zurich.
    Application or feature Details
    AI Search

    AI Search supports international languages. For details of language support by feature, see Internationalization support for AI Search.

    Accounts Payable Operations

    Accounts Payable Operations supports multiple languages. However, the current DocIntel model is trained to extract invoices in the English language only. If you want to process an invoice in the multiple languages supported by DocIntel, you must train the DocIntel model.

    Continual Improvement Management

    Localization is applicable to CIM in all languages supported by the ServiceNow AI Platform.

    Digital End-User Experience

    Localization is applicable to DEX in all languages supported by the ServiceNow AI Platform.

    Generative AI Controller

    Generative AI Controller uses Microsoft Azure OEM for Dynamic Translation in Now Assist for multilanguage support. You can enable dynamic translation from the Now Assist Admin console. For more information, see Microsoft Azure OEM for Dynamic Translation in Now Assist.

    Health Log Analytics

    The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English.

    ITOM AIOps

    The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English.

    Now Assist

    Now Assist supports Dynamic Translation for Zurich.

    Now Assist AI agents

    The Now Assist AI agents application is built on the GPT-4o-based framework and supports localization according to the GPT-4o model.

    Now Assist Skill Kit

    Now Assist supports Dynamic Translation for Zurich.

    Now Assist in AI Search

    Now Assist in AI Search supports Dynamic Translation in Now Assist Genius Results. For details, see Dynamic Translation for Now Assist Q&A Genius Results and Dynamic Translation for Now Assist Actions Genius Results.

    Now Assist in Document Intelligence
    Zurich Patch 1
    Support for files in multiple languages
    Process files with text in multiple languages, including Simplified Chinese and Japanese.
    Now Assist in Virtual Agent

    Dynamic Translation is supported for non-streaming Now Assist Virtual Agent conversations. For details, see Configure multilingual service for Now Assist applications, Using language detection and dynamic machine translation in Virtual Agent enhanced chat conversations, and Using language detection and dynamic machine translation in Virtual Agent NLU and LLM standard chat conversations.

    Playbooks in Workflow Studio

    Using OpenAI LLMs for playbook generation is not available in the APAC region.

    RPA Hub

    RPA Hub supports international languages. For more information, see Internationalization support for RPA Hub.

    ServiceNow IDE

    The ServiceNow IDE is localized in all supported left-to-right languages and reflects the language preference selected by users for the instance. For information about how to activate a language on an instance, see Activate a language.