UI generation

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of UI generation

    UI generation in ServiceNow Otto leverages AI-powered skills to help app developers, UI Builder administrators, and low-code developers rapidly create user interface experiences on the ServiceNow AI Platform® using natural language commands. This capability simplifies and accelerates building ServiceNow portal pages by allowing users to describe their requirements in natural language instead of manually configuring each element.

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    Key Features

    • Natural Language UI Creation: Quickly generate UI components, pages, modules, and data bindings by describing what you need in plain language.
    • Configurable and Extensible: Users can configure and install UI generation features to suit their development environment.
    • Reference Resources: Detailed documentation is available covering properties, roles, and configuration options to support setup and usage.
    • AI Integration: Utilizes advanced AI and machine learning within ServiceNow Otto for Creator to streamline UI development workflows.

    Important Considerations

    • Availability of AI model providers and features varies by region, data center compliance levels (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), and licensing restrictions. Customers should verify availability based on their environment.
    • This application involves transferring data to centralized ServiceNow environments, possibly across regions and through third-party cloud providers, governed by ServiceNow’s internal data policies and compliance frameworks.
    • ServiceNow collects input, output, and edit data from UI generation to improve AI technology but allows customers to opt out of data collection.
    • AI-generated outputs may not always be fully accurate or appropriate; customers are responsible for validating and applying human oversight, especially in critical domains.
    • Use of this functionality is subject to ServiceNow’s AI Acceptable Use Policy.

    Getting Help

    For troubleshooting and support, customers can access the ServiceNow Community, Known Error Portal, or contact Customer Service and Support.

    UI generation in ServiceNow Otto uses AI-powered skills to help app developers, UI Builder admins, and low-code developers build experiences on the ServiceNow AI Platform® using natural language.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which ServiceNow Otto for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.