Working with ServiceNow Spotlight feature

Use the ServiceNow Spotlight feature to auto-calculate automation request scores. Scores define the execution priority of the automation request. The higher the score, the higher the priority of the automation request.

• Configuration Settings for ServiceNow Spotlight
  To use the ServiceNow Spotlight feature, set the configuration settings.
• Default ServiceNow Spotlight Criteria
  ServiceNow Spotlight is available with default criteria. Each field provides a score based on the default criteria.
• Working with ServiceNow Spotlight
  Use the spotlight feature to auto-calculate the score of an automation request.
• Set up ServiceNow Spotlight
  Set up ServiceNow Spotlight to start using and getting the benefits of this feature. The Spotlight feature automatically calculates the execution priority of the automation requests.