Now Assist for Zero Copy Connector
Summarize
Summary of Now Assist for Zero Copy Connector
Now Assist for Zero Copy Connector, available starting with the Zurich Patch 4 release, enables ServiceNow customers to leverage AI skills and agentic workflows to access information about ERP systems, software, models, and data products. This application uses generative AI capabilities to enhance operational workflows and improve information retrieval without copying data, facilitating more efficient and intelligent automation.
Show less
Configuration and Use
Customers need to configure the Now Assist for Zero Copy Connector application to begin utilizing its AI capabilities. Once configured, users can employ the AI agent collection and agentic workflows to streamline tasks involving ERP and data product insights directly within ServiceNow.
Availability and Restrictions
- Some AI models and features may be unavailable for customers with in-country SKUs, regulated markets, or hosted in specific restricted data centers such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected environments.
- Availability of model providers varies by region and is subject to updates in future releases.
- Customers should consult relevant knowledge base articles for detailed information on restrictions and model availability.
AI Limitations and Responsible Use
The application relies on AI and machine learning, which may not always produce fully accurate or appropriate outcomes. Customers are responsible for validating AI outputs, ensuring human oversight, and avoiding sole reliance on AI-generated results for critical decisions, especially in sensitive domains such as healthcare, finance, legal, security, and infrastructure.
Use of this application must comply with ServiceNow’s AI Acceptable Use Policy, which may be updated over time.
Data Processing and Privacy
- Data from customer instances is transferred to centralized ServiceNow environments, potentially located in different regions or third-party cloud providers like Microsoft Azure.
- Data handling follows ServiceNow’s internal policies and compliance standards.
- ServiceNow collects inputs, outputs, and related edits from this application to improve AI technologies, with customers having the option to opt out of future data collection.
Support Resources
- ServiceNow Community on AI and Intelligence
- Known Error Portal for troubleshooting
- Customer Service and Support channels for direct assistance
Use the Now Assist for Zero Copy Connector AI skills and agentic workflows to obtain information about ERP systems, software, models, and data products.
This feature is available starting with the Zurich Patch 4 release.
- Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which app generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.