FRISS Spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of FRISS Spoke

    The FRISS Spoke integrates your ServiceNow instance with your FRISS account to enhance fraud detection capabilities during the claims process. It enables early identification of fraudulent claims by leveraging FRISS’s scoring and screening mechanisms directly within ServiceNow workflows.

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    This integration requires a valid Integration Hub subscription and is designed primarily for FRISS API version 2.0, with potential compatibility for later versions.

    Key Features

    • Seamless integration with the FRISS API to capture and store fraud scores in claim data objects.
    • Real-time fraud detection during various stages of claims management.
    • User interface support for portfolio monitoring of claims and fraud scores.
    • Prebuilt flow actions that automate trust and fraud management processes based on claim events.

    Spoke Actions

    The FRISS Spoke includes several actions under the Claim Fraud Management category that can be used in flow designer:

    • Look up History Stream by Claim ID: Retrieves all screening results for a given claim.
    • Look up Fraud Indicator Score by Screening ID: Fetches the fraud score calculated by FRISS using a screening ID.
    • Look up Screening ID: Initiates a FRISS score calculation for a claim and returns a unique screening ID.
    • Delete History by Claim ID: Removes screening data linked to a specific claim ID.
    • Delete History by Screening ID: Deletes screening information based on the screening identifier.

    Installation and Configuration Considerations

    • Ensure dependent plugins are installed: IntegrationHub Action Step - REST, IntegrationHub Runtime, and Flow Designer - Dynamic Inputs.
    • Some plugins may require additional licensing if used beyond the spoke’s scope.
    • Connection and credential aliasing is used to simplify management of authentication and environment configurations, reducing maintenance when connection details change.

    Practical Benefits for ServiceNow Customers

    By implementing the FRISS Spoke, customers can automate and enhance fraud detection workflows within ServiceNow, improving claims processing efficiency and reducing risk. Real-time scoring and streamlined data management help users make informed decisions quickly, while integration with ServiceNow Flow Designer supports customized fraud management automation tailored to organizational needs.

    Integrate a ServiceNow instance with your FRISS account to leverage the fraud detection capabilities for claims and to detect fraud early in the claims process.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Supported versions

    This spoke was built for FRISS API version v 2.0 but may be compatible with later versions.

    Key features

    FRISS spoke enables a flow designer to do the following:
    • Integrate with the FRISS API for Claims to save the scores returned by FRISS into the relevant claim data object.
    • Detect fraud as you manage your claims cases.
    • Get real-time scores of your claims data at different stages of the claims process.
    • Use the user interface for portfolio monitoring.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    Note:
    • Some of these plugins may require the appropriate licensing if used outside the spoke implementation.
    • The flow actions input parameter is provided for you to use. For more information on the sample input data structure and data types used in an array and object, see Complex data.

    Spoke actions

    The FRISS spoke provides actions that trigger FRISS Trust automation in response to events that occur within your ServiceNow instance. These actions are classified under the Claim Fraud Management category. Available actions include:

    Action Description
    Look up History Stream by Claim ID Retrieves all the screening results by the Claim ID.
    Look up Fraud Indicator Score by Screening ID Retrieves the fraud score, which has been calculated by FRISS, for a claim that has been identified by a screening ID.
    Look up Screening ID Sends a request to calculate a FRISS score for a claim and returns unique ID called screening ID.
    Delete History by Claim ID Deletes the screening that is associated with a Claim ID.
    Delete History by Screening ID Deletes the screening by the identifier of a screening by FRISS.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For more information about setting up the FRISS spoke, see Set up the FRISS spoke.