Natural Language Query

Zurich Enable AI
Release
zurich
ft:locale
en-US
ft:publication_title
Zurich Enable AI
ft:clusterId
platai
bundleId
platai
workflow
Platform
  • Enable AI experiences
  • ServiceNow AI implementation
  • Now Assist organization and tools
  • AI governance
  • Data readiness
  • Application readiness
  • Knowledge Base readiness
  • Service Catalog readiness
  • AI Search readiness
  • Now Assist in Virtual Agent readiness
  • Understanding LLMs
  • Solving installation and configuration issues
  • Now Assist AI assets
  • AI assets on by default
  • Now Assist skills
  • Skills in the Platform workflow
  • Article optimization
  • Catalog item form slot-fill
  • Conversational Help
  • Extract information from documents
  • Knowledge content recommendation
  • Potential knowledge gaps
  • Navigation
  • Now Assist in Standard Ticket Page
  • Requester Approval Checklist skill
  • Smart Documents skill
  • Now Assist Q&A Genius Results
  • Now Assist agentic workflows
  • In-product agentic AI
  • Enable the in-product experience
  • Platform agentic workflows
  • Analyze task trends
  • Classify tasks
  • Generate my work plan
  • Generate resolution plan
  • Help optimize team productivity
  • Identify ways to improve service
  • Investigate problems
  • Process images for new tasks
  • Propose survey responses
  • Platform AI agents
  • Approval assistance AI agent
  • Issue Readiness AI agent
  • Request status AI agent
  • Large language models on the ServiceNow AI Platform
  • Now LLM Service updates
  • Writing instructions for large language models
  • Long term stable models
  • Discrepancies when using different AI search tools
  • Providers and Models
  • Create a model
  • Now Assist
  • Exploring Now Assist Admin
  • Overview tab in Now Assist Admin
  • Now Assist Experiences
  • Now Assist panel
  • Standard chat
  • Enhanced chat
  • Premium chat
  • Now Assist context menu
  • Email recommendations using the Now Assist context menu
  • Summarize records with the Now Assist context menu
  • Improve Docs content in Strategic Portfolio Management with Now Assist context menu
  • Generate KB article with Now Assist context menu
  • Now Assist context menu usage dashboard
  • Use Now Assist context menu for custom skill deployment
  • Create Now Assist context Menu configuration
  • Create multiple Now Assist context menu skill configurations
  • Analyzing Now Assist performance
  • Exploring Now Assist Analytics
  • Configuring Now Assist Analytics
  • Installing Now Assist Analytics
  • Map a skill to a dashboard
  • Using Now Assist Analytics
  • Usage and adoption
  • Skills performance
  • Skill details
  • Custom skill details
  • Now Assist Guardian analytics
  • User search analyzer
  • Now Assist context menu analytics
  • Now Assist Analytics reference
  • Now Assist Analytics roles
  • Now Assist Analytics dashboard indicator details
  • Now Assist Admin Settings
  • Configure multilingual service for Now Assist applications
  • Multilingual service for Now Assist
  • Microsoft Azure OEM for Dynamic Translation in Now Assist
  • Data sharing and processes
  • Configure Now Assist privacy policies
  • Opt out of data sharing for Now Assist
  • Configure Now Assist data overflow processing
  • Assign the data steward role
  • Now Assist Guardian
  • Activate offensiveness protection for generative AI
  • Configure prompt injection attack protection
  • Configure sensitive topic filters
  • Export Now Assist Guardian logs
  • Configuring a Guardrail Service Provider
  • Create a custom guardian
  • Setup a Guardrail Service Provider
  • Manage AI models
  • Manage model providers
  • Manage Integration
  • Manage version
  • Review Now Assist account
  • Configuring Now Assist Admin features
  • Install Now Assist plugins
  • Now Assist suite
  • Activate the Now Assist panel standard chat
  • Activate Now Assist panel enhanced chat
  • Enable voice input for Now Assist panel
  • Configure disambiguation
  • Configure response feedback
  • Configure processing messages
  • Using Now Assist Admin
  • Now Assist skill details
  • Activate a Now Assist skill
  • Configure chat summarization and chat reply recommendation skills
  • Configure email reply recommendation
  • Edit a Now Assist skill
  • Make a copy of a Now Assist skill
  • Configure case or incident summarization in the Now Assist Admin console
  • Archive a Now Assist skill
  • Analyzing Now Assist usage
  • Now Assist reference
  • Default and target model version
  • Domain separation in the Now Assist Admin console
  • Fetch end points in Now Assist Conversational Help skills
  • Now Assist Admin roles
  • User data usage policy for Now Assist
  • Troubleshoot a Now Assist skill
  • Now Assist panel system properties
  • Generative AI Controller
  • Exploring Generative AI Controller
  • Domain separation and Generative AI Controller
  • Configuring Generative AI Controller
  • Installing Generative AI Controller
  • Configuring API credentials for generative AI capabilities
  • Amazon Bedrock
  • Configure API credentials for Azure OpenAI
  • Configure API credentials for Google AI Studio
  • Create API credentials for Google Vertex AI
  • Configure API credentials for IBM watsonx
  • Configure API credentials for OpenAI
  • Configure API credentials for a generic large language model (LLM) connector
  • Configure a generic large language model (LLM) connector
  • Set a provider for a generative AI capability
  • Select a model for Amazon Bedrock
  • Configure small talk filters
  • Configure AI Search answers capability for web search
  • Enable recursive summarization for large inputs
  • Enable Dynamic Translation for capabilities in Generative AI Controller
  • Disable Dynamic Translation for LLM Virtual Agent conversations
  • Configure rate limiting for providers
  • Bring your own key for third-party AI provider integration
  • Configure a custom resource path for BYOK models
  • Reference for Generative AI Controller
  • Generative AI Controller tables
  • Now Assist AI agents
  • Explore
  • AI Agent Studio
  • Understand the Now Assist AI agents
  • AI agents best practices
  • Now Assist AI agents capabilities
  • Writing effectively for agentic AI
  • Example AI agent
  • Example agentic workflow
  • Group Action Framework
  • Version control
  • AI agent learning
  • Configure
  • Install Now Assist AI agents
  • Set up Now Assist AI agents
  • Enable Now Assist Guardian
  • Select the model provider
  • Set up long-term memory
  • Long-term memory categories for Now Assist AI Agents
  • Create a long-term
  • Map a long-term memory category to an AI agent
  • GAF
  • Set up AI Search for GAF
  • Multiple conversations
  • Citations in Now Assist AI agents
  • Hide citations
  • Follow-up conversations
  • Usage, failure, and latency notifications
  • Security for AI agents
  • Role masking
  • ACLs, role masking, and user identities
  • Deny-by-default ACL configuration
  • Create an AI agent
  • Find AI agents
  • Define the specialty
  • Add tools and information
  • Catalog item
  • Conversational topic
  • Add defined desktop action for desktop and web-based tasks
  • File upload
  • Flow action
  • Knowledge Graph
  • Now Assist skill
  • Record operation
  • Script
  • Search retrieval
  • Subflow
  • Web search
  • Define security controls
  • Add a trigger
  • Kill Switch
  • Select channels and status
  • Duplicate an AI agent
  • Modify an AI agent
  • Test execution manually
  • Test user access
  • Delete an AI agent
  • Create an external agent
  • Integrating external AI agents
  • ServiceNow AI agents as secondary agents
  • External agents with Agent2Agent
  • A2A API Key credential behavior
  • Create an agentic workflow
  • Define key requirements
  • Define security controls
  • Add a trigger
  • Select channels and access
  • Duplicate an agentic workflow
  • Activate an agentic workflow template
  • Modify an agentic workflow
  • Test execution manually
  • Test user access
  • Delete an agentic workflow
  • Deploy AI voice agents
  • Install Now Assist AI voice agents
  • Create an AI voice assistant
  • Configure custom assistant
  • Create an AI voice agent
  • Integrating voice assistant with CCaaS provider
  • Integrate voice assistant with Twilio
  • Integrate voice assistant with Genesys (Audio Connector)
  • Integrate voice assistant with Genesys (SIP)
  • Integrate voice assistant with 3CLogic
  • Integrate voice assistant with Amazon Connect
  • Integrate voice assistant with Five9
  • Integrate voice assistant with mobile app launcher
  • Test AI voice agents
  • Test a voice assistant from Assistant Designer
  • Test a voice agent from AI Agent Studio
  • AI voice agent analytics
  • AI voice agent reference
  • Evaluate agentic AI assets
  • Explore
  • Guidelines for evaluations
  • Evaluate
  • Getting started
  • FAQs
  • Execute a run
  • Execute a run for an AI voice agentic asset
  • Generate conversations
  • Track and monitor
  • Review results
  • Review issues
  • Analyze traces
  • Apply optimizations and reevaluate
  • Troubleshoot
  • Create a custom metric
  • Reference
  • Parser tool
  • Run results page
  • Examples of using AI agents
  • Resolve an incident
  • Review and update tickets
  • Reference
  • Domain separation
  • AI Agent Analytics dashboard
  • Run results page
  • Model Context Protocol Client
  • Explore
  • Configure Model Context Protocol Client
  • Install Model Context Protocol Client
  • Add an MCP server in AI Agent Studio
  • Add MCP server with OAuth 2.1
  • Add MCP Server with API key
  • Add MCP Server with Others
  • Add MCP tool
  • Test AI agent
  • Model Context Protocol Client reference
  • AI Agent Advisor
  • Explore
  • Supporting information
  • Configure
  • Confirm installation
  • Set up automation opportunity discovery
  • Use
  • AI Agent Advisor in Now Assist Center
  • Reference
  • Components installed with AI Agent Advisor
  • Roles
  • Now Assist Center
  • Explore
  • Now Assist Center workspace
  • Side navigation bar
  • Home page
  • Now Assist panel
  • AI Agent Advisor
  • Now Assist Readiness Evaluation
  • Supporting information
  • Configure
  • Confirm installation of Now Assist Center
  • Enable the Now Assist panel
  • Set up automation opportunity discovery
  • Use
  • Using the Now Assist panel conversational experience
  • Activating actionable use cases
  • Install and configure Now Assist plugins
  • Activate an actionable use case
  • Using Now Assist Readiness Evaluation
  • Run the AI readiness assessment job in Now Assist Center
  • View your AI readiness assessment
  • Using AI Agent Advisor in Now Assist Center
  • View your automation opportunities
  • Implement an automation opportunity
  • Edit an AI agent
  • Using the asset inventory
  • View your AI assets
  • Create an AI asset
  • Using other Now Assist applications from Now Assist Center
  • Using Now Assist Admin console features
  • Configure Now Assist settings
  • Activate a Now Assist skill
  • Use Now Assist Data Kit features
  • Use Now Assist Guardian features
  • Monitor
  • Monitor your recently activated Now Assist solution
  • View AI assets usage and performance
  • Now Assist Center Overview
  • Now Assist Center Performance Explorer
  • Now Assist Center Business Value
  • Add a value configuration
  • Reference
  • Components installed with Now Assist Center
  • Domain separation
  • Glossary
  • Roles
  • Now Assist Data Kit
  • Exploring Now Assist Data Kit
  • Configuring Now Assist Data Kit
  • Install Now Assist Data Kit
  • Using Now Assist Data Kit
  • Add a dataset
  • Add dataset to a table
  • Create a derived dataset
  • Generate synthetic data
  • Use multi-table data generator
  • Select the sample data
  • Define columns to generate data
  • Synthetic data generation skills
  • View data insights
  • Find and cleanse sensitive data
  • Labelling
  • Create a labeling project from scratch
  • Create labeling project from template
  • Create a labeling project template
  • Add ground truth to a labeling project
  • Now Assist Data Kit reference
  • Now Assist Data Kit roles (sn_data_kit.analyst)
  • Now Assist Data Kit roles (sn_data_kit.admin)
  • Now Assist Skill Kit
  • Exploring Now Assist Skill Kit
  • General guidelines for Now Assist Skill Kit
  • Scoping the skill
  • Creating a dataset using Now Assist Skill Kit
  • Developing the prompt
  • Evaluating the prompt
  • Deploying and monitoring the skill
  • Example use case for Now Assist Skill Kit
  • Security for Now Assist Skill Kit
  • Configuring Now Assist Skill Kit
  • Configure a skill prompt
  • Configure skill deployment settings
  • Example deployment with Workflow Studio
  • Configure security controls for a skill
  • Using Now Assist Skill Kit
  • Create a skill
  • Clone and edit a ServiceNow skill
  • Create a prompt
  • Add a tool
  • Add a retriever
  • Retriever chunking and reranking
  • Add a web search
  • Add Predictive Intelligence
  • Add Document Intelligence
  • Use prompt assistance
  • Test a prompt
  • Evaluate a prompt
  • Finalize and publish a skill
  • Activate a skill
  • Call a custom skill from a script
  • Now Assist Skill Kit reference
  • Now Assist Skill Kit roles
  • Field of use for Now Assist Skill Kit
  • Web search custom skill
  • AI Control Tower
  • Explore
  • AI Control Tower dashboard
  • AI Control Tower Home
  • Overview tab
  • AI strategy tab
  • AI asset inventory tab in AI Control Tower
  • Value tab
  • Risk and compliance tab
  • AI cases tab
  • Security and privacy tab
  • AI Gateway tab
  • AI assets
  • AI asset inventory
  • Managing AI assets
  • View AI asset details
  • Publish ServiceNow agents to Microsoft Agent 365
  • Evaluation in the Virtual Agent's asset record
  • Value tab
  • Human feedback for evaluations
  • Enabling evaluations
  • Configuring evaluations
  • AI asset lifecycle
  • Approvals
  • Cases
  • Inquiries
  • AI strategies and goals
  • AI Task
  • Configurations
  • Data sharing, Data overflow processing, and Security & privacy in AI Control Tower
  • Controls
  • Explore Approvals
  • Explore AI model providers
  • Explore Value templates
  • Multi-instance Setup
  • AI Gateway
  • Playbooks
  • Automation rules
  • Product Owner portal
  • My overview tab
  • AI portfolio tab
  • Definitions of AI asset inventory
  • AI systems
  • Example of an AI system
  • AI models
  • Prompts
  • Datasets
  • Inter-dependencies
  • Explore the third-party LLMs and regions
  • Explore Now Assist AI asset discovery
  • AI connections
  • AI connections setup
  • Service Graph Connectors for AI Control Tower
  • AWS
  • Create an AI connection for Amazon
  • AWS APIs used for Amazon
  • Databricks
  • Create an AI connection for Databricks
  • GCP Vertex AI
  • Create an AI connection for GCP Vertex AI
  • Hugging Face
  • Create an AI Connection for Hugging Face
  • LangGraph
  • Create an AI connection for LangGraph
  • APIs used for LangGraph
  • Target tables for LangGraph
  • Microsoft
  • Create an AI connection for Azure AI Foundry
  • Properties of Azure Foundry
  • Create an AI connection for Copilot Studio
  • APIs used by Azure and Copilot
  • Target tables for Azure and Copilot
  • n8n
  • Create an API Key in n8n environment
  • Create an AI connection for n8n
  • Properties for n8n
  • Salesforce
  • Create an AI connection for Salesforce
  • APIs used for Salesforce
  • Snowflake
  • Create an AI connection for Snowflake
  • Snowflake Statements API Reference
  • AI Gateway
  • Process flow of MCP servers Via AI Gateway
  • Add an MCP server from AI Agent studio
  • Add an MCP server from the MCP Catalog
  • Add an MCP server from the AI Control Tower
  • Explore the MCP server approval workflow
  • Set up the AI Gateway and Client registration
  • Add a Global MCP client
  • MCP server record
  • Connect to MCP servers Via AI Gateway
  • Connecting with Microsoft Copilot Studio Via AI Gateway
  • Connecting with AI Agent Studio Via AI Gateway
  • Configure
  • Activation and installation of AI Control Tower
  • Configure AI Control Tower
  • Configure Multi-instance management for AI Control Tower
  • Configure third-party LLMs using AI Control Tower
  • Use
  • Create an AI Control Tower Playbook workflow
  • Create a Now Assist approval task
  • Creating AI assets
  • Create AI system assets
  • Create AI model assets
  • Create prompt assets
  • Create dataset assets
  • Creating requests for AI assets
  • Create change requests for AI assets
  • Create offboarding requests for AI assets
  • View AI assets by life-cycle stage
  • Enable or disable the management of an AI asset
  • Complete AI asset lifecycle
  • Using value templates
  • Create a new value template
  • Edit a value template
  • Create a new value template mapping
  • Assign a default template
  • Review a value template mapping
  • Create an AI case in the AI Control Tower
  • Create new AI case form
  • Create an AI issue in the AI Control Tower
  • Create new AI issue form
  • Using the access map
  • Create an Automation rule
  • Reference
  • Add value template form
  • AI Control Tower roles
  • Tables installed with AI Control Tower
  • AI asset data model attributes
  • Knowledge Graph
  • Exploring Knowledge Graph
  • Access Knowledge Graph Schema
  • Leverage Knowledge Graph prebuilt integration with Now Assist Virtual Agent and Now Assist Panel
  • Leverage Knowledge Graph prebuild integration with AI agents
  • Natural language queries use cases and examples
  • Workflow Data Fabric integration with Knowledge Graph
  • Configuration item relationships and Knowledge Graph
  • Configuring Knowledge Graph
  • Configure LLM for Knowledge Graph
  • Configure Microsoft OneDrive application for Knowledge Graph
  • Using Knowledge Graph Designer
  • Create a Knowledge Graph schema
  • Edit a Knowledge Graph schema
  • Manage nodes in a Knowledge Graph schema
  • Add or delete edges to a Knowledge Graph schema
  • Test a Knowledge Graph schema
  • Analyze Knowledge Graph logs for debugging
  • Create a copy of a Knowledge Graph schema
  • Using Enterprise graph schema
  • Tagging in Knowledge Graph Designer
  • Improving Natural Language Queries with Tag configuration
  • Create Knowledge Graph tag
  • Managing Knowledge Graph tags
  • Setting up Enterprise graph in sub-production instance
  • Initial setup for Enterprise Graph schema in production instance
  • Access Enterprise Graph schema
  • View and manage Enterprise Graph schema
  • Select multiple tables
  • Test an Enterprise Graph schema
  • Reference for Knowledge Graph
  • Knowledge Graph roles
  • Knowledge Graph Admin [kg_admin]
  • MCP Server Console
  • Explore
  • Configure
  • Create a server
  • Create a tool
  • Create a tool from Subflow
  • Create a tool from Action
  • Create a tool from REST API
  • Create a tool from Knowledge Graph
  • Create a tool from Now Assist skill
  • Connect
  • Reference
  • Now Assist skill support in MCP Server Console
  • Installed components
  • Create AI ACL
  • Check compatibility of Subflow or Action
  • Now Assist Readiness Evaluation
  • Explore
  • Configure
  • Run the GenAI/AgenticAI Assessment scheduled job
  • Configure the Now Assist Readiness Evaluation guided setup
  • Use
  • Using Now Assist Readiness Evaluation dashboard
  • Agentic AI - Assessment dashboard tab
  • Now Assist assessment dashboard tab
  • Assessing readiness status
  • Reviewing your Now Assist assessment
  • Reviewing your agentic AI assessment
  • Reference
  • Now Assist Readiness Evaluation system properties
  • Natural Language Understanding
  • Exploring Natural Language Understanding
  • Activate the NLU Workbench
  • NLU Workbench roles
  • NLU Workbench properties
  • NLU language support
  • NLU Service updates
  • NLU models
  • Model management
  • Creating models
  • Create an NLU model from blank
  • Create an NLU model from a CSV file
  • Create an NLU model using a pre-built model
  • Duplicate an NLU model
  • Export an NLU model
  • Add an NLU model to an update set
  • Delete an NLU model
  • Build and train your model
  • NLU intents
  • Create an NLU intent
  • Reusing intents from prebuilt NLU models
  • Import an NLU intent
  • Resolve intent issues
  • NLU entities
  • Create a simple entity
  • Create a mapped entity
  • Create a pattern entity
  • Create a system-derived entity
  • Create an open-ended entity
  • Import entities
  • Using regular expressions in entities
  • NLU vocabulary
  • Create a regular vocabulary item
  • Create a pattern vocabulary item
  • Create a list vocabulary source
  • Create a table vocabulary source
  • Sync a table vocabulary source
  • Pre-built vocabulary
  • Test set creation and management
  • Train and try your NLU model
  • Test panel feedback
  • Test and publish your model
  • Test your model
  • Publish your NLU model
  • Compare draft and published versions of your NLU model
  • Irrelevance detection in NLU
  • Tune your model
  • NLU model settings
  • Multilingual model management
  • Model language grouping
  • Translate a multilingual model
  • Enable or disable a secondary model intent
  • Assign an NLU editor to a model
  • Import primary model content to a secondary model
  • Virtual Agent and NLU Workbench integration
  • NLU Workbench - Advanced Features
  • Install NLU Workbench - Advanced Features
  • Components installed with NLU Workbench - Advanced Features
  • Multi-model Batch Testing
  • Create a test set
  • Run a multi-model batch test
  • Cross-model Conflict Review
  • NLU Model Performance
  • NLU Expert Feedback Loop
  • Issue Auto Resolution Tuning in NLU
  • Issue Auto Resolution tuning options
  • Intent Discovery
  • Install Intent Discovery
  • Components installed with Intent Discovery
  • Natural Language Query
  • Exploring Natural Language Query
  • Using Natural Language Query
  • Configuring NLQ
  • Create an NLQ synonym
  • Create an NLQ shortcut
  • View NLQ logs
  • View NLQ Table Guesser logs
  • Natural Language Query References
  • NLQ properties
  • Natural Language Query roles
  • AI Desktop Actions
  • Explore
  • Defined desktop actions for desktop
  • Design workspace
  • Action recorder
  • Execution workspace
  • Adaptive desktop actions for web
  • When to use adaptive vs. defined path desktop actions
  • Supporting information
  • Configure
  • Defined desktop actions
  • Download installer
  • Download and install .Net Desktop Runtime
  • Enable AI agents to securely access parameters
  • Create a Desktop action parameter record
  • Create a parameter value record
  • Adaptive desktop actions
  • Install the Chrome extension
  • Configure allowed websites
  • Design defined-path desktop actions
  • Record steps with AI
  • Record steps without AI
  • Manually capture steps
  • Add details
  • Test and activate
  • Screen, anchor, and step properties
  • Increase payload limit
  • Create AI agents
  • Add defined desktop action for desktop and web-based tasks
  • Add adaptive desktop action for web
  • Create an agentic workflow
  • Test an AI agent or agentic workflow
  • Desktop action examples
  • Example: Badge management automation
  • Example: Shipping order processing
  • Execute desktop actions
  • Example 1: Defined desktop action - recorder
  • Example 2: Defined desktop action - manual capture
  • Example 3: Adaptive desktop action for web
  • Delete an AI agent chat log
  • Reference
  • Components installed
  • System requirements and limitations
  • Glossary
  • Predictive Intelligence
  • Explore Predictive Intelligence
  • Predictive Intelligence frameworks
  • ServiceNow apps and features that use Predictive Intelligence
  • Install Predictive Intelligence
  • Configure Predictive Intelligence
  • Database View support for Predictive Intelligence
  • Configuration tips for Predictive Intelligence
  • Create a custom stopwords list
  • Create a word corpus
  • Quick start tests for Predictive Intelligence
  • Activate a solution version
  • Export trained solutions to production
  • Configuring advanced settings for your ML solutions
  • Configure class recall for a classification solution
  • Configure TF-IDF for solutions
  • Configure XGBoost for classification or regression solutions
  • Configure DBSCAN for a clustering solution
  • Configure HDBSCAN for a clustering solution
  • Configure Connect Component algorithm and Levenshtein Distance method for a clustering solution
  • Config parameters for model config in classification
  • Use LightGBM algo for classification model training
  • Minimum records needed for label to include it
  • Configure include only top N labels
  • Remove others label
  • Creating and training solutions
  • Create and train a classification solution
  • Exclude a class from prediction
  • Exclude a class from solution training
  • Tune a trained classification solution
  • Configuring target metrics for a trained classification solution
  • Using Group By for classification
  • Model Explainability
  • Create and train a similarity solution
  • Update your similarity score threshold
  • Create and train a clustering solution
  • Assign a name to a cluster
  • Generate a representative sample of a cluster
  • Apply purity on a clustering solution
  • Analyze a cluster with Cluster Insight
  • Create and train a regression solution
  • View solution training progress
  • Review classification solution statistics
  • Review solution similarity examples
  • Using Predictive Intelligence
  • Using Machine Learning APIs
  • Reviewing your ML solution training jobs
  • Use Predictive Intelligence in Workflow Studio with ML actions
  • Using MLSolutionFactory scriptable objects
  • Preserve ML solutions during a system clone
  • Testing and monitoring predictions
  • Test a classification solution prediction
  • Test a similarity solution prediction
  • Track classification prediction results over time
  • Reviewing prediction errors with the Observability Dashboard
  • Predictive Intelligence references
  • Domain separation and Predictive Intelligence
  • Data Encryption in Predictive Intelligence
  • Predictive Intelligence language support
  • Predictive Intelligence properties
  • Predictive Intelligence roles
  • Now Assist in Document Intelligence
  • Explore
  • Use cases
  • Document Intelligence workspace
  • Supporting information
  • Configure
  • Activate a skill
  • Set up a use case
  • Turn on Full automation mode
  • Change the use case LLM
  • Edit a use case
  • Make a copy of a use case
  • Deactivate a use case
  • Delete a use case
  • Use
  • Review extracted information
  • Reference
  • Components installed
  • Data extraction modes
  • Document and visual insights AI agent
  • Document Intelligence in Now Assist Skill Kit
  • Field types
  • Forms
  • Question form
  • Field form
  • Table form
  • Limitations
  • LLMs
  • Supported languages
  • Document Intelligence
  • Explore
  • Configure
  • Set up DocIntel
  • Install DocIntel
  • Upgrade to version 3.0 or later
  • Configure settings
  • Set up document extraction use cases
  • Create a use case
  • Create a field
  • Deactivate a field
  • Configure data extraction modes
  • Manage document extraction use cases
  • Duplicate a use case
  • Export a use case
  • Import a use case
  • Delete a use case
  • Set up document classification use cases
  • Create a use case
  • Create a document class
  • Train a use case
  • Manage document classification use cases
  • Delete a use case
  • Manage field values
  • Integrate
  • Integrate with a custom application or workflow
  • Integrate with CSM
  • Integrate with FSO
  • Integrate with APO
  • Integrate with Automation Center
  • Use
  • Create a document task
  • Complete a document task
  • Extract fields
  • Extract fields using the draw tool
  • Classify documents
  • Monitor
  • View reports on the DocIntel home page
  • Document Intelligence monitoring dashboard
  • Use case performance dashboard
  • Reference
  • Components installed with DocIntel
  • Confidence scores
  • Data extraction modes
  • Data normalization
  • Document field statuses
  • DocIntel forms
  • Check box list form
  • Single field form
  • Single field group form
  • Table form
  • Properties
  • Roles
  • Terminology
  • Document task statuses
  • Domain separation
  • Supported languages
  • DocIntel limitations
  • Task Intelligence
  • Exploring Task Intelligence
  • Configure Task Intelligence
  • Install Task Intelligence Admin Console
  • Manage machine learning models with Task Intelligence
  • Create a Task Intelligence model
  • Edit a Task Intelligence model
  • Assess a Task Intelligence model
  • Assess field-level accuracy for multi-output models
  • Task Intelligence Analytics and Monitoring
  • Export a Task Intelligence model
  • Task Intelligence references
  • Task Intelligence roles
  • Languages supported by Task Intelligence
  • ServiceNow AI Lens
  • Explore
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Natural Language Query

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Natural Language Query (NLQ) enables you to query the data in your instance by entering plain language requests into the user interface.

    Get started

    Choose one of these tiles to get started.

    ExploreLearn about NLQ concepts and features.

    UseUse NLQ to query your data with requests in natural language.

    ConfigureSet up NLQ for your environment.

    References Get details about properties and roles installed with NLQ.
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