Create a model

You can create a custom large language model (LLM) using ServiceNow models or models from different providers.

Before you begin

Role required: sn_skill_builder.sb_model_admin

Procedure

1. Navigate to All > Now Assist Skill Kit > Providers and Models.
2. Select Add model.
3. On the form, fill in the fields.
   

   Table 1. Add a model form

   Field	Description
   Model name	A name for the model
   Max tokens	Max response + max request tokens
   Supported languages	The languages that are supported
   Provider	The provider of the LLM
   API	The API you are using from the provider

4. Select Continue.
5. Enter credential details

   Table 2. Add credentials form options

   Model	Steps
   Custom LLM provider	Select Create. Connection name Connection URL Credential type API key Select Select from database and select from the dropdown menu.
   IBM Watson Now LLM Service Open AI Perplexity	Add the connection URL and API key.

6. Select Continue.
7. If you created a custom LLM provider, add transformer information.
   

   Table 3. Transformer information form

   Option	Steps
   Existing	Select a transformer template: Default Hugging face Google Gemini Claude
   Create	Add transformer request and response information for your model.

   Note:

   If you didn't select a custom LLM provider, request and response transformers are set by the system.
8. Select Continue.
9. Optional: Select Test connection.
10. Select Continue.
11. Review and select Finish.