Now Assist for Hardware Asset Management (HAM) release notes
Summarize
Summary of Now Assist for Hardware Asset Management (HAM) Release Notes
The Now Assist for Hardware Asset Management (HAM) application integrates agentic AI to enhance hardware asset management capabilities. The Zurich release includes significant updates aimed at improving asset visibility, automating repair processes, and refining usage measurements for the application.
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Key Features
- Real-time Asset Visibility: The application now provides AI-driven asset analysis summaries, offering consolidated information on asset lifecycle, assignments, audit status, and financial metrics.
- Automated Repair Process: Utilize AI agents to streamline the repair of defective hardware assets, enabling validation of tasks, troubleshooting, and confirmation processes.
- Access Control Configuration: Administrators can configure access control lists (ACLs) for AI agents and workflows, allowing customization of user access and functionality.
- Default Skill Activation: Skills and workflows are automatically enabled for new users, simplifying the setup process for both new and existing customers.
Key Outcomes
Customers can expect enhanced operational efficiency with improved asset management insights and automated processes, reducing manual oversight and accelerating repair workflows. The transition to a burn-down model for usage measurement will provide more relevant insights into application utilization, resetting annually.
To activate Now Assist for HAM, request it through the ServiceNow Store. It requires a Hardware Asset Management Pro plus license for full functionality.
The ServiceNow® Now Assist for Hardware Asset Management (HAM) application brings agentic AI to Hardware Asset Management. Now Assist for HAM was enhanced and updated in the Zurich release.
Now Assist for HAM highlights for the Zurich release
Zurich Patch 7- Gain real-time visibility into critical asset data through generative AI-driven asset analysis summaries.
Zurich Patch 5- Review changes to Now Assist usage measurement.
Zurich Patch 4- Some Now Assist skills, agents, and agentic workflows are now turned on by default.
Zurich Patch 1- Automate the hardware asset repair process by using an agentic workflow.
See Now Assist for Hardware Asset Management (HAM) for more information.
Important information for upgrading Now Assist for HAM to Zurich
- Hardware asset management sourcing AI agent
- Transfer order creation AI agent
- Purchase order creation AI agent
New in the Zurich release
- Zurich Patch 7
- Manage your assets with comprehensive and real-time data
- View consolidated asset information through AI-generated analysis summary on the asset record. The AI-generated summary dynamically updates based on the asset state and includes context from any active incidents or tasks. The summary displays the asset life cycle, current assignment and location, audit status, financial metrics, and identifies missing data to support asset management activities.
- Zurich Patch 1
- Optimize hardware asset repair process with the suite of AI agents
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Automate the repair of defective and out-of-warranty hardware assets by using AI agents in the help repair hardware assets agentic workflow. These AI agents validate the repair tasks, provide detailed troubleshooting and repair instructions, and complete the tasks on receiving user confirmation.
- Configure ACLs for AI agents and agentic workflows
- Configure the access control lists for who can discover and trigger AI agents and agentic workflows in their guided setups in AI Agent Studio. You can determine whether an AI agent or agentic workflow behaves as a dynamic user or as an AI user. You can also specify if an AI agent or agentic workflow can be available to all authenticated users or publicly available.
Changed in this release
- Zurich Patch 5
- Changes to Now Assist usage measurement
- Starting with Zurich Patch 5, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
- Zurich Patch 4
- Some Now Assist skills, agents, and agentic workflows are turned on by default
- The skills are automatically available to appropriate role users for the application, such as ITIL roles on incident forms or change forms. This change simply activates the skill and does not touch the roles that may be
needed to use the skill. The new default behavior works as follows:
- New customers: When you install a Now Assist product, designated skills and agentic workflows are turned on automatically.
- Existing customers who are upgrading (starting with Zurich Patch 4): Any previously unconfigured skill, agent, or agentic workflow is turned on automatically (the AI asset was never configured and turned on, then turned off again). Previously configured skills and agentic workflows that were turned on, then off, remain inactive.
- Role configuration required for agentic workflows and AI agents
- Agentic workflows and AI agents included with Now Assist applications require additional security configuration. If you select Users with selected roles for your user access security controls for an agentic workflow or AI agent, you must add the installed roles, or they won't execute. Data access settings must also include these roles. See the documentation for the agentic workflow or AI agent for the specific roles you must add. After the roles are configured, users must have the specified role to invoke the agentic workflow or AI agent.
Activation information
Install Now Assist for HAM by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Additional requirements
The Now Assist for HAM application requires the Hardware Asset Management Pro plus license.