Now Assist for Manufacturing Commercial Operations (MCO) release notes
The ServiceNow® Now Assist for Manufacturing Commercial Operations (MCO) application brings platform AI capabilities to Manufacturing Commercial Operations. Now Assist for MCO is a new application in the Zurich release.
Now Assist for MCO highlights for the Zurich release
- Review changes to Now Assist usage measurement.
- Enable the Recall manager to create corrective actions and charges for the recall campaign using the create recall corrective actions AI agent.
See Now Assist for Manufacturing Commercial Operations for more information.
New in the Zurich release
- Zurich Patch 4
- Execute recall campaigns faster
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Use the create recall corrective actions AI agent to extract the information available in the repair documents. The AI agent identifies and collects all relevant data contained within the repair documents and generates the corrective action and the corresponding charges.
The AI agent sets the asset applicability criteria to determine which corrective actions are applicable to that particular subset of the impacted asset.
Changed in this release
- Zurich Patch 5
- Changes to Now Assist usage measurement
- Starting with Zurich Early Access, Now Assist usage measurement is transitioning from a 365-day look-back model to a 365-day burn-down model, with usage resetting at the contract anniversary date. For more information, refer to KB KB2704710: Now Assist Usage - Overview & New Measurement Logic.
Activation information
Now Assist features are available with activation of Now Assist for MCO (com.sn.mfg.gen.ai) plugin. For more information, see Install Now Assist plugins.