6 signs your IT team needs an AI assist

4. Poor collaboration and conflict

Burnout erodes relationships within IT teams, leading to disputes over task ownership or inefficient escalations. Tribal knowledge may go undocumented, leaving gaps during incident resolution and creating fragile handoffs. If collaborative efforts break down—especially in high-pressure moments—operational success is compromised, slowing resolution times and increasing risks.

5. Physical and mental fatigue

IT workloads often include nighttime alerts, late shifts, and high-pressure deadlines. ISACA's 2025 State of Cybersecurity survey reports that 37% of respondents believe their jobs are significantly more stressful than five years earlier—citing increased cybersecurity complexity, too much work, a lack of training, and poor work-life balance. Maintaining constant vigilance against threats is mentally draining, leaving fatigued staff prone to misconfiguration errors, security gaps, or rushed decisions. Prolonged exhaustion diminishes resilience and concentration, resulting in vulnerabilities that affect systems and your organization’s security posture.

6. Increasing ticket backlogs

Despite overtime efforts, ticket backlogs may rise when skilled teams are consumed by repetitive Tier 1 tasks. High-value work—such as patch verification or vulnerability management—is deprioritized. Teams locked into reactive work cycles struggle to improve processes, limiting their effectiveness and capacity for automation.

Burnout signals inefficiency, systemic risks, and higher costs. Proactive solutions are critical. To combat burnout, align tasks with skill levels and invest in tools that reduce repetitive workloads, enabling your team to focus on long-term initiatives.

To help overcome burnout, invest in autonomous IT, which leverages AI agents orchestrated across the enterprise to mitigate IT issues before they become more serious incidents. Together these agents act as the first line of defense: spotting patterns, intervening early, and adapting before anything becomes a crisis. With agentic AI at its core, autonomous IT minimizes outages and automates manual tasks. This can alleviate burnout by troubleshooting, triaging, and resolving issues such as password resets, freeing IT pros for higher-level, strategic work.

The humans at the heart of your IT function want to be able to focus on work that makes a difference. That’s the promise of autonomous IT.

Learn how autonomous IT can help your organization.