Investigate and Resolve ITSM Incidents

AI Agents

Resolve incidents faster with less effort. ServiceNow AI Agents surface related catalog items, knowledge articles, and past incidents to recommend resolution steps—accelerating resolution, reducing manual work, and increasing successful outcomes.

Streamline Incident Triage

Turn existing knowledge into faster fixes. Automatically analyze catalog items, related knowledge articles, and past incidents to generate resolution plans that accelerate incident resolution.

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