AI AGENTS Resolve Shift Coverage Gaps Resolve coverage gaps with an AI agent that scans availability, matches technicians by skill and provides schedule recommendations instantly — so that managers act from anywhere, not just a desk. Gaps close faster, unnecessary overtime gets cut and shift management stops being a reactive scramble.
Shift gaps get filled in minutes Managers resolve coverage from anywhere and overtime spend drops with smarter last-minute matching. The moment a shift opens, an AI agent scans availability, matches technicians by skill and provides recommendations instantly — no manual search, no phone calls. Managers review and confirm coverage directly from their mobile. Shift gaps close faster. Video CTA Watch Now
Let's put AI to work for your teams Get a custom demo We can help you infuse AI into your most complex use case. Arrange a custom demo with one of our product experts. Calculate the value of AI agents Get a personalised estimate of the business value that you can realise with ServiceNow AI Agents.