Applicant Privacy Statement

Purpose and Scope

This Applicant Privacy Statement (“Applicant Statement”) describes ServiceNow, Inc., including its subsidiaries and affiliates (collectively, "ServiceNow," "we," or "us"), privacy practices that apply to our collection, use, and disclosure of personal information from our applicants (“you” and “your”) for employment, including internship opportunities with ServiceNow via our application portals, websites, or other recruitment channels (collectively, “Application Sites”) and from individuals who we engage with about ServiceNow career opportunities.

For the purposes of this Applicant Statement:

• “Job Applicant” means a current or former applicant for employment or engagement with us.
• “Applicant Data” means the information we process in connection with your application and as part of the outreach, interview and screening process.

How We Obtain Information

As further described below, we collect several types of information from and about you that broadly fall into the following categories: identifiers, professional or employment‑related information, financial account information, commercial information, education information, visual information and internet activity information, among others.

1. Information you provide to us as Applicant Data

We may process information you provide to us where permitted or required by law, or as may be necessary or permitted for the purposes described in this Applicant Statement, including but not limited to:

• Contact information (for example, your name, home and email addresses, telephone number, photo)
• ID, passport, information relating to nationality, citizenship and/or immigration status
• Employment and background information, such as job title, academic and professional qualifications, education
• Compensation information (for example, shares of stock and details about any entitlements to shares of stock awarded)
• Background check, identity verification and drug screening information
• Accommodation requests (g., sincerely held religious belief or disability/medical condition)
• Employment contracts
• Competency assessments, other learning and skills data
• Demographic data (such as information about your race, ethnicity, religion, or sexual orientation) if you provide it to us voluntarily
• Audio recordings, photographs, video recordings, and other similar digital assets (including when you visit us at our office locations)

Information we collect from third parties

We may obtain information about you from other sources, to the extent permitted by applicable law, as may be necessary or permitted to engage with you about ServiceNow career opportunities, in connection with your application and as part of the interview process. For example, we obtain information through your contact with us from third parties such as referees, and from our vendors and other providers, such as employment research firms, competency assessment providers, applicant tracking system providers, candidate relationship management system providers, identity verification and background check or disability/medical accommodation service providers. We may obtain information from websites or public sources ) such as information from public professional networking sites (for example LinkedIn) (subject to such third party’s privacy policies

We may also obtain information as part of corporate transactions.

2. Information we collect as you navigate through the Application Site

As you navigate through our Application Site, we may also collect certain information from you about your visit to our websites using "cookies" and other similar tracking technologies.

For further information, please consult our Cookies Policy.

Children

We do not knowingly collect personal information from anyone under the age of 16. If you are under 16, please do not attempt to fill out our forms or send any personal information about yourself to us. If we learn that we have collected Personal Information from a child under age 16, we will delete that information promptly.

How We Use Information Collected

We may use information that we collect about you for recruitment and human resources management purposes at a global level, as may be permitted by applicable law or as may be necessary or permitted for a role, including but not limited to:

• Carrying out and supporting recruiting, hiring, and human resources functions and activities, including processing and evaluating your application, assessing your eligibility to work and for remote work under applicable law and our policies, making hiring decisions, lawful vetting and background screening (including identity verification) and managing and improving our recruiting and hiring processes
• Carrying out obligations under employment and benefits laws
• Managing workplace safety and health
• Managing physical and system security
• Administering employee participation in benefits, compensation, human resources, and training plans and programs
• Communicating with you about your application
• Informing you of future employment opportunities (unless you tell us you do not want to be contacted for such purposes)
• Complying with legal obligations and internal policies, including those related to export control laws
• Managing and conducting business activities, including allocating company assets and human resources; project management, records management, and compilation of audit trails or other reporting tools; process development and improvement, including training ServiceNow’s artificial intelligence (“AI”) and machine learning (“ML”) models, in accordance with local laws; managing mergers, acquisitions, sales, re‑organizations, or disposals and integration with purchaser
• Managing the online career portal and conducting background and other preemployment checks
• If you are hired, Applicant Information may be used in connection with your employment (for example, to establish an employment record; administer employee participation in benefits and training plans and programs; or conduct onboarding activities, including granting access to internal systems).

In general, we do not require Job Applicants to provide sensitive personal information (such as information about your race, ethnicity, religion, or sexual orientation), but you may provide such information voluntarily at your discretion. If you agree to provide this information, it will be used only for the purposes of providing a suitable working environment for you (for example, if you require disability accommodation) and will not be a factor in the hiring or selection process.

We ask for information about your citizenship/nationality, and for certain roles (e.g. United States federal facing roles) or regions, however, we may ask for health‑related information or sincerely held religious beliefs (e.g., ‑accommodation request) to confirm that we are in compliance with our legal obligations‑. This information will be viewable in the hiring process as it is required for determining eligibility for a specific role.

In some countries and for some roles, we may need to conduct criminal background and drug screening checks, but only where this is required or permitted by applicable laws. If this is the case, any information we process in this regard will be treated in strictest confidence and used only for the purpose of assessing your eligibility for employment or specific job duties with us.

How We Share Information Collected

We may disclose personal information contained in Applicant Data to the following categories of recipients:

• Subsidiaries and affiliates (including those located outside of the European Union and Switzerland) as required for purposes described in this Applicant Statement.
• Service providers that perform services on our behalf, including for the uses described above. We only authorize our service providers to use or disclose Applicant Data as necessary to perform services on our behalf and only in accordance with our instructions, or to comply with legal requirements. We also require our service providers to appropriately safeguard the privacy and security of Applicant Data. For example, some information may be disclosed to:

• companies who provide us with services related to confirming your eligibility to work under the law and under our policies;
• companies who provide us with applicant tracking, candidate relationship management and competency assessment platforms and systems;
• companies who perform background check and identity verification on ServiceNow’s behalf;
• companies who provide communications infrastructure (including for data storage purposes) and/or provide security services, business continuity services;
• third parties who assist in the coordination and provision of relocation services;
• auditors, advisors, legal representatives and similar agents in connection with the advisory services they provide to us;
• third parties that provide systems and/or services to host and/or improve our operations, including the internal use of AI features.

• third parties providing support where permitted for ServiceNow’s purposes as described in this Applicant Statement.

• A potential buyer(and its agents and advisors) in connection with any proposed merger, acquisition, or any form of sale or transfer of some or all of our assets (including in the event of a reorganization, dissolution or liquidation), in which case Applicant Data held by us will be among the assets transferred to the buyer or acquirer. Should a sale, merger or acquisition occur, we will use reasonable efforts to direct the transferee to use the Applicant Data in a manner consistent with this Applicant Statement.
• Any competent law enforcement body, regulatory, government agency, court or other third party to: (i) comply with any court order, a request from any competent law enforcement agency, or any other legal obligation; (ii) enforce or apply our Website Terms of Use or terms of any other agreement; and (iii) protect the rights, property, or safety of ServiceNow or others, or other legal obligation.
• Any other person at your direction or with your consentto the disclosure.

We may also disclose aggregated or de‑identified information, which cannot reasonably be used to identify you. ServiceNow processes, maintains and uses this information only in a de‑identified fashion and will not attempt to re‑identify such information except as permitted by applicable law. 

We do not sell, rent or trade personal information with third parties for their promotional purposes.

Legal Basis for Processing

Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.

We will normally process personal information as data controller where the processing is in our legitimate interests (such as assessing your suitability for a specific role at ServiceNow) and not overridden by your data protection interests or fundamental rights and freedoms, where this is required for the performance of contract (such as your employment contract), to comply with applicable laws (such as health and safety, tax, or other laws) or where we have your consent to do so. Where we collect special categories of personal information from you, we will do so normally only with your explicit consent or where we have an obligation under applicable law (e.g., employment law) to process such information. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided below.

International Transfers

We may store and process data covered by this Applicant Statement in (i) any country where we have facilities; and (ii) any country in which we engage service providers, when delegation or storage is necessary. A list of ServiceNow’s global offices is available here.

If you are a visitor from the European Economic Area ("EEA"), we will protect your personal information when it is transferred outside of the EEA by:

• processing it in a territory which the European Commission has determined provides an adequate level of protection for personal information; or
• otherwise implementing appropriate safeguards to protect your personal information, including through the use of Standard Contractual Clauses or another lawful transfer mechanism approved by the European Commission.

If you require further information about our international transfers of personal information, please contact us using the contact details provided further below.

Security and Confidentiality

We maintain appropriate technical and organizational measures to protect Applicant Data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, and access. Our employees with access to Applicant Data are required to keep that information confidential and secure.

Communication

By submitting a form on our Application Sites, you are agreeing to being contacted by ServiceNow in relation to your application and the recruitment process. We may contact you via email, phone call, or instant messaging (including SMS).

If you wish to withdraw your consent to receiving communication from us at any time, you may send us an email at privacy@servicenow.com or use the contact details under the “Contact Information” heading below.

Retention

Unless a longer retention period is required by law, we retain Applicant Data where we have an ongoing legitimate business need to do so or as long as such data is needed to fulfill the purposes outlined in this Applicant Statement. Additionally, we may also retain Applicant Data to consider you for other job opportunities where such retention is permitted by law, unless you do not permit us to retain your Applicant Data for such purposes.

We may delete Applicant Data at any time as permitted or required by law. When we have no legal obligation or ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

Your Privacy Rights

Depending on where you reside, you may have certain rights under applicable privacy laws regarding your Applicant Data. Certain information may be exempt from such requests pursuant to applicable privacy laws. If you wish to exercise your privacy rights, please follow the following instructions:

• If you wish to access, correct, update, or requestdeletion of the personal information we collect, process or share, and are not able to do so within the application tool we use, you can send an email to privacy@servicenow.com. You may also contact your recruiter or human resources representative.
• Depending on where you live, you may have specific privacy rights under applicable law including the right to object to the processingof your personal information, or to ask us to restrict or cease processing, or to complain, or to request portability of your personal information, in accordance with applicable data protection laws. You may send us an e‑mail at privacy@servicenow.com or using the contact details under the “Contact Information” heading below.
• In addition, if we process your Applicant Data with your consent, you can contact us to withdraw your consentat any time.
• You have the right to complain to a data protection authorityif you are unhappy about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Economic Area, Switzerland, and certain non‑European countries (including the US and Canada) are available here.
• You have the right not to be discriminated against for exercising these rights.
• If you are an authorized agent wishing to exercise rights on behalf of a data subject, please contact us using the information in the “Contact Information” section below and provide us with a copy of the subject's written authorization designating you as their agent. We may notify the data subject and require them to independently verify their identity before fulfilling the authorized agent’s request.

We will respond to such requests in accordance with the requirements of applicable data protection laws. Please note that in order to fulfil your request, we may need you to provide certain information to verify your identity.

Additional Information for California Residents

If you are a resident of the State of California, which has enacted the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (as amended, the CCPA), this section applies to you in addition to the information set out in this Applicant Statement generally.

How We Collect or Generate, Use, and Disclose Personal Information

In addition to the chart below:

For information about the personal information we collect and the sources of the personal information we collect, please see the “How We Obtain Information” section above.

For information about the business and commercial purposes for which we use such personal information, please see the “How We Use Information Collected” section above.

For information on how disclose personal information, please see the “How We Share Information Collected” section above.

For information on our data retention practices, please see the section “Data Retention” above.

In addition, ServiceNow may disclose your personal information to our subsidiaries and affiliates, our service providers, and certain other third parties, as follows. These disclosures are made only for ServiceNow’s operational purposes, for our subsidiaries’ or affiliates’ operational purposes, for our service providers’ operational purposes, a business purpose permitted by the CCPA, or as otherwise permitted by law.

Sensitive Personal Information. We will not collect or use sensitive personal information about you in connection for any purpose other than a business purpose permitted by the CCPA – see

We Do Not ‘Share’ or ‘Sell’ Personal Information of Applicants. ServiceNow does not ‘sell’, ‘share’, or use for purposes of targeted advertising personal information that we collect in connection with this Applicant Statement. For personal information that we collect from you through other channels, including our websites or events, we may disclose your personal information to certain third parties in way that could be considered a ‘sale’ or ‘share’ of your personal information. This is separately covered by our Website and Events Privacy Statement.

Persons under 18 years old. We do not collect personal information from any persons under the age of 18 years in connection with applications for employment.

Your Privacy Rights

If you are a resident of California, you have the following rights under the CCPA:

• You have the right to know what personal information we have collected about you and to get access to that personal information. You can exercise that right by visiting our “Your Privacy Choices” link, calling our toll‑free number at 1 858 345 1444, or by contacting us at privacy@servicenow.com.
• You have the right to correct inaccurate personal information that we have collected about you. You can exercise that right by visiting our “Your Privacy Choices” link, calling our toll‑free number at 1 858 345 1444, or by contacting us at privacy@servicenow.com.
• You have the right to request that we deletion or portability of the personal information that we have collected about you. You can exercise that right by visiting our “Your Privacy Choices” link, calling our toll‑free number at 1 858 345 1444, or by contacting us at privacy@servicenow.com.
• You have the right to appeal if we deny your request to exercise your rights of access, correction, deletion, or portability. You can exercise that right by contacting us at privacy@servicenow.com. If you have concerns about the outcome of an appeal, you have the right to contact the Office of the Attorney General for the State of California.
• You have the right not to be discriminated against for exercising your rights under the CCPA. We will not discriminate against you for exercising your rights under the CCPA.

When you exercise these rights, we may ask you to authenticate into our applicant systems or for additional information as is reasonably necessary to complete your request or verify your identity, as required or permitted by applicable law. You have the right to use an authorized agent to exercise these rights. We may request evidence that have provided such agent with authority to submit requests on your behalf and ask that you verify the agent’s identity directly with us. If you are an authorized agent seeking to make a request, please contact us at privacy@servicenow.com.

Changes to Our Applicant Statement

We reserve the right to update or change this Applicant Statement from time to time. If we make material changes to this Applicant Statement, we may notify data subjects through an appropriate online notice or other means (which may include, if we have your contact details, notification by e‑mail). We ask that you review the Privacy Statement periodically to stay informed about any updates or changes that we may have made. 

Contact Information

To ask questions or comment about this Applicant Statement and our privacy practices or if you need to update, change or remove your information or exercise any other rights, then you can contact us as follows:

Data subjects who are located outside of the European Economic Area can contact us at: 

ServiceNow, Inc.
Attn: Privacy
2225 Lawson Lane
Santa Clara, CA 95054

Email: privacy@servicenow.com.

For data subjects located in the European Economic Area may contact us at:

ServiceNow Ireland Limited
Attn: Privacy
60 Dawson Street,
Dublin
Ireland

Email: privacy@servicenow.com.

Our main establishment in the European Union for GDPR purposes in Ireland (controller: ServiceNow Ireland Limited), and our lead supervisory authority is the Irish Data Protection Commission ("DPC")

For more information on ServiceNow’s general privacy practices, please see ServiceNow’s Privacy Statement at https://www.servicenow.com/privacy‑statement.html