Privacy Privacy by design See how our customers take control of their data with visibility into when, where and how data is accessed. 
Alt
“Whether it is personal data of employees, users or customers, confidential enterprise information, financial records or research data, at ServiceNow we take data privacy and the protection of that data seriously. We know the trust our customers place in us in our role processing their data, but we also strive to provide customers flexibility in terms of the direct control of that data." Mark Cockerill VP Legal, ServiceNow
Privacy is paramount to our organisation
Transparency
Transparency We continue to earn the trust of our customers through transparency by adhering to a concrete set of trust principles that guide our approach to security and privacy. 
Customers control their data
Customers control their data We give customers visibility into when and how data is used, including tools and features designed to maintain access without jeopardising compliance. 
Data protection
Data Protection Data collection is an organic process. As policies and terms evolve, we prioritise transparency and the communication of updated data processing and security terms.
Data collection and use
Data collection and use We are committed to transparency and compliance with regulations such as GDPR and privacy best practices. We never sell customer data to third parties or use it for ads. See How
Privacy is paramount to our organisation
Data security and privacy Prioritising the privacy of our customers means protecting the data that they entrust to us. Our Now Platform® supports critical security capabilities. GDPR Achieve GDPR through configurable privacy and compliance features. Find Out More Responsible Disclosure In the unlikely event that you find a flaw in our systems, we appreciate your help in disclosing it in a responsible manner. Submit a Report
Resources White Papers Complying with the General Data Protection Regulation (GDPR) Web pages Risk Management Governance, Risk, and Compliance (GRC) FAQ International Data Transfers FAQ Privacy FAQ Blogs Why ServiceNow is Investing in Our European Customers Privacy Management: How to Proactively Manage Risk and Sustain Compliance Other Documents ServiceNow Sub-Processors Data Privacy Framework Policy
Explore More ServiceNow helps customers to defend against security threats, protect their data and comply with evolving global mandates.
 Learn How Security Compliance Now Platform