Delivering on the promise of technology and human ingenuity
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Single source of truth
Incidents handled 10x faster
Supports the introduction of new capabilities
The connective tissue of IT operations
Accenture is constantly striving to utilise new technology to deliver the best possible outcomes for its clients. Where many people believe that AI and machines will replace humans, Accenture believes that nothing could be further from the truth. Applied properly, the intersection of human ingenuity and technology is 1+1=3. Accenture’s job is to carve a path and show the world what is possible in this space.
Internally, Accenture relies on ServiceNow as a key component of its architecture as it continues to transform itself and its customers’ organisations. Essentially, ServiceNow is the platform on which Accenture runs all its other platforms: the connective tissue which keeps its multiple departments connected.
ServiceNow as a core part of our architecture helps us to introduce new capabilities and helps our clients to transform.Penelope PrettSenior Managing Director
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Products
IT Service Management
Customer Details
Customer
Accenture
Headquarters
Worldwide
Industry
Professional Services
Employees
738,000
IT Service Management
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