Delivering on the promise of technology and human ingenuity Watch More
Single source of truth Incidents handled 10x faster Supports the introduction of new capabilities

The connective tissue of IT operations

Accenture is constantly striving to utilise new technology to deliver the best possible outcomes for its clients. Where many people believe that AI and machines will replace humans, Accenture believes that nothing could be further from the truth. Applied properly, the intersection of human ingenuity and technology is 1+1=3. Accenture’s job is to carve a path and show the world what is possible in this space.

Internally, Accenture relies on ServiceNow as a key component of its architecture as it continues to transform itself and its customers’ organisations. Essentially, ServiceNow is the platform on which Accenture runs all its other platforms: the connective tissue which keeps its multiple departments connected. 

ServiceNow as a core part of our architecture helps us to introduce new capabilities and helps our clients to transform. Penelope Prett Senior Managing Director
 
Share this story Products IT Service Management Customer Details Customer Accenture Headquarters Worldwide Industry Professional Services Employees 738,000
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