EXECUTIVE CIRCLE Enterprise AI Maturity Index 2025 AI maturity scores are dropping. Yours doesn't have to. Learn how AI leaders are getting ahead in our latest report. Learn More
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Latest inspiring insights See More ARTICLE Dorit Zilbershot discusses how to unlock productivity with AI Agents Our VP of Platform and AI Innovation discusses maximizing AI Agents' potential while avoiding complexity. Read More REPORT An AI value framework: How we measure impact in our own business A deep dive into ServiceNow’s value metrics for AI and agentic workflows, end users, employers and leaders. Read More ARTICLE A platform to transform customer service – rethinking the CRM space As a new leader in Gartner’s CRM Magic Quadrant emerges, how will AI agents reshape customer experiences? Read More  Report AI: The answer to closing the growing service gap APAC research reveals a growing gap between customer expectations and service experience —shining a light on the crucial importance of leveraging AI before it’s too late. Learn More ARTICLE Sliding doors moments: The state of service in Singapore Customer experience needs more than just a good first impression. We discuss what's most in need of fixing behind the scenes. Learn More ARTICLE AI’s human factor ServiceNow’s Sumeet Mathur explains why every role matters when applying AI Learn More GUIDE Generative Artificial Intelligence-led industry transformation The Economist predicts Asia Pacific organisations will triple GenAI spending in 2024. See how leaders are using it most effectively in our report. Download Report ARTICLE From Cloners to Explorers  Singapore’s future depends on its leaders embracing innovation that leads to differentiation. 
 Read More  GUIDE  Team success in the age of AI  Artificial Intelligence (AI) is transforming the jobs and skills Australia needs. Already, we interact with AI more than over 100 times a day on average. 
 Download Report  ARTICLE Playing the Long Game Indian sporting legend shares leadership lessons for business professionals 
 Read More  GUIDE Navigating Macro Uncertainty: APAC This report explores how APAC organisations tackle uncertainty and its impacts on operations, investments, and priorities. We delve into digital transformation stages, examining the influence on macro impacts and strategic responses.
 Download Report ARTICLE AI and Automation: New Job Opps. For Australia’s Economy As the Australian workforce adapts to increased AI and automation, individuals must develop new skills. 
 Read More  ARTICLE Singapore’s skills shortage—all in the mind? The secret to closing the skills gap in Singapore could be an attitudinal shift toward productivity and personal growth, says ServiceNow Asia HR Director Michael Tan. 
 Read More  ARTICLE India’s AI opportunity: A test of skills According to The Indian Express, AI could usher in a $500 billion wave of growth, igniting India’s economy and spiking job growth—but only if talent transformation is prioritised throughout our industries. 
 Read More  ARTICLE 4 ways Australians can use AI to protect data Before you finish this blog post, an Australian individual or organisation will have reported a cybercrime.
 Read More ARTICLE How risk becomes reward Asia’s banks see risk management as the common denominator for linking historically siloed operations. What will help their strategy pay off?
 Read More GUIDE Digital is the business strategy In the face of unmitigated complexity, leaders are replacing digital-led initiatives with the fundamentals of business strategy. 
 Download Report ARTICLE Organisations need responsible AI With AI pervasive across work and life, building trust in its use is a business imperative. 
 Read More  ARTICLE Creating value from disruption Learn how to turn disruptive innovations and headline acquisitions into real-world value in this quick read from Sumeet Mathur, VP at ServiceNow. 
 Read More  ARTICLE Teaching skills for the jobs of tomorrow Talent shortages and tech-induced disruption put a spotlight on skills gaps and future-proofing careers. 
 Read More GUIDE Attention HR leaders, the workforce is changing Efforts to digitally transform HR will fail without a deep understanding of a business’s most valuable asset–the people. 
 Read More GUIDE High turbulence, low visibility in Singapore New research warns of increased risk exposure for the city-state’s businesses. 
 Read More ARTICLE The ‘Wild West’ era of AI is over Artificial intelligence promises to transform work and life in Australia, if it’s deployed with careful planning and safeguards. 
 Read More ARTICLE Sustaining Malaysia’s digital adoption The turning point for Malaysia’s digital transformation may come sooner than many expect. 
 Read More ARTICLE Building a learning democracy See how leading with a more inclusive approach to skills and technology can help transform India’s economy.
 Read More ARTICLE APAC’s AI growth spurt Why hands-on leadership in tech and talent matters more than ever Learn More ARTICLE AI maturity in APAC is growing with gaps Enterprises will need strong leadership to tackle risks from skills shortages and “solutions sprawl”, according to ServiceNow’s Enterprise AI Maturity Index. Learn More
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EVENT SUMMARY Five ways to unbreak Australia’s customer experience Invest in culture and trust before it's too late, urges former NSW Minister for Customer Service Read More  EVENT SUMMARY World Forum Executive Circle key insights Sensing change and serving people's needs matter more than ever, say industry leaders at World Forum Melbourne Read More  EVENT SUMMARY Scaling India’s AI maturity curve 4 key takeaways from Executive Circle Mumbai 2024 Read More  EVENT SUMMARY Getting performance on track Three lessons on accelerating business and career transformation from our F1 Singapore GP forum. Read More  ARTICLE EXECUTIVE CIRCLE Mumbai 2023 Demystifying AI and shaping new digital strategies for the world. Learn to blaze new trails from these top Indian executives.
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