NEXT EXPERIENCE Workspaces Deliver personalised experiences that engage teams and supercharge productivity with the new collaborative workspaces on Next Experience. Watch Video
Workspaces Upgrade Now Benefits Technology Excellence Customer Experience Operational Excellence Employee Experience Hyperautomation and Low Code
Empower teams with targeted, purpose-built tools and information on a single, configurable workspace. Adapt, scale and simplify with Next Experience.
Benefits of workspaces Solve issues faster with everything you need in one place. Increase productivity Simplify how your teams work using context-driven information and resources. Deliver engaging experiences Surface insights and deliver intuitive information based on historical data and context. Work smart, work fast Create and configure engaging experiences to boost your teams' efficiency. Build quickly
Technology excellence Give your technology teams what they need to deliver resilient, agile technology experiences all in one place.
Service Operations Workspace Help IT services and operations teams resolve incidents with visibility into issues and outages. Cloud Operations Workspace View and manage current and historical multicloud discovery jobs, resources, errors and trends. Hardware Asset Workspace Improve asset lifecycle management with an intuitive UI for critical HAM tasks. CMDB Workspace Explore and interact with the CMDB without having to go to multiple tables, views and dashboards. Enterprise Asset Manager Workspace Empower enterprise architects to meet business needs while reducing technology portfolio cost and risk. Security Analyst Workspace As part of the Security Incident Response app, use this workspace to manage incidents and workloads. Enterprise Architecture Workspace Manage application portfolios and monitor their performance in one customisable workspace. Cloud Cost Management Workspace Reveal opportunities for savings in cloud optimisation and show progress over time.
CSM Configurable Workspace Manage case resolution processes with end-to-end visibility and contextual guidance. Dispatcher Workspace Visualise, schedule and manage tasks for crews, contractors and individual technicians.
Customer experience Give your teams what they need to create customer loyalty and grow revenue, all in one place.
Supplier Management Workspace Collaborate, get intelligence and manage supplier activities in a single view. Risk Management Workspace View your overall risk posture. Track time-sensitive issues and major losses, and control deficiencies. Compliance Management Workspace View compliance posture. Track issues, exceptions, policy acknowledgements and regulatory changes. Audit Management Workspace Track budgets, resources, observations and issues. Monitor control testing and audit task progress. Strategic Planning Workspace Create and track milestones for projects, demands and epics with improved tools and visibility. Project Workspace Define, track and monitor a project from start to finish in a single location. Procurement Specialist Workspace Source, negotiate and procure goods and services effortlessly. Operational Resilience Workspace Manage business services, importance and impact tolerance, scenario analysis and self-attestation. Business Continuity Management Workspace Improve visibility and efficiency with a single view into impacted assets, people and actions. Accounts Payable Workspace Automate invoicing, manage inquiries and get greater visibility into requests.
Operational excellence Give your ops teams what they need to connect and support changing demands for common services, all in one place.
Employee experience Provide fast access to the resources your teams need, with personalised, configurable experiences.
HR Agent Workspace Enable agents to chat, take calls, work on cases and see relevant information all in one place. Legal Counsel Center Enable legal teams to quickly categorise and prioritise requests.
Hyperautomation and low code

Discover, prioritise and manage automation requests from different sources throughout the entire lifecycle.

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Upgrade now to start the Next Experience With the ServiceNow AI Platform Vancouver release, you can take advantage of workspaces along with our latest innovations. Upgrade Now Explore AI Platform
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