AI search connects employees and customers to the answers they need in a powerful and intelligent search experience. Learn more on ServiceNow AI Platform.
AI Search
Provide personalised, relevant results in a powerful, consumer-grade search experience.  Connect employees and customers to the answers they need.
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Benefits of AI Search Increase deflection rates
Empower users with self-service and personalised, actionable AI-powered answers on demand.
Deliver context-rich information
Provide users with exact answers instead of links by applying semantic search with contextual meaning.
Optimise search results continuously
Improve search success rates with an experience that learns and adjusts with each new query.
Get results anytime, anywhere
Give users a consistent, intuitive search experience across portals, mobile apps and Virtual Agent.
Features of AI Search Read Brief Generative AI
Harness the power of generative AI for intelligent, relevant and concise answers.
Genius results
Elevate high relevancy answers as personalised, actionable result cards.
Question answering
Use generative AI and semantic search to surface precise answers within knowledge articles and FAQs.
Intelligent data discovery
Get fast, actionable insights into data with Natural Language Query (NLQ).
Resources See All Resources Data Sheet ServiceNow® AI Search Solution Brief Establishing a Modern Employee Experience Platform Case Studies How ServiceNow Improves the Employee Experience with AI Mondelēz International Puts Employees First with HR Self-Service Infographic Go from Conversation to Resolution
How to get AI Search

AI Search is available with the ServiceNow AI Platform. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.

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