IT Business Management (ITBM) ITBM is now called Strategic Portfolio Management. Visit New Page Read Blog
IT Business Management Get Pricing Benefits Capabilities Resources Packages
Create greater value from your initiatives and enable change faster across the enterprise. Plan, prioritise and track work aligned to business objectives. Deliver enterprise agility for better business outcomes.
When IT works, business works Manage outcomes to create value
Manage outcomes to create value Gain visibility into portfolio investments and business strategies for better outcomes. Track progress in real time to see exactly how funds are spent and the value of the work being delivered. Maximise Business Value
Adapt planning for uncertainty
Adapt planning for uncertainty Connect your investment plan to your work plan of action for greater agility. Gain visibility into project outcomes, assess related top-level investments, and adapt to make adjustments on an ongoing basis. Manage Project Portfolio
Scale work to deliver faster
Scale work to deliver faster Manage strategic and operational work in one place and reduce bottlenecks to get to market faster. Increase agility by optimising and reallocating resources as priorities shift. Deliver Value Faster
Don’t just take our word for it See how companies like yours use IT Business Management to make work, work better for people. View All Stories Try Value Calculator MANUFACTURING Jabil’s IT uses ServiceNow Project Portfolio Management Jabil powers manufacturing and customer success by efficiently delivering innovative IT projects. Read Story FINANCIAL SERVICES 70% of manual processes automated With ITBM and ITSM, VIVAT gained a competitive edge by optimising operations and reducing time to market. TECHNOLOGY 22% faster time-to-market We use our own products to support our agile transformation and accelerate value. Learn More
Capabilities that scale with your business IT Business Management groups project portfolio management and agile capabilities into scalable packages that can grow with you as your needs change. View Packages PPM Performance Analytics Analyse trends with KPIs, metrics and role-based dashboards for customer service. PPM Demand Management Capture, assess and manage demands from the business in one location. PPM Resource Management See staff availability, allocation and capacities for all work tracked in ServiceNow. PPM Innovation Management Capture new ideas from across your organisation in a single location. PPM Project Portfolio Management Manage your entire project lifecycle across technology and business portfolios. PPM Scenario Planning Simulate and compare multiple investment scenarios to align your portfolio with your business strategy. HYBRID MANAGEMENT Roadmap Planning Master top-down planning to align investments and teams for hybrid project delivery. AGILE MANAGEMENT Scaled Agile Framework (SAFe) Align strategic investments and scale work for optimal value. AGILE MANAGEMENT Agile Development Manage scrum or waterfall development work throughout the lifecycle from a unified backlog of tasks. APPLICATION MANAGEMENT Application Portfolio Management Align your app portfolio to your preferred architecture and drive application rationalisation.
Built on the ServiceNow AI Platform Explore AI Platform See Latest Release Eliminate information silos with one data source for your enterprise. Single data model Keep users informed with an intuitive mobile app and real-time updates to activities associated with their portfolios. Modern mobile experience Build custom integrations or extend out-of-the-box integrations into other PPM, APM or agile solutions. Powerful integration hub
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Transform your business with digital IT workflows. Modernise your operations to optimise productivity, cost, and resilience with a single platform for IT.

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Resources See All Resources View Upcoming Events Analyst Reports Gartner Magic Quadrant for Enterprise Agile Planning IDC MarketScape: Worldwide IT Project and Portfolio Management 2019-2020 The Total Economic Impact™ of ServiceNow IT Business Management Webinars Hybrid Work Management: A New Reality for the Project Management Office (PMO) Now on Now: Measure Value to Deliver Value—Drive Business Outcomes Data Sheets Project Portfolio Management Agile Management Solutions Application Portfolio Management Scenario Planning Ebooks Turbocharge Your Project Management Office Creating Organisational Agility Driving Radical Business Transformation
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Standard Project and Portfolio Management Innovation Management Demand Management Resource Management Roadmap Planning Scenario Planning Mobile Applications1 Performance Analytics Scaled Agile Framework (SAFe) Agile Development2 Application Portfolio Management3
Professional Project and Portfolio Management Innovation Management Demand Management Resource Management Roadmap Planning Scenario Planning Mobile Applications1 Performance Analytics Scaled Agile Framework (SAFe) Agile Development2 Application Portfolio Management3
Licensed Separately Application Portfolio Management3

1 Mobile capabilities vary by package and may include Project Status, Time Card and Agile Development.
2 Available to license separately as part of the Agile Team package.
3 Application Portfolio Management includes 4 custom tables: Financial Modeling for Application TCO, Business Planning Portal, Predictive Intelligence, and Performance Analytics.
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