Collaborative Work Management (CWM)
Empower teams and grow productivity with a unified, intuitive collaboration hub for everyday work. Unify people, planning and artefacts of work, all in a single AI-powered platform.
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CWM Overview
One platform for enterprise automation
Free your teams to plan, manage and collaborate limitlessly on work across the organisation. Automate essential processes and run them from the Now Platform, a single system of action for the enterprise.
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Featured apps and capabilities for Collaborative Work Management
CWM comprises key applications and capabilities that can scale with you as your needs change.
Collaborative Spaces
Create digital areas for cross-functional teams to come together and get work done.
Flexible Task Management
Track work with a customisable task manager that includes Kanban, Gantt and list views.
Collaborative Docs
A shared notebook for real-time collaboration.
Do more with Collaborative Work Management
Combine CWM with other products and apps to create a powerhouse technology platform. Unite on a single platform to deliver a central hub for knowledge workers to plan, manage, visualise and collaborate on work across the organisation.
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Put AI to work for people
Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees' fingertips, letting you translate that intelligence into action.
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Explore further
Dive into overview articles on a variety of topics related to Collaborative Work Management.
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What is generative AI?
What is work management?
What is Agile?
What is a key performance indicator (KPI)?
What is project management?
What is a Kanban?
What is Agile project management?
What is strategic planning?
What is digital transformation?
Benefits
Benefits
Bring teams together in a unified hub with Collaborative Work Management.
Promote innovation
Deliver value fast by enabling teams to customise their boards and automate workflows with no need for admin support.
Connect work, teams and planning
Promote employee engagement by aligning work to goals. Unify work streams by incorporating references to any related work or people across the platform.
Unite your teams
Equip your teams with a platform for efficient collaboration and greater organisation, with fewer tools. Combine with Strategic Portfolio Management (SPM) to align work to strategic goals, roadmaps and projects.
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Platform
Built on the Now Platform
CWM includes AI-powered platform capabilities to help your teams be more productive. Transform your business with a single, unifying platform for the enterprise.
One platform to make work flow
Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward.
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Visual task boards
Transform task management with Kanban-like boards. Track work in a drag-and-drop interface that lets you monitor and update progress any time.
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Workflow automation
Build, monitor and optimise no-code automated workflows. Improve efficiency and save resources with reusable components.
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Workspaces
Deliver experiences that engage teams and supercharge productivity in a single, configurable workspace. Solve issues fast with everything your teams need in one place.
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Security lives at the centre of all we do
Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
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Plans and Packages
What You Get
Collaborative Work Management simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.
Package options
CWM is available as a standalone product or included with our Strategic Portfolio Management product. Choose from one of three CWM packages.
Collaborative Work Management (CWM)
For businesses that need a central hub to plan, visualise and collaborate on work with their teams.
SPM Standard
For businesses driving initiatives with traditional methods that align to strategy and goals. Part of our Strategic Portfolio Management product.
SPM Professional
For businesses seeking to manage initiatives end to end, aligning them with strategy based on Agile or hybrid methods. Part of our Strategic Portfolio Management product.
Key features for Collaborative Work Management
Collaborative Spaces
Create digital areas for cross-functional teams to come together and get work done.
Flexible Task Management
Track work with a customisable task manager that includes Kanban, Gantt and list views.
Collaborative Docs
A shared notebook for real-time collaboration.
Get results quickly
ServiceNow Impact
Increase adoption, optimise platform health and see value faster. Try our AI- and human-powered product.
Support
Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices and more.
Expert services
Get a team of experts to support your implementation, improve your instance health or anything in between.
Training and certification
Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognised ServiceNow certification.
Partners
Add more value with the right ServiceNow partner who has expertise tailored to your business needs.
Community
Connect, share, learn and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.
Product documentation
Learn how to use our products, find answers to your technical questions and explore products by release.
Talk to an expert
Connect with us to put AI to work and discover how your whole team can become more productive with a single platform for collaboration.
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