Conversational AI  Deliver self-service and give customers and employees what they need, instantly, with Virtual Agent.
Conversational AI Contact Us Benefits  Use Cases Customers Products
Unlock enterprise productivity Equip employees and customers with conversational AI that's purpose-built for the ServiceNow AI Platform.
Start quickly Begin designing new experiences right away, with step-by-step guidance. Design for any scenario Visualise, build and test an entire conversation flow with an easy-to-use graphical interface. Add your apps Bring popular business applications to the chatbot experience with out-of-the-box integrations.
Use cases for conversational AI Extend your IT support
Extend your IT support Keep employees productive with solutions to common IT requests, such as password resets, ordering laptops and other catalogue items or adding a user to a distribution list.
Tackle HR requests
Tackle HR requests Help employees navigate human resources tasks such as benefits enquiries, ordering equipment or finding answers in knowledge base articles.
Respond quickly to customers
Respond quickly to customers Give customers instant help for common requests such as checking a case status or updating a profile.
Make it easy to track orders
Make it easy to track orders Equip your customers with a simple way to follow the progress of their purchases, from order processing to delivery.
Simplify admin tasks
Simplify admin tasks Remove the complexity of adding or removing employees from distribution lists.
Deliver anytime, anywhere experiences

Virtual Agent creates a personalised experience across desktop and mobile. With out-of-the-box integrations, you can easily extend Virtual Agent to Slack, Microsoft Teams and other channels.

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When we launched, about 90% of the topics we had enabled were already out of the box; it didn't really require a lot of work on our part to get those built out. Dave Hellman Director of IT Service Management, Levi Strauss & Co.
Explore the possibilities APP Virtual Agent Resolve issues faster with an intelligent chatbot that understands simple, human language. APP AI Search Connect employees and customers to the answers they need in a consumer-grade search experience. APP Now Mobile Find answers, get help and make requests across departments from a single, native mobile app. PLATFORM ServiceNow AI Platform Deliver workflows that connect the enterprise with the platform of platforms for digital business.
Learn what conversational AI can do for you Deliver intelligent solutions that automate resolutions and integrate experiences across IT, HR and customer service. Contact Sales Explore AI Platform
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