Track and manage the end-to-end lifecycle of all your hardware assets, physical and consumable. Streamline day-to-day asset tasks with automation.
Hardware Asset Management (HAM) Govern assets with prescriptive workflows and a native CMDB, from a single data platform. View Demos Get Data Sheet
HAM Overview 
One platform for enterprise automation Track and manage the lifecycle of your hardware assets, both physical and consumable. Simplify with cross-enterprise, streamline tasks, and automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise. 
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Featured apps and capabilities for Hardware Asset Management HAM includes key applications and capabilities that can scale with you as your needs change. Hardware Asset Workspace  Drive asset management productivity in a purpose-built workspace. Hardware Normalization  Standardise asset data by manufacturer name, model name and model number. Asset Lifecycle Automation Speed service delivery with processes and tasks for the entire lifecycle. Asset Reservations    Reserve temporary assets, track fulfilment and predict future demands. Asset Onboarding and Offboarding   Simplify employee onboarding and offboarding processes with automated workflows. Asset Management Executive Dashboard Oversee software, hardware and cloud technology at the executive level. Contract and Renewal Management   Renew hardware and software contracts through guided actions.   Pallets for Inventory Manage palletised assets within inventory stockrooms with aisle and space details. Asset Total Cost of Ownership Maximise asset value with comprehensive cost analysis of asset ownership and management. Mobile Asset Receiving Receive multiple assets against a purchase order using a mobile device. Mobile My Locker Enable end users to request and view assigned assets and open incidents. Asset Inventory Audit Manage assets across locations with simplified mobile inventory processes. Device as a Service (DaaS) Manage asset inventory from sourcing to disposal to support the DaaS lifecycle. Asset Bundles Manage complex groups of assets as a single parent record.    Asset Attestation Validate that serialised assets are still being used by the assigned person.  Load More
Do more with Hardware Asset Management Combine HAM with other products and apps to create a powerhouse technology platform. See and manage assets throughout the hardware lifecycle, optimise technology spend and mitigate risk. Discover Solutions
Explore further Dive into overview articles on a variety of topics related to HAM. Learn About ServiceNow See All Articles What is hardware asset management? What is inventory management? What is IT asset tracking? What's the difference between ServiceNow and Jira?
Benefits
Benefits See and manage assets throughout the hardware lifecycle with Hardware Asset Management.
Simplify with one platform  Govern all your hardware assets enterprise-wide on a single system of action. Use leading-practice workflows to proactively feed the business with critical data. See Case Study
Increase asset visibility Improve visibility with real-time awareness of location, status and condition of assets. Enhance your workflows and improve user experiences and results. Get White Paper
Reduce technology risk and cost Get insights to help minimise waste and strategise for asset refreshes. Align hardware investments to business outcomes and mitigate technology risks. Read Guide
Automate lifecycles Improve efficiencies and simplify every stage of the asset lifecycle with prescriptive workflows and tasks. Normalise hardware to maintain a clean CMDB. Get White Paper 
Platform
Built on the ServiceNow AI Platform Hardware Asset Management includes AI-powered platform capabilities so you can reduce costs while delivering frictionless customer service. Transform your business with a single, unifying platform for the enterprise. 
One platform to make work flow ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward.  Explore AI Platform Watch Video (1:28)
Single data model Align digital products and service delivery to your business strategy. See and manage assets with prescriptive workflows and a native CMDB.  Explore CMDB
Modern mobile experiences Keep users informed and engaged any time, anywhere with intuitive mobile apps. Get answers and get things done across all departments. Find Out How
Workflow automation Build, monitor and optimise highly efficient no-code automated workflows. See Process Automation Designer
Security lives at the centre of all we do Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook
Certified Integrations HAM seamlessly integrates with remote desktop support products, authentication software and productivity tools. See All Integrations Discover and analyse assets in your environment to identify and act on risk with Service Graph Connector for Armis. Discover, track and understand your assets better, through extensive and near real-time endpoint data from BigFix. Automate your IT asset disposition (ITAD) and control the end-of-life process. Automate and simplify the process of importing your asset data from Jamf Pro into your ServiceNow CMDB. Streamline data collection across systems and improve CMDB health for a single source of truth with Service Graph Connector for LogicMonitor. Import SCCM data into CMDB for detailed hardware inventory tracking. Manage the master and transactional data of buying and sourcing in SAP Ariba from your ServiceNow instance. Integrate the massive amount of data from Stratusphere UX into ServiceNow. Manage mobile and computing devices for detailed inventory tracking with Service Graph Connector for VMware Workspace ONE UEM. Use RFID technology to capture asset movement as asset tags are scanned in their physical locations. Optimise the performance and reliability of hardware assets under warranty. Enjoy fully automated EMM/UEM enrolment, logistics and device lifecycle management for mobile devices natively within ServiceNow.
Plans and Packages
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What You Get Hardware Asset Management simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.   Contact Us for Custom Quote
Package Scroll down to see a sample of the apps and capabilities that make up the Hardware Asset Management professional package.  Get Pricing  
Hardware Asset Management Professional For growing businesses that need to create impact with confidence. Hardware Asset Workspace Hardware Normalization Asset Lifecycle Automation   Return Merchandise Authorisation Asset Reservations Asset Onboarding and Offboarding  Asset Management Executive Dashboard Contract and Renewal Management   Pallets for Inventory Asset Total Cost of Ownership Mobile Asset Receiving Mobile My Locker Asset Inventory Audit  Hardware Asset Dashboard Bundled Custom Tables² Asset Bundles    Asset Donation Service Graph Connectors¹
1 Entitlement to Certified Service Graph Connectors (SCCM, Workspace One, Intune and JAMF) come with the HAM Pro Subscription Unit SKU.
2 Bundled custom tables are primarily for the configuration of the packaged applications. Remaining tables can be used for any purpose but must follow the unrestricted user model. 
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 Key features for Hardware Asset Management Hardware Asset Workspace  Drive asset management productivity in a purpose-built workspace.  Hardware Normalization Standardise asset data by manufacturer name, model name and model number.  Asset Lifecycle Automation Speed service delivery with processes and tasks for the entire lifecycle. 
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Resources
Get HAM Infographic Learn how to gain hardware normalisation and automate tasks with industry leading ready-to-go workflows. Read White Paper Discover how to modernise and automate IT asset management across hardware, software and cloud. See Latest Release The ServiceNow AI Platform connects people, functions and systems across your business. Check out the latest apps and capabilities.
Featured resources View All Resources
VIDEO Do You Know Where Your Devices Are? Watch Video (1:45)
Ebooks The Gorilla Guide to Achieving IT Asset Management Success Data Sheets Hardware Asset Inventory Management Asset Reservations and Loaner Asset Requests 
Look who's winning with ServiceNow See how other companies govern assets from a single data platform. View All Stories Wipro automates assets lifecycle to save time and costs.
 Find Out How Accenture gains automation and asset visibility across the enterprise. See Story ServiceNow IT automates lifecycle processes to save time and reduce costs. See Case Study
Talk to an expert Connect with us to discover how ServiceNow can help you transform your business with modern digital workflows. 
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