Work faster and easier – from anywhere. ServiceNow Mobile Agent makes it easy for agents to triage, address and resolve requests on the go.
Mobile Agent Untether your service and support agents and make it easy for them to work from anywhere with purpose-built mobile workflows. Read Data Sheet
Mobile Agent Try Mobile App Benefits Features Resources How to buy Related Apps
Benefits of Mobile Agent Simplify work Take advantage of native mobile capabilities to get work done more easily. Increase productivity Work from anywhere—even when you’re not connected to the internet. Maximise efficiency Speed up deployment with out-of-the-box workflows for ServiceNow® apps. Manage team performance Keep KPIs at your fingertips with real-time mobile dashboards.
Features of Mobile Agent Incident oversight View or update incident details and notes then take any action needed with a few taps. Team-wide visibility See real-time status updates for tasks and manage your team’s work assignments. Native integrations Use your mobile device’s camera, GPS, Bluetooth and voice assistant to simplify your work. Offline support Access knowledge articles and update records from anywhere, even without internet access.
Additional features Analytics Track and promote mobile app adoption across the enterprise with user behaviour insights. Dynamic landing pages Customise and arrange mobile views to tailor the experience for your agents. Security and distribution Employ MDM and MAM vendors while staying in compliance with all security and government requirements. Approvals and actions Respond to requests quickly in your consolidated queue with dynamic prompts.
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Mobile Agent is available with the ServiceNow AI Platform. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.

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