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Process Optimisation

Maximise process performance. Uncover hidden inefficiencies using in-platform process mining.

Benefits of Process Optimization

Uncover process inefficiencies

Get deep insight into processes to understand the root cause of how and why issues occur.

Enhance process performance

View and analyse team performance across your organisation and improve workgroup results.

Eliminate redundancies

Streamline work by uncovering and removing redundant tasks and bottlenecks in business processes.

Improve continuously

Drive service excellence with an easy visual map for mining real-time process performance.

Features of Process Optimization

Streamline business process flows via process mining

Business process flows

Uncover hidden inefficiencies with the push of a button using process data.

Visualize IT, customer service, & HR process workflows

Process map and comparison

See a visual representation of process flows to identify bottlenecks and make improvements quickly.

Automated root cause analysis helps diagnose bottlenecks

Root cause analysis

Optimise processes fast with AI-powered analysis to detect undesired process behaviour.

Autodetect non-conformant activities and their impact

Conformance check

Establish greater regulatory compliance by proactively identifying process deviations and anomalies.

Additional Features

Cluster analysis

Use machine learning to find and fix inefficiencies faster, and understand underlying patterns.

Linked process analysis

Discover and map related processes for a complete view of how they connect to and impact on each other.

Easy collaboration

Share process maps across teams to collaborate on process improvements and increase efficiency.

Embedded process analysis

Right click to analyse process and issues directly and simply from any filtered list of records.

Performance Analytics integration

Track realised business value. Link Performance Analytics KPIs to continual improvement initiatives.

Workforce Optimization integration

Increase process visibility at the team level with Workforce Optimization integration.

Ongoing optimisation

Integrate with Continual Improvement Management to refine processes and track their business value.

Process Optimization is available with the Now Platform

How to get Process Optimization

Process Optimization is available with the Now Platform®. Deliver workflows that connect people, functions and systems with the platform of platforms for digital business.

You might also be interested in…

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

Performance Analytics

Anticipate trends, prioritise resources, and continuously improve with real-time analytics.

Continual Improvement Management

Initiate and track improvements across the enterprise by aligning people, processes and data.

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.