Sourcing and Procurement Operations Create a single engagement layer across systems to make indirect procurement easier. Orchestrate teams and end-to-end processes efficiently. Use AI to eliminate manual work, improve employee experience and speed business processes. Watch Demo Read Brief
Sourcing and Procurement Operations Overview 
One platform for enterprise automation Align work with procurement priorities, boost productivity and seamlessly integrate technologies into a lifecycle management model. Automate essential processes and run them from the ServiceNow AI Platform, a single system of action for the enterprise. Get Ebook  Explore AI Platform
Featured apps and capabilities for Sourcing and Procurement Operations Sourcing and Procurement Operations comprises key applications and capabilities that can scale with you as your needs change. Procurement Case Management Resolve common requests with a virtual agent and a searchable knowledge base. ShoppingHub Make it easy for employees to buy the goods and services they need. Employee Center Provide a single, unified portal for service delivery across the enterprise. Knowledge Management Improve business efficiency with easy knowledge sharing and collaboration. Now Mobile Find answers, get help and make requests across departments from a single, native mobile app. Reporting Create on-demand reports using a single data model for instant, up-to-date insights.
Do more with Sourcing and Procurement Operations Combine Sourcing and Procurement Operations with other products and apps to create a powerhouse technology platform. Automate what is manual, replace what is ineffective, and simplify finance and supply chain work. Discover Solutions
Put AI to work for people Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees' fingertips, letting you translate that intelligence into action. Explore AI
"With ServiceNow, we've cut procurement cycle times by more than 50% in just eight weeks, and we have complete control of our corporate spend." Reunan Varene Director of Source to Pay, Dropbox See Story See All Case Studies
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Benefits
Benefits Connect purchasing processes and streamline procurement to build efficiencies with Sourcing and Procurement Operations.
Boost employee efficiency Free up procurement specialists for high-value tasks with intelligent automation. Accelerate processes by connecting and orchestrating stakeholders, data and systems within centralised workflows. Get Ebook
Deliver great experiences Increase employee engagement with user-friendly, omnichannel experiences. Integrate suppliers into the value chain to enhance collaboration and provide connected, interactive experiences. Get Report
Gain end-to-end visibility Obtain insight into procurement processes with SLAs for managers and status reports for employees. Enable continuous improvement with real-time KPI benchmarking. Read Ebook
Platform
Built on the ServiceNow AI Platform Sourcing and Procurement Operations includes AI-powered platform capabilities so you can simplify procurement services delivery and improve employee engagement and productivity. Transform your business with a single, unifying platform for the enterprise.
One platform to make work flow ServiceNow AI Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward. Explore AI Platform Watch Video (1:28)
Knowledge management Deliver self-service and empower agents with centralised information. Boost agent productivity with contextual knowledge, powered by AI. Get Details
Reports and dashboards Take action easily with the latest data at your fingertips. Get instant insight and visualise data quickly using pre-defined reports and dashboards customised for each workflow. View Reporting Get Infographic
Modern mobile experiences Keep users informed and engaged any time, anywhere with intuitive mobile apps. Make it easy to find answers, get help and submit requests. Explore Now Mobile
Security lives at the centre of all we do Data security is critical to your business. The ServiceNow AI Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook
Plans and Packages
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What You Get Sourcing and Procurement Operations simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a pricing plan that works for you. Contact Us for Custom Quote
Key features for Sourcing and Procurement Operations Procurement Case Management Resolve common requests with a virtual agent and a searchable knowledge base. ShoppingHub Make it easy for employees to buy the goods and services they need. Employee Center Provide a single, unified portal for service delivery across the enterprise.
Get results quickly ServiceNow Impact Increase adoption, optimise platform health and see value faster. Try our AI- and human-powered product. Support Find support wherever you are. Search our exhaustive knowledge database for solutions to common issues, best practices and more.   Expert services Get a team of experts to support your implementation, improve your instance health or anything in between.   Training and certification Turn knowledge into measurable outcomes when you train with us. Boost your career with a globally recognised ServiceNow certification.   Partners Add more value with the right ServiceNow partner who has expertise tailored to your business needs. Community Connect, share, learn and collaborate with over 600,000 like-minded individuals in the ServiceNow user community.   Product documentation Learn how to use our products, find answers to your technical questions and explore products by release.  
Talk to an expert Connect with us to put AI to work and discover how you can streamline procurement and connect purchasing processes to enhance efficiency. Contact Us