Use ServiceNow Service Mapping to gain visibility into the IT infrastructure that makes up your business services.
Service Mapping Drive service-aware operations and get visibility into the relationships between your applications, IT components and cloud services. View Data Sheet
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Benefits of Service Mapping Gain control with service-aware operations Make informed decisions quickly, diagnosing problems and prioritising them based on business impact. Reach time to value quickly Shorten the mapping process and improve accuracy with out-of-the-box options. Deliver on your multicloud strategy Map services across dynamic cloud-based providers with a high degree of accuracy. Preserve existing investments Use the discovery data and mechanisms you already have to enhance service maps.
Features of Service Mapping AI automated flexibility Generate service maps with machine learning using tag-based, top-down and traffic-based methods. Multicloud support Get out-of-the-box discovery and mapping support for a wide variety of popular cloud platforms. High accuracy Rely on service maps that update automatically any time a change is detected. CMDB integration Create a service-aware single system of action through integration with the ServiceNow® CMDB.
Resources See All Resources Data Sheets Service Mapping Configuration Management Database (CMDB) Agent Client Collector ITOM Visibility Case Studies Deloitte Achieves New Levels of Productivity and Client Services Through Global Standardisation Ebooks Get Better Visibility into Business-Critical Services and the Systems that Power Them White Papers Service Mapping: How to Add Application Context to Your Infrastructure
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Service Mapping is available with IT Operations Management. Predict issues, prevent impact and automate resolution with AIOps.

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You might also be interested in… Discovery Get a holistic view of your operations footprint across on-premises data centres and cloud. Configuration Management Database (CMDB) Power your applications and reporting with a single common data structure.
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