Run global business services on a single platform
Build a strong digital foundation for process standardisation and automation while streamlining operations.
Global Business Services
Connect processes
Support end‑to‑end process automation with cross‑departmental workflows. Streamline integrations to back‑end systems of record across the technology ecosystem.
Unify the service experience
Create a consistent experience for employees throughout the enterprise. Provide browsing and search capabilities that reach across distributed knowledge bases and catalogues.
Gain insight across cases
Deliver operational dashboards to show efficiencies, with trend analysis to spot bottlenecks and drive improvements.
Aim for continual improvement
Build agility for processes and experiences with low‑code workflow editors and experience builders that span portals, mobile and virtual agents.
You’re in good company
See how organisations like yours are turning to ServiceNow to solve their business challenges.
Technology
Siemens GBS enriches employee experience
Siemens GBS enriches employee experience with intuitive, connected workflows.
Technology
Dropbox cuts its procurement cycle by 50% and counting
Dropbox redesigns their entire source to pay approach and creates an automated end-to-end system.
Consumer Goods
Seamless order management improves service at Kraft Heinz
Kraft Heinz consolidates order management providing accurate, real-time order information.
Consumer Goods
Grupo Bimbo brings digital transformation to production and more
Grupo Bimbo establishes digital workflows transforming production, quality and more.
Featured products
Achieve strategic business goals and make work better for everyone with offerings from the ServiceNow portfolio.
The power of the
Now Platform®
Streamline operations with a strong digital foundation built on the Now Platform. Featured resources
EBOOK
Unlocking enterprise value
Discover the impact of enterprise service management (ESM).
GUIDE
GBS insights and resources
Find guidance on methods to successfully drive efficiencies through GBS.