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Meet the Autonomous Workforce

The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end.

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One platform, ready for anything

AI, data and workflows—working together on one platform. Only ServiceNow makes it this simple at scale.

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AI

Put AI to work across your business with our single, intelligent platform.
Data

Power all your workflows, AI and analytics with real-time access to data from any source.
Workflows

Automate workflows to lower costs and raise productivity.
ServiceNow Otto

Explore the AI assistant for work. You ask. Work gets done.
RaptorDB

Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.
Process Mining

See how workflows and AI agents actually execute and improve them right where they run.
AI Agents

AI Agents Take action with autonomous AI agents that work for you.
ServiceNow AI Control Tower

Connect strategy, governance, management and performance for all your AI across the enterprise.
Security

Protect sensitive data and increase security, privacy and compliance across the enterprise.
App Engine

Build apps that automate manual work and modernize legacy processes.
ServiceNow Store

Do more with the ServiceNow AI Platform. Find hundreds of certified, ready-to-use applications.
Responsible AI

Rely on ServiceNow for AI that's human-centred, inclusive, transparent and accountable.

Demo Library

Watch and learn. Our product and solutions experts offer demo options for everyone, at every skill level.

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Featured demos

Provide better experiences

Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)
Resolve issues faster

Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)
Create and automate workflows

See how to simplify the way workflows are built and custom code is developed. (4:30)

Solutions

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Enterprise Architecture

Build a bridge between business processes and IT architecture.
Service Operations Workspace

Predict, prevent and resolve incidents proactively from a single workspace.
Cloud Governance Suite

Automate cloud governance for better compliance, security and costs.
Operational Technology Management

Protect your OT environment and improve uptime.
IT Asset Management

Control costs and minimise risks across the IT asset lifecycle.
IT Operations Management

Deliver proactive digital operations with AIOps.
IT Service Management

Transform service management to boost productivity and maximise ROI.
ServiceNow Cloud Observability

Gain insights to detect and respond to changes in cloud-native apps.
Strategic Portfolio Management

Gain insights to move from strategy to business outcomes.
Digital End-user Experience

Improve your employees' endpoint technology experience.

CRM

Deliver a seamless, personalised end-to-end customer experience.

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Customer Service Management

Empower self-service, boost agent productivity and speed up resolution.
Field Service Management

Optimise scheduling, empower technicians and reduce unneeded visits.
Sales and Order Management

Accelerate the lead-to-cash cycle and boost revenue.
Configure, Price, Quote

Use AI to simplify and accelerate sales across all channels.
Sales Automation

Automate busywork and close more deals faster.
Financial Services Operations

Provide resilient financial services operations for enhanced experiences
Healthcare and Life Sciences Service Management

Create consumer-grade healthcare experiences and improve operational performance.
Sales and Order Management for Technology Providers

Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.
Sales and Order Management for Telecommunications

Grow revenue with AI-powered experiences across sales, fulfilment and services.
Public Sector Digital Services

Modernise and speed up the delivery of government services.
Telecommunications Service Management

Unlock growth with AI-powered experiences across customer service and network operations.
Technology Provider Service Management

Promote speed and growth for your XaaS business with AI-powered experiences.

Security and Risk

Minimise the risk, impact and cost of securing your business.

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Security Operations

Mount an effective defence against security threats and attacks.
Security Incident Response

Respond fast to evolving threats while optimising security operations.
Unified Security Exposure Management

Identify, prioritise and remediate vulnerabilities across the business.
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Gain advanced threat hunting, modeling, and analysis on the ServiceNow AI Platform.
Integrated Risk Management

Make risk-informed decisions while improving efficiency and resilience.
Third-party Risk Management

Reduce third-party risk while improving resilience and compliance.
Security Posture Control

Manage the security of enterprise assets on premises and in the cloud.
Privacy Management

Manage data privacy in real time as part of a holistic enterprise risk programme.
Identity Security

Take control of risk across human, non-human and AI agent identities with Veza from ServiceNow.

Employee Experience

Automate the busywork, so that you can unleash your talent on the big work.

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HR Service Delivery

Give employees instant answers, guidance and fast issue resolution.
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Make AI and skills-driven talent planning and development decisions.
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Modernise operations to make faster decisions and grow productivity.
Workplace Service Delivery

Automate desk bookings, manage facilities and optimise operations.
Accounts Payable Operations

Automate invoice ingestion and pay suppliers accurately.
Sourcing and Procurement Operations

Deploy easy-to-follow procurement processes.
Supplier Lifecycle Operations

Streamline supplier onboarding, collaboration and performance management.
ServiceNow EmployeeWorks

Stop chasing what other AI tools should have finished.
Enterprise Service Management

Unify IT, HR, and workplace services with AI on one platform.

App Development

Build custom apps fast while enhancing developer and business expert productivity.

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App Engine

Build apps that automate manual work and modernise legacy processes.
Build Agent

Vibe code enterprise apps from the tools you already use, governed and deployed on ServiceNow.

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Browse solutions to help you solve the complex business challenges unique to your industry.

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Automotive

Put your automotive operations in overdrive with a single AI platform.
Banking

Future-proof your bank with one AI platform.
Consumer Packaged Goods

Power your product growth and efficiency with a single AI platform.
Healthcare

Fuel efficiency, reduce costs and deliver quality care with a single AI platform.
Insurance

Be the trusted carrier of choice with one AI platform.
Life Sciences

Accelerate innovation, in and out of the lab, with one AI-powered platform.
Manufacturing

Drive manufacturing efficiency with one AI platform.
Nonprofit

Learn how to do more with less while making your nonprofit organisation more agile and effective.
National Government

Deliver secure experiences for civilian, defence and intelligence IT workflows.
Retail

Enhance retail experiences with AI-powered insights on a single AI platform.
Technology Providers

Reimagine your XaaS lifecycle with a single AI platform.
Telecom

Grow revenue, automate operations and manage infrastructure on one AI platform.

Learning

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Knowledge 2026

Dive into the moments from Knowledge 2026 that matter most. Hear from the leading voices in AI. All the wow. All on demand.
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World Forum 2026

Put AI to work in a city near you. Explore the latest innovations, hear from industry leaders and experience AI firsthand at a complimentary World Forum event.

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Customer stories

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AI Agent Stories

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HR Stories

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CRM Stories

Discover how businesses enable self-service for customers and reduce resolution time.
Public Sector/Government Stories

Explore ways to streamline operations, engage citizens and empower employees.
Now on Now

Hear how ServiceNow uses ServiceNow.

Featured customer story

For FedEx, 5M ServiceNow workflows a month help get work done.

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Workflow

Proof for what works. Insight for what matters. Ideas for what’s next.

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Insights on AI strategy, automation and the future of intelligent workflows.
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How AI is changing the way businesses strengthen relationships with customers.
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All topics

The conversations shaping work; walk into every room a step ahead.

The CX Shift

New research from 34,000 voices reveals a widening gap between what customers want and what they get.

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IT Service Management

Deliver IT services to your users all through a single cloud-based platform.
Customer Service Management

Provide customers with the ability to communicate and receive support through multiple channels.
IT Operations Management

Get visibility into infrastructure and services, prevent outages and expand operational agility.
ServiceNow AI Platform

Automate processes and develop, run and manage applications.

What’s new in AI experiences

Use AI-based tools to prioritise and automate routine tasks, detect incidents and surface insights.

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Best Practices

Accelerate outcomes with expert-curated best practices for the ServiceNow AI Platform.

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ServiceNow AI Platform

Automate business processes, streamline app development and manage digital infrastructure.
Customer Service Management

Deliver exceptional service, empower customers and enhance their experience.
IT Service Management

Streamline IT service delivery, boost productivity, resolve issues and enhance user satisfaction.
Employee Service Management

Streamline onboarding, provide HR and IT support and empower employees with digital workflows.
Telecommunications Service Management

Unify telecom operations and deliver proactive care with quality and availability for services.
Governance, Risk and Compliance

Build an integrated risk program, enhance decision-making and improve performance with automation.
Security Operations

Accelerate response and strengthen security posture with SecOps workflows.

MyNow

Explore MyNow, your personalised experience for quick access to your workflows, to-do lists and AI guided recommendations.

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Start your day with MyNow.

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Increase your ROI and get more value from the ServiceNow platform.

ServiceNow Impact™ success plans

Receive long-term adoption guidance and support with an Impact success plan tailored to you.
Services

Implement and optimise ServiceNow with expert help from ServiceNow and our partners.

The Australia release is here

Our latest release gives you the ability to scale AI safely, responsibly, and with your teams in control.

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Past Releases

Zurich

Confidently extend AI across your enterprise.
Xanadu

The biggest ServiceNow AI release yet.
Washington D.C.

Take work to the next level with smarter, faster, simpler experiences for everyone.

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Discover why ServiceNow is the AI platform for business transformation

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The Manufacturing CRM Revolution State of the Market Report

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A primary research study for ServiceNow completed by Endeavor Business Intelligence: Powered by October, 2025 Manufacturing CRM Revolution on the Horizon State of the Market Overview ...................................................................................................... 3 Mixed Mode Manufacturing Drives Complexity ..................................... 6 Customers Come First in the List of Priorities ......................................... 7 Too Many Software Products In the Customer Service Kitchen ........... 8 Software for Early Stages in the Customer Lifecycle ............................ 11 Software for Later Stages in the Customer Lifecycle ............................ 13 Servitization: Manufacturers Bank on Increasing Services Revenue ...... 15 CRM and Other Software Marginal at Best Handling Services ............ 16 CRM Needs Better Integration with Other Business Software............ 18 AI and Automation in CRM .................................................

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