Products

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

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Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Featured ITOM Visibility Resource Library

The ServiceNow platform is underpinned by a single architecture and a single data model. A single architecture means that all platform applications seamlessly work together and are enhanced by a set of core capabilities - such as workflow, integratio...

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Featured Process Mining in Minutes

Short videos covering real use cases across ServiceNow agentic and deterministic workflows. Each episode shows you how to use Process Mining to drive a specific outcome by detecting and pinpoint where problems are occurring, determining root cause...

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Featured Rationalize Control Objectives with Now Assist for IRM

Control Libraries Keep Growing If you manage a control library, you know this: duplicates accumulate. Control objectives that say the same thing in different ways, inherited from different frameworks, carried forward through audits, mergers, and regu...

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Integrated Risk Management (IRM)
Policy and Compliance Management

Adjust the planned start/end date in notiifcation to user's time zone

Hi AllI have a question related to user's time zone. I set the time in CHG request and it is for example:Planned start date: 2026-04-02 06:30:00Planned end date: 2026-04-02 07:30:00 but in email notification I see thse dates as:Planned start date: 20...

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Microsoft Teams Spoke Refresh Token

I have looked through dozens of community articles but I cannot seem to find any answers or solutions around the refresh token. Presently we are required to manually go into the connections within the Integrations section of flow designer and request...

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HI All

HI All i have clone the service operation work space After i have change scope Incident Management for Service Operations Workspace,i have checked the client scripts but that related client script not appears to mei need change the full name i have t...

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Discovery Data Precedence rule

Hello Experts, We have discovered CI in environment Have multiple Data source - SCCM, Solarwinds , ServiceNow, Cloud etc.. 'Discovery Source' was ServiceNow before we had another Data sources. Now since we have other SOurce they have updated the 'Dis...

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Difference between HAM and Ham Pro

what is the Difference between HAM and Ham Pro in ServiceNow. what is the advantage of implementing HAM Pro ....

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Why not use unique NAME values in CMDB? ref to CSA lab 4.4.1

See course Administration Fundamentals course, lab 4.4.1 Data values in field NAME are not unique. Why is that not a best practice?In my experience naming standards and uniqueness is very valuable, so as not to rely entirely on Serial Number for uniq...

Question

Asset Consumable – How to track the assignment

We have recently started managing consumable-type assets.However, I’m not sure how to handle the assignment history.For example: on date xx I assigned a consumable asset to user A; on date yy I assign another asset of the same model to the same user....

Question

Syncing all walk-up appointments with a shared calendar

Hello, I'm looking at using the integration in the below documentation to sync walk-up appointments with the user's Outlook calendar: https://www.servicenow.com/docs/r/it-service-management/walk-up-experience/setup-walkup-msoffice365-cal-integ.html I...

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Dashboard is not getting auto refreshed

Hello team , what could be the reason, why dashboard is not refreshing auto ? what all primary things we need to check?

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The Easy Way to Highlight VIP & Priority Fields in Workspace

Highlighting Values in ServiceNow Workspace: A Quick Guide In the ServiceNow Workspace view, highlighting specific field values can be challenging because the workspace interface doesn’t display the same icons or visual cues available in the traditi...

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Which Success Pack do I use to implement ITSM, ITOM and EC and can I merge them?

Hello all, I’m currently planning a ServiceNow (new) implementation with focus on Employee Center, ITSM, and ITOM. I’m trying to understand which Success Pack would be the best fit for this type of project - searching in MyNow I get 8 relevant ITSM ...

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Lab avaialbility

Is there any Lab activity available to practice all service now options and features

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Unable to Fetch MCP Tools When Adding MCP Tool to AI Agent

Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...

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Questionnaire Activity in Playbook to be answered by Contact users

Hi there, We have been building a Playbook that runs with a Case (sn_customerservice_case) record as the parent record. And we display the Playbook on the /csm portal for Contact (customer_contact) users to be able to interact with the Playbook - for...

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Resolved! How to use voice in Voice Agent or Now Assist

Dear all,I would like to try to use Virtual Agent and Now assist using voice message .In tradictionnal chat system for instance, you have the way to activate "microphone" to record message and send it away.Is there such similar thing in service now w...

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