OOTB feature where user can select on which date user wants to receive resolved list notification

[Nikita Singh1]

Hi All,

I have a requirement where

1. I want to check if there is any OOTB feature that let's user select the option on which date user wants all concerned notification in his/her mail box.

For ex: If there are 10 resolved incidents and 20 approved requests, then I want to to get an option where if I select Monday/after a month just to get incidents, then I should be receiving the mail with all 10 resolved incidents on Monday OR after a month when selected. 

Similarly for 20 approved requests, if I select Monday/after a month just to get requests, then I should be receiving the mail with all 20 approved requests on Monday OR after a month when selected. 

there could be notification on different different tables with different conditions.

2. If no OOTB available, then what could be the best way to implement it

[Mohith Devatte]

Hello @Nikita Singh1 ,

I don't think there is a feature like this .But you can schedule notifications using flow designer or scheduled jobs and events.

For scheduling notifications using scheduled jobs and events refer this link below

https://www.servicenow.com/community/spm-forum/creating-a-scheduled-notification/m-p/991896

Also for sending the notification via flow designer refer this link 

https://youtu.be/FtOT4aDs7lo

Hope this helps 

Mark the answer correct if this helps you 

Thanks

[Sohail Khilji]

Hi @Nikita Singh1,

There is no such OOTB  Feature were you can  control the days when you want to receive the notification. One way i can think is to create a scheduled scripts that can trigger notification on a specific duration. 

Usually notification are not ondemand they are used to nofity the subject person/group when an event has occured. 

[Andreas Borell]

As others have answered, you can do some work with OotB notifications. However - this in a way defeats most moderns ways of working. Modern (agile) practices tend to assume that you work dynamically and communicate as often as needed to get the best possible outcomes. So I would reconsider the use-case for getting notifications sent like this.

What can be done is work on reports, and schedule reports to run with the parameters/variables you desire in the cadence you desire, to provide curated lists of what has happened during a specific period of time. There might be use-cases for this, e.g. compliance related - lists of all security incidents always sent to a trusted internal auditor, for instance. Then again, a more modern way for that kind of auditor to work is to run the report on-line, realtime, and have their own dashboards etc...

[baig]

Hello Nikita,

You can try usings Thresholds.

User can add a threshold of 10 as an example which is Resolved Incidents count then a notification will get triggered.

Thresholds | ServiceNow Developers