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Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD     This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

  • blog
  • Case and Knowledge Management
  • Enterprise Onboarding and Transitions
  • Human Resources Service Delivery

Featured Revolutionizing Security Integration: Introducing the LLM-Powered SIR Integration Builder 🚀

Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...

  • Article
  • Gen AI
  • Integrations
  • Now Assist for SecOps
  • Now Assist for SIR
  • SecOps
  • Security Incident Response

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see.   Welcome to the Speed Learning Series for IRM Risk Managemen...

  • Article

Change Order in Servicenow SOMT?

Some questions on implementing Change Order in Servicenow SOMT Zurich version1)How do we identify Char change and trigger Modify Order? Is it identified only through previous and current characteristic on Order Line Item.2)How do we identify Attribut...

  • Question

Resolved! Set Multi-Row-Variable-Set using Cart API

Hi Everyone, I'm using the cart API as follows to create some orders automatically (inside some scripted REST API) var cartId = GlideGuid.generate(null);var cart = new Cart(cartId);var item = cart.addItem('someCatalogItemId');cart.setVariable(item, "...

  • Question
  • Service Catalog

Survey Notification

Hi Experts,  I have a requirement where I have created the notification on the core case table and same notification is sent for all COEs. Now I want to insert a line in notification body to tell if this is a payroll case or benefits case or any othe...

  • Question

Alert Auto remediation issue using Ansible

Hello All,I have built the subflow for alert auto remediation using ansible. I am able to reach the ansible successfully, however extra argument (Alert Node) values are not passing to ansible. Please let me know how we can resolve it. Below snapshot ...

  • Question
  • Event Management
  • Orchestration (ITOM)

Bring multiple column values into reference field

Hi,I have a requirement where we have a new team field on an intake form which is a reference field. This field is being referred to HR Profile table and the user wants that it when clicked on this field for making a selection  they should be able to...

  • Question

Hide "Assess Risk" Button on SOW change form.

Hello, I want to hide "Assess Risk" button OR Risk Page on one of the Change Model. "Assess Risk" is available under Record Information section. Please suggest in which script I need to make changes..?   

  • Question

Transform Map choice action

I'm running transform map, In field map even if we keep choice action as 'Reject' , choices are getting created in ServiceNow instance.The field is a reference type, and it's importing a value that doesn't exist in the referenced location. Ideally, i...

  • Question

Relationships

in relationships table, my application and my related list relationship is not showing why?

  • Question
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