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Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Send email on user deletion

I'm unable to see email sent to user after deletion in Notifications > emails, please have a look at this issue (function executeRule(current, previous /*null when async*/) {    var mail = new GlideEmailOutbound();    mail.setSubject("User Deleted: "...

  • Question

De duplication task is not creaed for same serial number

Hi Everyone,I am currently facing an issue with CMDB duplicate detection for the cmdb_ci_computer table and would appreciate your guidance.Identification Rule is configured as follows:Priority 1 → serial_numberPriority 2 → nameTwo CIs exist with the ...

  • Question

Change Lead Time using ServiceNow Module

Dear Community members, What is perceived as lead time?How Many lead times and to be used at which juncture? In ServiceNow we have states:Draft -> Acceptance -> Preparation -> Build -> Test -> Approval -> Implementation ->Closed CAB presentation Lead...

  • Question

Mail is not triggering even though mail id is retrieving correctly

 There is a requirement to trigger an email notification to the Business Application Owner when an incident is resolved. To fulfill this requirement, I developed a Mail Script and included log statements to verify that the script is executing as expe...

  • Question

Releases and Upgrades Schedule 2026

Reaching out to ask when we are likely to know the rough timetable for the 2026 general releases? Is the cadence of general releases moving out next year? We are in the process of high level planning for 2026, and need to start considering the impact...

  • Question

How to use predictive intelligence and agent assistant

Hi yall I have set up predictive intelligence for a custom table and trained the solution which works now. However, I want to be able to use this in Agent Workspace and I'm not able to show similar records from this custom table in agent assistant. I...

  • Question
  • Predictive Intelligence

Resolved! Possible to convert a Record Producer to a Catalog item?

Hi,I have a couple large record producers (one has 73 variables) and I need to change them to Catalog Items. The original versions are client-facing forms that generate a Case; I've copied them and made them internal only and need to turn them into C...

  • Question
  • Service Catalog

Reviewer error

Him I have installed Servicenow Xanadau edition. I am facing issues when I create policy and want to send it for review. The revierwer option is not showing in instance.  Please guide me to get get through this issue. Thanks.       

  • Question
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