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What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Hey everyone, We're ServiceNow's Forward Deployed Engineering (FDE) team. We're a team of builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the ServiceNow AI Platform...
You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...
We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Hello all, I want to check one scenario:In ServiceNow AI agent is it possible to create reports directly in the agent chat for example if user asks to create a bar chart report for all open incidents grouped by priority, so then agent create it and u...
Use the File Upload tool for a situation where you want to feed additional documents, information, or context to your AI agent. The AI agent will leverage the uploaded file during runtime to help complete its assigned task or objective. It's import...
Hi SNOW Community,I am trying to understand the out-of-box MCP Server Console tool availability for HRSD Pro Plus and ITSM Pro Plus licensing.From the documentation, the Quickstart Server appears to include:lookup_incident_recordsincident_summarizati...
I am trying to set up Service Graph Connector for Fortinet Telco SDWAN. I have been able to get the configuration done, even though the import set shows it was successful, it does not import any CI's.Any help would be greatly appreciated!
How to enable an SC Task or Transfer Order that allows shipping hardware directly to the requester in a different location, instead of the Stockroom destination? I am using a core asset management, not the upgraded HAM package. I have an internal sta...
Hi Experts, We suddenly experienced new query_range ACLs mass created by Servicenow in our instance and as a result we see multiple security attributes something like show belowAnd when I open one of them, I see something like below And the script in...
Emails are not triggering in our community portal even though all notifications, email scripts, business rules, script actions are in active. @Tanushree Maiti @Ankur Bawiskar
Hello Community Team,We would like to request your guidance regarding an email configuration scenario in our ServiceNow instance.Current ScenarioOur instance currently uses a single SMTP email account as the default outbound email account for all ema...
I am using templates to create a case and want to schedule the case to trigger on a specific business day each month. I have not been successful in the scheduling portion. I am trying to trigger on the 3rd business day, I am using Run=Business Calend...
I'm trying to set the Support Group on several related CIs. I have created a Dynamin CI Group and related CI Group. This is populated via query. This part is working fine. The CI's still have the Support Group set to null. Do I need to create a T...
Hello, I have created a record watcher in my custom workspace. But unfortunatelly it is not working. Here is the message that I recieve."403:Denied authorization to subscribe to /rw/** by processor: RecordWatcherAMBProcessor:subscribe_denied" I am tr...
In Zürich Unified Navigation, filtered navigator search-match text does not inherit the configured Menu text color. Normal labels are white, but matched text becomes dark on a #4a6353#background
Hi,I’m facing an issue with the Time Worked field on the Incident form and would appreciate your help. What I have done:I brought the Time worked field onto the Incident form.Then, I configured the Time Worked field to be read-only(using UI Policy) o...
Introduction ServiceNow released in Vancouver a new feature as part of the 'Supplier Lifecycle Operations' product, which enables internal employees to create cases from the Workspace, on behalf of Suppliers. This feature might be useful for example ...
I'm getting ready for my Platform analytics migration - how do I know I have non-responsive dashboards in my instance?
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