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Featured Make AI work for you, one skill at a time.

Make AI work for you, one skill at a time. Discover how AI skills can streamline Incident Management tasks and create a foundation for more advanced capabilities. When you're responsible for keeping work moving across teams and systems, finding w...

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Featured Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. ServiceNow EmployeeWorks is one super app to ask, act, and accomplish work across any business system, agent, or content. The EmployeeWorks Web App brings that to the web as a consume...

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Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Featured ServiceNow Arc Hub

ServiceNow Community Article Hub ServiceNow Arc Your personal AI assistant, governed for the enterprise. Start with these community articles to learn what Arc does, how to get value from it on day one, and how it is governed. Release Information...

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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Guided Self Service in Employee Center

Academy Session Feature Overview We’re thrilled to introduce an intuitive Q&A-powered self-service experience called Guided Self-Service in Employee Center. Guided Self-Service helps employees self-serve easily on high-complexity and high-volume...

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Do i need to align our work intake form align with CSDM?

Hello friends, I would like to understand if we need to align our work intake form CSDM. Should we be doing? If yes, why. If not needed, then why? Thanks in advance, Rahul

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Creating donut that tracks current count of records expired, expiring in 90 days, and not expired

How do I configure a donut data visualization to do the following: The donut will display the current count of the number of records that are- Expired (date is empty)OR- Expiring in 90 days (date is within 90 days from today)OR- Not expired (date is ...

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Need help on creating combined Dashboard for RITM, INC and CR

Need help on creating combined Dashboard for RITM, INC and CR. I have created below but I need view based on Monthly bases rather than how it is showing same day, 2 days not sure why it is showing like this.Below is the filter criteria.

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What is the significance of "Import Since" date in the host detection integration in VR

Hello Everyone, I have a question regarding the "Import Since" field in the host detection integration on vulnerability response application. From the documentation, it seems that we can specify a date to import historical vulnerability information. ...

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Vulnerability Response

How to change table cell colors based on record values

Hello, I am trying to alter the colors within a cell on a module table based on the values on that cell. (if the value in the cell shows 5 it turns green, if it is 10 it turns red). In what ways am I able to achieve this? I see methods like GlideReco...

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Title: Catalog UI Policies Not Working in HR Agent Workspace When Impersonating Another User

Hi everyone,I'm working on an HRSD implementation in ServiceNow and have configured several Catalog UI Policies on variables associated with an HR Record Producer.The policies work as expected when I access HR Agent Workspace using my own account. Ho...

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Human Resources Service Delivery

what is the differnce between Can Read and Can Contribute in servicenow

I want the difference between these two

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Populating of Task Comments and Worknotes to Ask For Approval on Requested Item

Dear Community, I am looking for a help, we have a use case where we have to raise an approval on a request to one team, and also populate the task comments which was raised earlier to request, I tried to find out the solutions but facing problem, ca...

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SOW workspace

Hello, I am using Sow workspace in Zurich release.Is there a way to disable the below? Thank you

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NetApp Storage Servers - Not being discovered

Hello Legends, I've been having issues with the NetApp Storage Cluster-Mode - HTTP Discovery pattern . For some strange reason discovery does not create a Storage Server CI in the cmdb_ci_storage_server class for NetApp Storage Virtual Machines. I'...

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Order Guide items not visible under "SP: Open Order Guides (SP)" step in ATF

Hi, I’m unable to see any Order Guide items when I try to add the “Open an Order Guide (SP)” test step in ATF. Could you please help me understand what might be causing this issue?

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How should Cisco CallManager virtual appliances be represented in CMDB?

Hi everyone,I am working on Cisco CallManager Discovery and have reached a point where I could use some guidance.The Cisco CallManager pattern connects through SSH and successfully retrieves information such as the hostname, version, node role, and c...

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What is the filter on the My Work page?

I'd like an exact breakdown of what the filter is for the My Work page to show my open tasks and how does the filter change when Connected Work is used to bring in other items to different boards in the Spaces I'm in. Because I'm seeing a lot of item...

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ServiceNow IntegrationHub: REST Message v2 socket timeout when querying regchecker API

Hello ServiceNow Developer Community, We are currently configuring an enterprise Asset Management workflow inside ServiceNow Cloud to manage our client company vehicle fleet. When an ITSM agent logs an asset ticket for a corporate vehicle, an automat...

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