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Featured UI Builder 101

UI Builder 101   The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...

  • Article

Featured ServiceNow EmployeeWorks: Introducing Employee Slate

Employees don't need more answers. They need things to get done.   Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

  • blog

Featured New versions of ServiceNow-integrated third-party models available

  What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released May 5 2026. Customers are not automatically migrated — this article explai...

  • Article

Customer Response

If a ticket is created via My Info Centre form, is there a way to monitor any additional comments or worknotes entered by the sender via a field in the HR case table? Looking for a way to create a widget or report based on Additional comments and Wor...

  • Question

Task 09: Remediate Duplicates

As the Cloud Dimensions CMDB administrator, using the Duplicate CI Remediator wizard (De-duplication tasks), remediate the duplicate Windows Server CI found on the de-duplication task list to meet the following requirements: Solution: From the Window...

  • Question

Resolved! Knowledge translation task is not getting created ?

Hi Community Members, Kindly, bridge the gap of what I have missed to understand in translation management.  I am trying to translate knowledge articles via translation task /Machine translate and in order to achieve this I have installed below plugi...

  • Question

servers have missed patching due to blank schedule

 issue is this " servers have missed patching via automaion . 129 windows servers have missed patching even when the schedule field value was available in snow tool. why the patching was skipped for these servers.  What should be done to resolve this...

  • Question

FunOnNow - MermaidJS

    So far as a part of FunOnNow series, we've seen Webslides as standalone portal, ParticleJS as a Service Portal widget and HTML2PDF as a UI Page. But how about mixing it up and adding the custom UI in the native screen? We can leverage a feature c...

  • Article
  • Multiple Versions
  • Service Portal

Fetch the parent catalog item variable

create report where it has the data in sc_req_item table i need to create report on child RITM and fetch the variables from parent RITM how i can achieve it (parent is reference to child item)

  • Question

PO Lines mapping to Asset in EAM

Hi Team,I have a question regarding Asset Management and Purchase Order mapping in ServiceNow EAM/HAM.I already have Purchase Orders with multiple PO lines. The Asset table contains a PO Number field, but it is currently stored as a string field inst...

  • Question
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