Products

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured ServiceNow Impact: What's New in the Australia Release

We are excited to announce a host of new ServiceNow Impact capabilities in the Australia Release! The Australia Release is all about removing friction and accelerating value across every dimension of your ServiceNow investment. In this release, we’...

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ServiceNow Impact

Featured Enterprise Architecture March 2026 Australia Release

Enterprise Architecture March 2026 - Australia Release Please check out the Delta Deck attached to this post for the release overview Value Evolution - March 2026 Australia/March 2026 Store Release Please review ServiceNow's Australia/ March 20...

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Featured What's New in Now Assist for Creator: Australia Early Access Release (March Store Release 1 )

What's New in Now Assist for Creator: Australia Early Access Release Table of Contents OverviewBuild Agent in ServiceNow StudioUpdated AI ModelsGlobal Scope and App SupportBuild Agent Goes Platform NativeAdditional Agent and Skill UpdatesGetting ...

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Courses

I'm new to the platform, but I've been working as a product specialist at the company for 4 months. I'd like to deepen my knowledge of the platform, and as a product specialist, what courses would you recommend? Do you have any certification recommen...

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sys_user Reference Fields Empty in Service Portal Catalog Items

In the variablesubject_person, the field is supposed to show a list of users according to the query defined in the script (see attachments). Normally, the reference field should display all users matching that logic.Instead, when opening the Catalog ...

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Workday Integrations and Flow designer array object issue.

Hey Guys, I am struggling to get the data mapping in flow designer.So the thing is Look up Time Off Balance is an OOTB action in HRSD workday plugin ,and the time off balance is getting data from the workday for time_off_balance object which is fine,...

Question

update Time worked field on case form.

Hello all,I'm trying to understand best approach to update "Time worked" field ( OOTB ) . And any impact updating the field.i have to update Time worked value from 10 hours to 10 mins.

Question

How to edit Order Confirmation Widget?

I have a business requirement to make 'Delivery Information' a mandatory field in the Order Confirmation modal. I have copied the required widgets, made my updates, and followed all steps outlined in KB0723600. Unfortunately, when clicking 'Proceed...

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Error banner being thrown upon initial login to EGRC User Portal

After Zurich upgradeuser tried to launch https://<SITorBAT>.service-now.com/egrcError banner being thrown upon initial loginPlease see the attachment for error details

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Security constraints prevent access to requested page

Why is this message appearing? Security constraints prevent access to requested page.Just activated the IRM family plugin, as I've done many times in the past, but am now getting the above message.

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AI Agents Are Already Paying Off. Here's What Keeps Most Enterprises from Seeing It.

Most enterprise teams that license AI do not use it. That is not a complaint. It is the most interesting problem in the field right now. The gap between "we have AI" and "AI is working for us" is not a technology gap. It is a decision gap. And onc...

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I Need help with CMDB updation of operational status as per best practice?

Hi All, I have got a requirement if the Asset Team is making a CI or a record in the Hardware (alm_hardware) state field to "Retired" then in configuration item (cmdb_ci) table the Operational status needs to be changed to Retired and vice versa if i...

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Need assistance for toggle next experience

I want to show next experience toggle for a specific group, i try to change value of the property "glide.ui.polaris.on_off_user_pref_enabled" in system properties table but it did not work. I also tried to manually add a user in "glide.ui.polaris.use...

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Tarefa Formulários

No Service Now University não consigo concluir a tarefa Tarefa Formulários mesmo apos preencher os campos devidamente.

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Alert Management Rule stopped evaluating to auto-create incidents (but manual subflow works)

I am configuring Event Management to process external monitoring events directly in the Global scope. My custom Alert Management Rule was working perfectly earlier and successfully creating Incidents for these alerts. However, it has suddenly stopped...

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Idea Management in ServiceNow SPM – Roles, Lifecycle, Portal Usage, and Governance Overview

Hi everyone, I wanted to share a practical overview of how Idea Management works within Strategic Portfolio Management (SPM) in ServiceNow, including roles, governance, lifecycle stages, and portal collaboration. This may be helpful for teams impleme...

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Resolved! After Zurich upgrade, user tried to upload 2 images from other instance as xml

After upgrade to Zurich , user tried to upload images to db_image table from other instance using xml and found following error messageSkipping record for table db_image and id 235e18620f610110580c95758b767e69 - permission deniedSkipping record for ...

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What's new for Process and Task Mining in the Australia release

For every ServiceNow release, I like to learn a little about the place it is named after and draw some parallels to what we’ve built. When Australia came up, I felt confident. I’ve got this one. Except it turns out approximately 100% of my knowledge ...

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