Products

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Today, December 11th 2025, ServiceNow relea...

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AI Search
Best Practices
KCS
Now Assist

Featured How ServiceNow Impact can help you squash technical debt BEFORE it ships!

Technical debt—it’s the silent bug in your backlog. Every quick fix and skipped best practice adds up, slowing down your builds and making future releases painful. But what if you could catch those issues before they sneak into your code? Impact’s...

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ServiceNow Impact

Featured ServiceNow Impact: What's New in the December Store Release

We are excited to announce a host of new ServiceNow Impact capabilities in the December Store Release! Here are some of the key changes that we've made: Impact's NEW Platform Health Features It's finally here! All of the new Platform Health feature...

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ServiceNow Impact

Featured The NEW Impact Platform Health - see what's inside, and how to get started!

The big day is finally here! We are excited to announce the new and improved Platform Health suite in ServiceNow Impact. When we initially announced our acquisition of Bravium's applications back in April, and published an update to the community o...

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ServiceNow Impact

Featured Enterprise Architecture Delta Deck for Q4 2025 Zurich Release

Enterprise Architecture December 2025 Store release - Zurich Please check out the Delta Deck attached to this post for the release overview Value Evolution - December 2025 Zurich/December 2025 Store Release Please review ServiceNow's Zurich/Jul...

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To prevent non-admin users from sharing a dashboard with more than 50 members in a single request

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Using external LLMs with Now Assist

When using Now Assist products, you may encounter a scenario where you wish to modify the large language model (LLM) providing generative AI capabilities. This guide will walk you through this process, showing how you can set up the connection to an...

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Mid Sever Installation on Linux Server ( Red Hat , Amazon Linux) - Article

Mid Server Installation on Linux OS: A Step-by-Step GuideInstalling the ServiceNow MID (Management, Instrumentation, and Discovery) Server on a Linux-based system is an essential step for integrating ServiceNow with on-premises applications, devices,...

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Help Text Placement for Zurich Hot Patch 4

Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines. Impact: Misaligned help text reduces clarity...

Question

Reclassify Computer as Windows sever based on processor name

Hello everyone, We have some Windows 10 CIs running on actual servers. We want Discovery to recognize them as servers and not as computers. The criteria we want to use is that if the processor is Xeon, it doesn't matter if the OS is Windows 10, it sh...

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Platform Analytics: ITIL / business_stakeholder Report

TeamI need your HELP!Need to create a Data Visualization:1. Create a report showing users who ONLY has ITIL and does not have business_stakeholderProblem the report will show users who could have both and just just NOT show business_stakeholder role....

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In Platform analytics

WSD Reservable sync Configuration Issue

Hi Everyone,We have followed the steps from Guided Setup to do the end to end configuration for Outlook Integration with WSD. However,When we try to activate the WSD Reservable sync configuration , it throws the below error.Did anyone else face this?...

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Bravium + Impact - Everything You Need to Know

EXCITING NEWS - the NEW Platform Heath features in Impact are now LIVE in the December Store Release! Check out our latest post HERE to learn more A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Sinc...

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ServiceNow Impact

How to Set the Last Visited Dashboard as Default in Service Operations Workspace per user

Hi everyone, I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the...

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Resolved! Change drop down in Transfer Case UI Action

We like the new Transfer Case option to reclassify a case by choosing, "Transfer with existing case number" and feel this will be very helpful. The drop down to select the transfer type displays,"Transfer to a new case number" first, then you have t...

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Case and Knowledge Management
HR Service Delivery

Default Dashboard in Service Operations Workspace

Hello community!Our Service Desk Manager built himself a custom dashboard in Service Operations Workspace (SOW) and would love to land on it by default when clicking the "Dashboard" button in the left ribbon. Right now, every time he logs back in and...

Question

what is the best and safest way to copy emails ?

Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...

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List calculation total value is giving incorrect SUM for some columns

Hi Everyone, I have enabled Total Value from the List calculations for some required fields in a table. But it is giving incorrect SUM value for some columns. Attaching screenshots for reference.In above screenshot, Actual and Estimate and completion...

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Roles required to view action tasks and smart assessments in GRC DRIR application

I have created an approver group for GRC Digital Resilience Incident Reporting (DRIR) application with roles of "sn_dri_inc_rptg.digital_resilience_incident_user" and "sn_oper_res.user". The approvers need to have Read only access to the DRIR case,...

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Playbooks - how to update a flow data variable using user input

Hi, Does anyone know the best way to update a flow data variable based on user input in a Playbook? I have created a custom activity definition that has a UI Layout cloned from the OOTB List UI Layout, and I have modified it by adding a filter, the a...

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