Products

Featured ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients

General availability • September 10, 2026 ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients The AI client orchestrates. ServiceNow remains the governed system of action where the work gets done. MCP...

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Now Assist

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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Featured What's new in AI Gateway v3.4 - September 2026 release

What is AI Gateway? AI Gateway is ServiceNow's runtime enforcement layer for MCP (Model Context Protocol) connections in AI Control Tower. It sits between your AI agents and the external tools they call, governing what reaches agents, securing e...

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Build Agent for Citizen Developers

Could anyone tell me in which release the Citizen Developers (Role Delegated_Developer) could use the build agent? At the moment (so far as i know) only the Developer (Role Admin) could do this. For us with more than 100+ Delegated Developers it woul...

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Creating the ServiceNow dashboard for Instance Version Monitoring Request

I’m looking to build a centralized dashboard that offers a single, real-time view of ServiceNow instances across both Non-Production and Production environments. It should include Environment, Family Release, Release Version, Patches, Hotfixes, Plugi...

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Restriction on Editing/Renaming HR Case Attachments

As an HR Agent, we need to restrict requestors from editing or renaming attachments that have been added by an HR Agent or other users.Requestors should be able to edit or rename attachments that they have uploaded themselves. However, they should no...

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Wildcard DNS resolution issue

I am running into an issue where ServiceNow is unable to connect to an endpoint where the host resolves to a wildcard DNS record (e.g. *.domain.com). I see a Java UnknownHostException error in the logs. Any one has seen this?

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How to fetch timestamp of when the label was assigned to the task on VTB

I am trying to fetch the exact time of when the particular label is assigned to the task on the Visual task board.

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The use of the Reason field in Change Requests

Looking for help understanding the purpose of the Reason field in Change Requests in the Zurich release of ServiceNow. Maybe explaining what we need would help. We need a way to understand why a change request is needed. We are trying to determine ...

Question

How to index sn_ex_sp_quick_link so Available For related list is respected by the search, or what t

Is there is a way to have the search result behave the same as the KB articles?When we create quick links in ECPro they are created in the sn_ex_sp_quick_link table. When a quick link record is opened, there are several related lists at the bottom.Th...

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AI Control Tower - Configuring Monitoring for external AI Systems - A short tutorial

This short tutorial is go through how to start capturing traces from 3rd party AI systems and ingest them in the AI Control Tower. For the purpose of this example, I will use a LangGraph customer support Agent. In order for our Agent to send its trac...

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where is the trend in Platform analytics

Hi community,I am studying Platform Analytics (PA) Fundamentals. I happen to see below pictures but I could not find the trend in the system.could you please share your insight please? Thank you.

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Task 12: Build Query with Non-CMDB Table.

Hello,I also had difficulty in finding solution for theTask 12: Build Query with Non-CMDB Table.But after a lot of changes I made I got the solution for the same.Here is the Solution for this query:Step 1. Navigate to CMDB Query Builder.Step 2. Creat...

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Resolved! Need help accessing barcode data in a mobile app

I am creating a custom mobile app that allows the user to scan multiple asset barcodes before submitting. The function that submits the data is a scripted Action Item that uses a WriteBackAction to run a function in a script include. My problem is t...

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SailPoint Service Desk error after Yokohama

When attempting to connect to ServiceNowour sister application Sailpoint is getting the error.testConnection not supported by class openconnector.servicedesk.ServiceDeskConnector

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To show last recent users in Mobile app caller id field

Hello @all Does anyone have worked on person picker component and shows last recent selected user,As i have taken incident table and while selecting user in caller it should automatically show last selected user.If anyone have any idea how to achieve...

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Algosec integration with servicenow implemantaion

Hi, Do we have any reference for algosec integration ?

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How to show /Hide 'Request something 'in Portal

Hi All,Servicenow Portal 'Request something' should be aviabale if logged in ITIL user is belongs to Claims Group and when one Specific system property is TRUE .if Person not belongs to Claims group , for them it should be available as regular like...

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