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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Welcome to ServiceNow Impact - Let's Get Started!

So you’ve purchased ServiceNow Impact – congrats! Now that you have it, let’s make sure you know exactly what you’re getting, how to use it, and where to go to learn more.   Before we get into any specifics, the FIRST thing you should do is download ...

  • Article
  • ServiceNow Impact

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Alert configuration

I have a 20 alerts with different descriptions for the same node. I created one alert rule and, in the alert filter, I added those descriptions using OR conditions ( a-description OR b-description OR c-description) for that node. Is this the correct ...

  • Question

How to exclude the AD groups/any from the teams view workspace list

HI Community, Currently teams view in workspace shows all the groups the user is a member of. AD groups should be excluded from the list How can we achieve this is that we can add filter like that?I only want actually groups to be displayed the users...

  • Question

Data Foundations as a prerequisite for CIS-ITSM

Hello,I am new to the ServiceNow platform and just recently passed my CSA exam. I will now be moving on to ITSM. I have scheduled my CIS-ITSM exam for February 4th but I seen that late last year they have added a new-prerequisite being data foundatio...

  • Question

Platform Analytics dashboard inquiry

Hi,We just recently migrated to Platform Anlaytics and found few limitations, mostly performance degredation especially for heavily used dashboards:The data visualization for the reports are not loading at all, some takes hours before the results app...

  • Question

Resolved! Formula Indicator to return string value

Hello team, I am trying to use formula indicator to return a string value based on a condition something like: If ([[indicator1]]/[[indicator2]] < 5) {"good"} else {"bad"} Apparently formula indicator returns only numeric values. Is there any work ar...

  • Question

SLA in ServiceNow (Complete Course): From Fundamentals to Reporting and Breach Management

SLA in ServiceNow (Complete Course): From Fundamentals to Reporting and Breach Management   Service Level Agreements (SLAs) are a core part of delivering reliable IT services in ServiceNow. However, in many real implementations, SLAs are misunderstoo...

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  • Change Management
  • Incident Management
  • Major Incident Management
  • Problem Management
  • Service Level Management

Managing Business Application's Public Records Compliance Ability

We have a new requirement to assess business applications on a repeated interval to determine their ability to comply with public records requests. Questions that need to be answered for each business application includes "Does the application suppor...

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