redirect from service portal item

How to redirect customers from a service portal to another site? In CSM portal, when customer tries to open an item/record producer(ex: "Hardware Order"), instead of opening form, can we redirect to another site?How can this be achieved?

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How to access the Now Create Portal

Good afternoon - I am having a difficult time finding the 'Welcome to Now Create' portal. The ServiceNow documentation is giving me this link (learning.service-now.com/nowcreate), but it takes me to 'best practices' and is not what I am looking for. ...

• Question

Business and Technical Management services

Can someone please tell me what is the appropriate way to connect Business Services to incidents and changes?  We are implementing CMDB and EA modules.  We already have ITSM and SAM in place.  I am trying to figure out the best way to develop insight...

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Issue Type ID not populating

Hello,  I’m working on a bi-directional integration between JIRA and ServiceNow. I have successfully created the Credentials and Connections. However, when I create a flow in my Office instance, the Project ID is populated, but the Issue Type ID is n...

• Question

Roles required to view action tasks and smart assessments in GRC DRIR application

I have created an approver group for GRC Digital Resilience Incident Reporting (DRIR) application with roles of "sn_dri_inc_rptg.digital_resilience_incident_user" and "sn_oper_res.user".   The approvers need to have Read only access to the DRIR case,...

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Can we migrate the Classic assessment assessment responses to Smart assessment responses?

We can leverage the migration tool from the Smart assessment engine to migrate the Classic questionnaire templates and metric categories to Smart questionnaire templates and sections.I want to know if there is a way for us to migrate the Classic asse...

• Question

Cloning a Self-Hosted ServiceNow Instance with MariaDB

Please note that the below is a high level plan on how to plan for the on-premise/self-hosted cloning of production to the lower environment. Please work with your ServiceNow support team for the detailed steps.I have been working with a customer and...

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what is the best and safest way to copy emails ?

Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...

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Reporting Purpose

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

• Question

Reporting Purpose...

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

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SAM master plugin issue. Even after team confirmed master plugin installed, we cant see the plugin

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Are external URLS allowed in wiki style articles?

When I created an external url using these methods, none of the links open properly. *[http://community.service-now.com/ testing] * <a href="https://apple.co/4ivGgB3" target="_blank" rel="noopener noreferrer">Apple Platform Support</a> * <a href="htt...

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Coffee Hallucination!

Just recently we have started seeing this in NowAssist chats inside of MS Teams. Any one else getting them?

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Reclassify Computer as Windows sever based on processor name

Hello everyone, We have some Windows 10 CIs running on actual servers. We want Discovery to recognize them as servers and not as computers. The criteria we want to use is that if the processor is Xeon, it doesn't matter if the OS is Windows 10, it sh...

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