Products

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

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Parallel Export: ServiceNow Australia Release

Parallel Export is a new feature that improves export performance for large datasets by splitting data into smaller chunks and processing them simultaneously.When to use:Dataset has 50,000+ records.Export is slow or heavy.How it works:Data is divided...

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Performance Analytics

CSA preperation E-book

Im preparing for the CSA examination and completed both ON Demand these courses .I also got the E-book for both. Now im confused on which one to refer for the certification Exam ? Could anyone please advise ?ServiceNow Administration Fundamentals and...

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Documentation of Software product lifecycle

We are planning to maintain software models and their lifecycles (including versions and related details) within ServiceNow. However, at this stage, we are not looking to use the Software Asset Management module. Could someone please share any docume...

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Vulnerability Remediation required email template

We currently use Vulnerability Response Module (infrastructure). We assign vulnerabilities to support personnel and the remediation process requires support to work with end users to resolve vulnerabilities. I am looking for email capability to send...

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identifying users that disabled specific email notifications

During our instance setup, some agents got overwhelmed by the amount of received emails and just disabled their mail notifications.Now that those have been stabilized, I want to ensure those are re-enabled again, so I'm looking for a way to see which...

Question

Any better solution than creating custom scoped app that contains CryptoJS library

Hello all, I am looking for a better solution than the below. Anyone have anything more modern or elegant than this? Signing API Requests with CryptoJS - Live Coding Happy Hour for 2019-01-18 - YouTube Thank you.

Question

incident task validation failing after completing all steps

Hi everyone,I’m working on a ServiceNow task related to Incident Management, and I’ve followed all the steps, but the validation is still failing.Here’s what I have done:• Navigated to Incident > All• Applied filter:- State is not Closed- Assignment ...

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Predictive Intelligence
User Experience Analytics
Virtual Agent

Linking problem and/or incident records to risk registry statems

When incidents are created and then we create a problem, we see the Accept Risk option on problems. However, we don't see a way to actually link the problem or incidents to an IRM risk statement or risk registry item so we can adequately track probl...

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Demystifying the Execution Engine – The Java-JS Bridge

Let's start by breaking a common illusion. When you write server-side JavaScript in ServiceNow—whether it's a Business Rule, a Script Include, or a background script—you are not running code in a native JavaScript environment like Node.js. ServiceNow...

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Advanced Editing
JavaScript
ServiceNow Performance

Generate Resolution Plan Agentic Workflow is not working OOB

Hi, we have created an Agentic Workflow by creating a clone of 'Generate Resolution Plan'. We have just added UI action and not performed any other changes. However, there are two issues we found:1. UI action not appearing on Incident form2. 'Next ac...

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Resolved! Duplicate To recipients in CSM Workspace with shared email addresses

This appears to be the out-of-the-box behavior of the email record form view in CSM Configurable Workspace. In the To field, recipient names are displayed once for each record in the User [sys_user] table that has the same email address.As a result, ...

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CSM Configurable Workspace

Digital Product Release

I'm trying to create a release, but it's currently stuck and not progressing. I also noticed that there is no version linked to my product. When I go to Release Planning, I don’t see the 'Create Version' button that used to be available.I'm logged in...

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Ideas for AI use cases integrated with ServiceNow (ITSM, CMDB, ITOM)

We are looking to actively use AI within ServiceNow, with the purpose of trying to reduce manual efforts and potentially cost-saving as well. Open to use any licensed AI tool.Any ideas would be appreciated. Thanks!

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in Problem task the close_notes field label showing as canceled reason

in Problem task the close_notes field label showing as canceled reason@Ankur Bawiskar any idea on this?There are no labels no dictionary over-rides for this

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There is a requirement to highlight the fields(Ex: Owned by,Location) in SOW view

Hi People,There is a requirement to highlight the fields(Ex: Owned by,Location) with some color in the Windows servers class records if the owned by and location values are empty.I wrote a client script but its working in classic view but not in the ...

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