Products

Featured Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

Article

Featured Welcome to ServiceNow Impact - Let's Get Started!

So you’ve purchased ServiceNow Impact – congrats! Now that you have it, let’s make sure you know exactly what you’re getting, how to use it, and where to go to learn more. Before we get into any specifics, the FIRST thing you should do is download ...

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ServiceNow Impact

Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

Article

Featured AI-Powered Search: Retrieve Vulnerability Response Data Using Natural Language

Security teams are not lacking data. They are lacking time, clarity, and confidence when making decisions under pressure. In Vulnerability Response, analysts and IT remediation owners constantly ask questions such as: Which vulnerabilities are inter...

Article

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

MID Server Installation on multiple target devices

Hey folks! Is it possible to install MID Server and setup the configuration file in the MID server on multiple targets in a single go ? Like how organizations push software updates to all of their devices at a time through CI / CD. Is it possible to ...

Question

Cannot login to University

I tried to login into my account and then university and cannot get a code to my email via the MFA. My email and or password is working as I am able to login to my account, just not university. I have tried to clear my cache and different browsers an...

Question

Employee Details Expanded Card

I am working on Manager Hub and wanted to include details on Employee Details expanded contact card. I only have the options Location, Contact and Status. How can I add more fields from Employee Profile table onto this card?

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Career Switch from Operations to Service Now

Hello,As a B.Tech CSE (2015) graduate with 8+ years of senior leadership experience, how can I strategically transition into the ServiceNow ecosystem, and which high-level roles will best leverage my dual background for maximum career advancement?bee...

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Quick & Crisp : MCP , A2A and AI Agent

Hi All Organizations adopting GenAI are increasingly seeking conversational experiences, intelligent automation, and multi‑agent interoperability within their digital ecosystems. ServiceNow now enables this through capabilities such as AI Agent trigg...

Question

Edit the Login Theming for Next Experience UI

Center of Excellence / Next Experience / Edit the Login Theming for Next Experience Administrators can customize Next Experience UI login illustrations, welcome text, and colors to reflect a company's branding. Visit the Edit login theming in Next...

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How to edit my login page

i wan to edit a label in my login page , I tried changing the Ui messages but it is changing over service portal login page, i want that change in ,my native login page i want to change the "login with sso" , is it possible if so how ?

Question

Text is not clearing when clicking on the "save" button in comments section

HiIn HR agent workspace, we have an issue, the comments which we post there, and when we click on "save" button , the note was saved but text still appears in compose text box and text box did not clear(please refer below screenshot)so we need to cle...

Question

Anonymous Report Center catalog item

Hello, We are currently looking at implementing the Anonymous Report Center. Can someone clarify whether it is possible to modify the Report Misconduct form in the ARC so that it is different to that in the standard service catalog? If so, where is ...

Question

Passing Inputs to Subflow Tools in AI Agents—Using Prompts

Unlocking Dynamic Development: How AI Agent Subflow Tools Transform ServiceNow Configuration Welcome to another technical deep-dive from the AI Center of Excellence (CoE) team at ServiceNow. Our mission is to accelerate your AI adoption by sharing ...

Article

Resolved! Is it okay to use GlideRecord at client side

Hi Expert,I know we can use GlideRecord we can use in client side but i want to know what the harm is using it in client side.

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ServiceNow's Flow Designer

ServiceNow's Flow Designer is a no-code tool that lets anyone build automated workflows visually, replacing old-school scripting for faster process setup. What It DoesFlow Designer uses a drag-and-drop canvas to link triggers, actions, conditions, an...

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Change Management
Problem Management
Request Management
Service Catalog

Service Operations Workspace - Use xMatters

I have a client that currently uses xMatters for their On Call. Can this be used instead of the ServiceNow On Call application? Will it populate the Schedule calendar and Experts On Call? They are on the Zurich release.

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Strategic Portfolio Management (SPM) Welcome Guide

Welcome to ServiceNow®'s Strategic Portfolio Management (SPM) Are you ready to start your Strategic Portfolio Management (SPM) implementation journey? This guide gives you valuable information you can share with your team, including proven guidan...

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SPM
Strategic Portfolio Management

Resolved! Prevent record insert from "Insert a New Row" based on parent state

Is there any sort of method to disable the "Insert a new row..." function on a related list based on the parent record's state?We have a form setup for network route requests. The user fills out some information on a parent record and then adds the...

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