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Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Join your EMEA Colleagues to learn about Risk, Security, and AI Governance at Scale at Nexus EMEA (Mar 11-12)

 Image by Laura Montagnani from Pixabay    Stay Ahead: Preparing for AI, Risk & Security in the Next Regulatory Wave   If you are a ServiceNow Risk and Security customer interested in practical insights and best practices to help you improve risk an...

  • Article
  • Integrated Risk Management (IRM)

Modify the OOB UX List Items

In the CSM/FSM configuration workspace, several default lists appear in the Default List view. We’d like to remove some of these items. What is the recommended best practice for hiding or removing these default lists while ensuring that future upgrad...

  • Question
  • CSM Configurable Workspace

I have to create Inbound action.

Hi Team,  I have to create Inbound action and in that I need to check recipient and based on recipient it will create HR case and assign that.  Requester = GuestSubject Person = GuestSource = EmailExternal Requester = TrueShort Description = Email su...

  • Question

Link color on text buttons

Hello all,I am reporting an issue encountered after updating an HTML notification based on an email template. The text color of the buttons is appearing as standard HTML links (blue) instead of white.Initially, the HTML code was using mail_script. In...

  • Question

How to edit details tab of incident in SOW workspace

Hello, I have a requirement to move the fields of incident in a order.On the Left panelFields should be listed as follows Assignment SectionAssigned toAssignment GroupIncident SectionCallerLocationShort DescriptionDescription NumberStatePriorityOpene...

  • Question

CSM/FSM workspace - modifying the Comments in the Compose section

In the CSM/FSM Workspace I am trying to update the Comments “verbiage” in the Compose section. So far I have figured out how to update the “Everyone can see this comment” part by following this post I found in the community Modify the compose section...

  • Question
  • CSM Configurable Workspace

Create a Checklist in Service Operations Workspace

Dear All, I am trying to add checklist to change_task table in ServiceNow. I was able to add it in the Native view with Form layout > Checklist (Formatter).  However, i want the same in-Service Operations Workspace.  I am referring to this Blog - How...

  • Question

SAM Software metering and usage

We have recently starting implementing SAM Pro and have deployed ACC with OSQuery to provide advanced software metering and usage.  We have found that, despite seeing the raw usage data retrieved by ACC in the ECC queue, the staging table is not gett...

  • Question

Resolved! Proper way to wait for Change Closed or Cancel condition

I am creating standard change requests dynamically in a Flow Designer flow in response to a user submitting a RITM. The flow is configured to wait until the change's state is closed or cancelled, and update / close the RITM accordingly. However, I ge...

  • Question

ServiceNow SAM Pro – SaaS Discovery and SSO Integration

We have implemented the ServiceNow SAM tool and we can currently see only installed/on-prem software. We are not able to see SaaS applications, except for Microsoft and Adobe. While researching online, we came across something called SSO Integration ...

  • Question
  • SaaS

Where can I find this system property?

Hello, I'm looking for this systems property:  glide.cmdb.logger.source.identification_engine   Can someone tell me where to find it?  I've looked in sys_properties and the cmdb Properties. I'm reviewing the logging features in the cmdb.  I'm on Zuri...

  • Question
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  • Data Health Tools
  • Service Graph Connector
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