Products

Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

Article

Featured Join your EMEA Colleagues to learn about Risk, Security, and AI Governance at Scale at Nexus EMEA (Mar 11-12)

Image by Laura Montagnani from Pixabay Stay Ahead: Preparing for AI, Risk & Security in the Next Regulatory Wave If you are a ServiceNow Risk and Security customer interested in practical insights and best practices to help you improve risk an...

Article
Integrated Risk Management (IRM)

Can we aply One Relationship on multiple Tables

for an example , if we want to see related records for particular incident , we can do it.in sameway can we apply one relationships on multiple tablesqueries from 1 table applies to multiple tablesplease clarify Thank You

Question
Incident
related list
Relationships

How to write the script for attached the file in workspace in popup window in sow workspace

I want to write the workspace client script ( pop up window ) for upload new version behavior it is just like the attachment functionalities as shown in screen shot in sow workspace . Could you please help me on this.

Question

Need to enable the native ServiceNow “Document Designer” plugin

Hi Team, I installed service now document generator.Need to activate that document generator plugs in.

Question

Licensing clarification – CSM Case extension

Hello,I hope you are doing well.We are currently reviewing a design decision in our Customer Service Management (CSM) implementation and would like to confirm the licensing implications to ensure compliance and proper documentation.Licensing contextO...

Question

Discovery Pattern – JSON Parsing with “Create Table Variable” creates multiple records from array.

Hi, In a ServiceNow Discovery Pattern, I’m using Run Operation to retrieve a JSON response and then Parse JSON to create a Table Variable, where table columns are populated by selecting values from the JSON response.When I create the table variable,...

Question

How to enable the Edit option for the Problem Tasks related list on an Incident record in SOW?

I’m working on a requirement in Service Operations Workspace (SOW) related to the Problem Tasks related list on the Incident record. Could you please help me how to enable the edit button for the Problem Tasks related list on an Incident record in SO...

Question

Resolved! Alert rule enrichment regex guide

Hello, Editing as I have gained more information since initially postingPlease note that I cannot use any scripting, and everything needs to be done within the www.instance.service-now.com/now/sow/enrich-automation/x page. I am trying to figure out ...

Question

How to get the Payload that get sents to JIRA from Flow designer for Incident tickets?

Good afternoon.!We have ServiceNow-JIRA integration. We have a requirement, to get the payload that gets sent to JIRA from the Flow designer upon any Incident ticket updates? We need it as a JSON format. Is it possible to get it?Please help. @Ankur B...

Question

ITIL User Work Notes not committed to incident on initial save

Hello! Has anyone else come across the issue where one of your Service Desk or someone in SOW saves a new incident after filling out the required fields, including the work notes, and the work notes do not get saved to the ticket? I have one particul...

Question

Now Assist in Document Intelligence - Document Extraction

Hello all, I am trying with Document Extraction skill to extract the data from the document and to copy in the target table(kb_knwoledge). The use case is to create knowledge article from the document attached. While I try I am getting this message b...

Question

Now Assist in Document Intelligence - Document Extraction

Hello all, I am trying with Document Extraction skill to extract the data from the document. While I try I am getting this message but not the expected output during the test run. "The document is being prepared for display." I followed the steps by1...

Question

Unable to pass argument to powershell file via powershell action step

Hi,I have a Powershell file on MID server that can be called sucessfully with the Powershell Action Step. It returns the output and a json but the argument is not received by it. What am i doing wrong? Any help would be appreciated. Param ([string]$C...

Question

Build a Risk Assessment Report

Hi Everyone, We need help creating a Compliance Risk Assessment report using a Database View, with an Excel export from list/table view. Requirement Pull Risk & Risk Assessment data , Risk Number, Risk, Assessment Number, Methodology, Assessable Enti...

Question

Default Third-party Risk Scoring rule

Can we edit the Default scoring rule. I am unable to edit the record even if i am in right Application scope.

Question

Certifications

Hi Team,Any one please help me here.I recently moved to a new company and merged my ServiceNow Now Learning work email with my personal email ID. My certifications are not showing, and the delta exam links are also missing.Kindly assist in resolving ...

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