Products

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

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regarding completion of task in servienow.

when i try to do the task, I'm doing it to through "open my instance", and simulator still showing 0%. I tried to find the link in modules, but there isn't any. so I tried through "open my instance". When I completed doing the task it is not validati...

Question

Release Calender - DPR

Can you transfer releases between different release calendars? If so, is this an admin only ability?

Question

Display only one Catalog Category when using the "Create Request" UI Action

Hello everyone,I need to be able to open a Request from an Incident in the Service Operations Workspace, so I've tweaked the Workspace Client Script of the "Create Request" UI Action to my needs and have been using that.Thing is, whenever I click on ...

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How to hide “New” button on Incident list view and show only for specific role (group_manager)?

Hi Everyone, I’m working on a ServiceNow requirement to control the visibility of the “New” button in the Incident list view.The requirement is:The “New” button should be visible only to users with the group_manager roleIt should be hidden from all o...

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Send Email with Form to Gather Response (Non-Fulfiller)

I'm new to Creator Studio - coming over from using PagerDuty Workflow Automation or formally known as Catalytic. In my prior tool, we had a function where we could send non-users an email that contained a form. This form could be dynamically individ...

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SAM Pro modeling guidance for Alteryx Enterprise Full Creator

I’m looking for guidance and best‑practice recommendations on how to correctly model Alteryx licensing in ServiceNow SAM Pro so that Alteryx Designer installs are properly included in reconciliation and consume against our entitlements.Background / C...

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Cannot edit script ChangeSuccessScoreUtils which is designed to customize

Hi,We have enabled Change Success Score feature for assignment groups and noticed that the interactive filter to show based on the assignment group is not working so I would like to overridesn_chg_score.ChangeSuccessScoreUtils method getDashboardURL ...

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Cannot edit script ChangeSuccessScoreUtils which is designed to customize

Hi,We have enabled Change Success Score feature for assignment groups and noticed that the interactive filter to show based on the assignment group is not working so I would like to overridesn_chg_score.ChangeSuccessScoreUtils method getDashboardURL ...

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ITSM Pro Change Success Score Dashboard issue

Hi,Assignment Group interactive filter is not filtering based on the assignment selected in the Change Success Score Dashboard. I would like to be able to edit sn_chg_score.ChangeSuccessScoreUtils script include and override method getDashboardURL to...

Question

Noa Assist - Chat recommedations on articles

How are articles recommended in chat recommendations in Now assist for agent? We have A knowldge base where can read = All active users. But Article template is broken in 2 sessions. (Instructions - ACL view for non itil/all and lower Instructions - ...

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Test Management 2.0. Adding attachments or screen shots to test steps in runs

HelloI have a requirement from a client who is requesting the ability to add attachments, screen shots as evidence for to test steps in runs as we are using Test Management 2.0. Has anyone made these updates and how?

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Test Management

Creating CWM Sprints from EAP

Working in my PDI, I created an EAP Configuration for basic Agile teams that has Stories and Features for Work Item Structure and Story for Default Work Item and Sprint for the Planning Calendar. I added a team and set the Team Agile Tool to CWM. W...

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Resolved! Knowledge Center in Yokohama 11 - Issues

Hi has anyone experienced issues with Knowledge Center that have been resolved with upgrading to Australia/Zurich? We're currently experiencing the following issues:- Publish button does not automatically save new content (work-around click save > pu...

Question

Quick Tutorial: Getting AI Agent Execution Plan ID from Conversation Topic Tool

You may find yourself in a situation where you want your AI agent to use a data point directly from it's own Execution Plan in the middle of runtime. One way to do this is to create a Conversation Topic tool to get the conversation ID on-the-fly. C...

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Best Practices
Getting Started

Knowledge Base Best Practice

Hey all, we're about a year into our ServiceNow journey and are working to get our Knowledge into a good place.The partner that worked with us to set up ITSM designed it so that there are two knowledge bases: IT and Public. Regardless of which one yo...

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