SLA Percentage Timer workflow activity

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The SLA Percentage Timer activity pauses the workflow for a duration equal to a percentage of an SLA.

    A workflow must run on the Task SLA table to use this activity.
    Note:
    Timer activities run as the System user because the system scheduler advances the workflow.

    Results

    Table 1. SLA Percentage Timer activity results
    Result Description
    Complete The activity successfully reached the specified duration
    Cancelled The activity or workflow was canceled before the timer reached the specified duration

    Input variables

    Input variables determine the initial behavior of the activity.

    Table 2. SLA Percentage Timer activity input variables
    Field Description
    Percentage The duration to pause the workflow for, as a percentage of the current SLA

    States

    The activity state tells the workflow engine what to do with the activity.

    Table 3. SLA Percentage Timer states
    State Description
    Executing The activity is in this state very briefly while initializing, after which it immediately changes to Waiting.
    Waiting The workflow engine waits until the SLA reaches the specified percentage. The engine then transitions the workflow to the next activity.
    Finished The activity finished running. See the result value for the outcome of the activity.
    Cancelled This activity, or the workflow that contains this activity, was canceled.
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