Create a workflow for a new service catalog item

When you create a new service catalog item, you can create a new corresponding workflow at the same time.

Before you begin

• You must have the snc_required_script_writer_permission and either the workflow_admin or workflow_creator role to use the Workflow Editor.
• If you are designing the workflow as part of an update set process, see Workflow movement with update sets before creating the workflow.

Procedure

1. Navigate to All > Service Catalog > Catalog Definitions > Maintain Items.
2. At the top of the form, next to Catalog Items, click New .
   The Catalog Item form opens.
3. Add a Name.
4. Select the Process Engine tab.
5. Next to the Workflow field, click the lookup icon .
6. Next to Workflow at the top, click New.
   The Workflow version dialog opens in the New Workflow View. The Table field is set to Requested Item (sc_req_item) and is read-only.
7. Add a Name.
8. [Optional]Add a Description.
9. [Optional] Change the stage information as necessary.
10. Click Submit.
    The new workflow is created with the Begin and Endactivities connected by a single transition.
11. Finish creating the workflow by adding activities, validating, and publishing so the workflow is available to other users.
    For more information, see Work on workflows.
12. To change advanced settings for the workflow, click the Properties icon.
13. Click Update.
    If you close the Workflow Editor, you can see the Catalog Item record. Note that the workflow is added to the Workflow field. The Show Workflow and Information icons appear next to the Workflow field. Hover over the information icon to view a read-only summary of the workflow.