Learn how process automation applications can help you use the ServiceNow AI Platform® to transform your manual business processes into digitized, automated workflows.
ServiceNow process automation applications help you digitize, visualize, and manage the cross-enterprise workflows for your business. Digitizing your business processes with process automation applications
gives you these benefits:
Management of process compliance
Ownership of continual process improvement
Collaboration across divisions and departments
Visibility into process outcomes
Process automation applications
The ServiceNow process automation applications that you can use to digitize your business processes into automated workflows on the ServiceNow AI Platform include:
Playbook enable process owners to author cross-enterprise workflows and create a single, unified process. Build the underlying processes for playbooks that Playbook Experience agents and fulfillers use.
Roles involved in process automation
Depending on the process automation application that you use, you may need to coordinate with other teams or individuals to ensure that your automated processes run smoothly. One possible way in which you could organize the
roles for process automation applications is:
A developer uses Workflow Studio to work on flows, actions, and activity definitions to automate individual pieces of a business process.
A playbook owner uses Playbooks to organize the pieces of the business process into a digitized, cross-enterprise workflow.
A Playbook Experience administrator configures the appropriate views of the business process for the right system users in playbooks.
A Playbook Experience agent, the end user in this case, works on and manages the individual tasks of the business process in playbooks on the ServiceNow AI Platform.
Figure 1. User roles
Many different user roles are involved in creating effective digitized, automated processes on the ServiceNow AI Platform.
Learn more about process automation
To find out more about how you can use Workflow Studio and Playbooks to digitize your business processes, try checking out these
resources:
