Microsoft Teams activities

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable agents and fulfillers to send direct messages and post in Microsoft Teams channels during a playbook run, via Workflow Data Fabric's Microsoft Teams spoke.

    Roles and availability

    • These activities are available as an application in the ServiceNow Store. Users with the playbook.admin or pd_author role can add these activities to a playbook.
    • You must have access to Workflow Data Fabric's Microsoft Teams spoke.

    Inputs

    Open the activity properties panel and configure your activity to add values for the following inputs. If the input value varies, use the pill-picker to show where to get the value. To learn more about the pill-picker, see Dot-walking examples.

    Input Type Description
    Label String Title to display as activity and playbook card.
    Description String Information to display about activity usage or outcome.
    Condition to run Condition Builder Criteria that must be met to run the activity. You can use the output data from prior activities to build the conditions to run this activity.
    When to start Choice Option to specify when the activity runs. Options include
    • With Previous - the activity runs at the same time as the previous activity
    • After Previous - the activity only runs after the previous activity completes running
    • Immediately - the activity runs immediately without waiting for other activities
    Start with delay True/False Option to wait for a duration of time before running an activity or stage. When enabled, this input displays the Start with delay input properties.
    Note:
    Select Show additional options to see this field.
    Chat type Choice Choose whether to post to a Microsoft Teams channel or direct message.
    Message String Message text to display to end users.
    Team ID String Sender of the Microsoft Teams message.
    Channel name String Microsoft Teams channel that the message is posted in.
    To members String Microsoft Teams user that the message is sent to.

    Outputs

    Your message posted in a Microsoft Teams channel or sent as a direct message.